SUMMARY

Information Technology Professional with concentration in System Administration capacity within Telecommunications industry. Experienced in network hardware and software problem resolution. A tenacious, flexible individual knowledgeable in UNIX and proprietary LAN environments, capable of effectively interfacing with users at all levels of expertise. Established reputation as a results - oriented team member for completing projects as specified while achieving customer satisfaction.Core strengths include:

• Systems Application Support & Implementation
• Systems Monitoring Utilizing Log Analysis
• Systems Performance Tuning for Application Stacking
• Network & Systems Administration
• Configuration Management & Documentation
• Server & Application Troubleshooting

TECHNICAL SKILLS

Networking: TCP/IP, NFS, DNS, Sendmail

OS: SUN Solaris, SGI IRIX, Apollo UNIX, HP-UX 11.x, Linux (SuSE), NT, MAC, Windows, Lan Manager, OS2, Novell, IBM AIX

Languages: Perl, Shell Scripting, Java, HTML,SQL

PROFESSIONAL EXPERIENCE

Confidential, Columbia MD

Help desk technician / Computer Administrator

Responsibilities:

• Responsible for maintaining production servers running at 99.95% uptime. This included providing NAS and SAN solutions on systems running Veritas Cluster server (VCS), implementing monitoring software, and providing 24/7 customer support. Additionally responsible for 300+ servers in testing, development, and production system environment.
• Troubleshoot user problems relating to Operating System issues (Win7, Win XPWin9x, NT, and Win 2000), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.
• Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
• Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies.
• Installed logical printers on a print server and preparing print server to host clients. Troubleshooting hardware peripherals like printers modem etc.
• User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need (Active Directory).
• Monitor network and system activity
• Document and report network/system exceptions
• Troubleshoot RAS, VPN, and wireless problems
• Performs system backup dumps using VERITAS Netbackup
• 2 nd (tier 2) level technical support
• Vendor management
• Triage server and network related events and ensure that the Operations team resolves these incidents within the established SLA.
• Perform tier 1 troubleshooting tasks and denifies problems, use judgment to evaluate alternatives and to make recommendation for resolution.
• Ensures all equipment is properly maintained, service calls are placed in a timely manner and tracked to assist with vendor management.
• Assist with scheduled server tape backup tasks.
• Perform server builds and imaging.
• Perform file and system restores.

Confidential, Frederick MD 

Customer Service, Meat Department

Responsibilities:

• Responsible for maintaining inventory
• Maintaining sanitary and safe work environment in accordance with Company, State, Federal laws.
• Provide customer service and customer care.
• Maintain records and perform service on department equipment

Confidential, Frederick MD

Driver/Dockworker

Responsibilities:

• Deliver all customer packages on time and without failing any time limits.
• Make sure that all customers are happy with the service and quality.
• Make sure that all packages are off loaded and sorted to the proper placements, and all packages get there damaged free.

Confidential, Washington D.C. 

UNIX System Administrator

Responsibilities:

• System Administrator of SGI Irix, Sun Solaris, HP UNIX, HP/9000 N class servers and software.
• Maintained backups using the Veritas Backup utility software.
• Loaded latest extension software using the above mentioned systems and software.
• Interfaced with users adding and deleting customer accounts.
• Set up an offsite Disaster Recovery Plan and backup system.
• Created a web page for restoring and creating files for over 2000 users.
• Loaded the latest OS software, updates and patch upgrades.
• Maintained and operated the Sun/Storage Tech L1000 DLT robotic tape library.
• Interfaced with the Sun, HP, SGI and Storage Tech engineers to insure that all servers and tape jukeboxes were operational.
• Answering trouble ticket calls using Remedy ticket
• Ordered Hardware for the HPK580 and the SUN E5500.
• Wrote Volume and Stress Test Plan for the HP and the SUN servers.
• Created the Disaster Recovery Plan.
• Executed software builds.

Confidential, Arlington VA 

HP/UX System Administrator

Responsibilities:

• Employed contractually at confidential for HUD/GNMA.
• Was responsible for three HP9000 UX systems (K460) series in McLean and one HP9000 (H70) series in Rosslyn.
• Interfaced with users, software development engineers, and Coopers & Lybrand personnel.
• Executed incremental and full backups, using fbackup/frecover.
• Ran quarterly loan level issuer batches.
• Created Shell scripts (Korn Shell).
• Monitored production databases for successful completion of jobs.
• Maintained and updated Technical Operations Guides (TECOPS) for Q/A and operations.
• Monitored and manipulated Crontabs, performed data dumps upon request, Supported Oracle, SAS, SAG and Natural Databases,
• Created and duplicated optical discs.