Junior Help Desk Technician Resume Bethesda Maryland - Hire IT People

SUMMARY:

An experienced Tier I/II Level Technician with in - depth experience in the Desktop Support field.
Experience providing support in a Windows environment, re-imaging machines utilizing Ghost Symantec, PXE Boot, and SCCM. Actively seeking new opportunities within the Service Desk industry where I can provide technical expertise and exception al customer service support.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Bethesda Maryland

Junior Help Desk Technician

Responsibilities:

Image and re-image PC’s and laptops utilizing MDT
Translate technical information into clear, readable documents to be used technical and non-technical personnel.
Gather, analyze and compose technical information.
Image, install and migrate data from old PC’s to new PC’s.
Utilize AD, Bitlocker, and CyberArk to assist with sign on issues
Assist with Cisco VPN issues

Confidential, Bowie Maryland

Computer Technician

Responsibilities:

Perform preventative maintenance / calibration of equipment or systems.
Identify and resolve equipment malfunctions, working with manufacturers or field representatives as necessary to procure replacement parts.
Provide customer support and education, working with users to identify needs, determine sources of problems, or to provide information on product use.
Develop or upgrade preventative maintenance procedures for components, equipment, parts, or systems.

Confidential, Dallas, TX

Tier I/II Support Technician

Responsibilities:

Desktop software support to include training new users and on-going training support.
Provide Tier I / II Level Support to over 150+ users.
Maintain company Intranet utilizing Macromedia-Contribute and MS Visio.
Re-image Laptops and PCs utilizing Ghost Symantec.
Utilization of PXE Boot, SCCM & imaging through Ghost Server.
Install new hardware/software systems/components, ensuring integration with existing network systems.
Test computer software or hardware, using standard diagnostic testing equipment and procedures.
Troubleshoot network or connectivity problems for users or user groups.
Analyze and report computer network security breaches/attempted breaches and back up network data.
Create or revise user instructions, procedures, or manuals.
Create or update technical documentation for network installations or changes to existing installations.
Document all service desk requests and resolutions.
Provide exceptional customer service support to all users.