Information Technology Service Analyst Resume Washington, DC - Hire IT People

SUMMARY:

Results - driven and energetic IT systems professional with 5+ years of work experience in diverse IT roles, with a track record excelling with end users and providing effective analytics and Tier 2 support

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Information Technology Service Analyst

Responsibilities:

Deployed analytics via Tableau Dashboards with subscription to end users
Led deployments and configured clients for SQL Server | SAS | Tableau | Oracle
Scheduled scripts for hires and terminations from the active directory network ensuring lockouts
Responsible for senior economist and senior bank examiner in charge developer image troubleshooting
Assisted on AD group best practices and end user Command Prompt tips and tricks in Windows 7
Tested and established quality assurance baselines on applications for senior officials

Confidential, Washington, DC

Information Technology Consultant

Responsibilities:

This was a four-month contract with Artech Systems for Lockheed Martin
Provide technical support with Lockheed Martins’ proprietary CRM software “Intranet Quorum” for Senators and their constituents throughout the country
Work with basic HTML, while demonstrating troubleshooting skills as well as Oracle/SQL
Provide phone and written communication skills while using ITSM ticketing system
Provided assistance on Multimedia Design and Web Content Development
Created new accounts for new members in Congress on the Senate side with Active Directory +
Provided exceptional support with Microsoft Outlook 2007 & 2010 for users remotely.
Obtained High Class Public Trust Clearance while maintaining confidentiality and discretion when working with sensitive information.

Confidential, McLean, Virginia

Desktop Support Technician

Responsibilities:

This was a six-month paid Internship at Acumen Solutions in partnership with Year Up program.
Provide support for desktop computer operating systems, Google Apps, and hardware/peripherals; work with individuals across the community.
Created accounts for Acumen employees while using Salesforce CRM software.
Re-Imaged Confidential, Confidential Laptops & Desktops from Windows 2012 server & from Mac server for new employees on a weekly basis.
Resolve customer problems with about equipment and services using Confidential Kace ticketing system.
Responded to requests for technical assistance in person, via phone, and remotely for the following technologies: Windows and Mac OS based end points (Laptops, Desktops & Thin Clients), Tablets & Smartphones (IOS & Android), and Microsoft Office.
Continually updated personal knowledge of computing hardware, operating systems, and software.
Maintained confidentiality and discretion when working with pass worded or sensitive materials.

Confidential, Best Buy Alexandria, VA

Geek Squad / Microsoft Consultant

Responsibilities:

Provide exceptional customer service with purchasing an array of products, protection plans, service packages and returns.
Provided troubleshooting skills for software applications breaks & repairs while using Remedy ticketing system for customers.
Assist customers with challenges and understanding merchandise including laptops, desktops, tablets with Mac OS and Windows Operating System 7, 8 & 10 as well.
Recommend new products and technology based on the customers’ needs
Answered telephone inquiries, resolve issues and delivered solutions
I enrolled in Year Up IT Program in March 2015 while working part-time at Best Buy