Service Desk ConsultantÂ Resume Bethesda MD - Hire IT People

SUMMARY:

Participated in the implementation of several highly customized GP projects. Highly involved in training users, functional support, technical support and customizations
Developed a reconciliation between Salesforce and Great Plains to ensure the company’s recurring revenue stream was setup accurately and being invoiced on a recurring basis. The reconciliation increased the accuracy of recurring revenue recognition and invoicing from 89.38% to 99.96%
Developed multiple excel dashboards to track monthly AR metrics such as DSO, and department efficiencies

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Bethesda MD

Service Desk Consultant

Responsibilities:

Troubleshoot GP application via front end and SQL database
Troubleshoot integration manager issues and SmartConnect integration issues
Design and build integrations using Integration Manager and SmartConnect
Configure Safepay and EFT forms within GP
Configure Report Designer Reports including check formats (Native GP)
Configure Mekorma settings/Security as well as design check formats
Design and build Management Reporter Reports
Build Smartlist reports using Smartlist Builder and Smartlist Designer
Conducted training sessions regarding MS Dynamics GP processes
Participated in understanding of functional specifications and business requirements
Documented business process flows and configured GP modules
Run backups and restore databases via SQL as requested

Confidential, Plano TX

Receivable Account Manager

Responsibilities:

Personally bill a monthly revenue portfolio of $4.5M using multiple Web portal systems as well as excel pivot tables
Run weekly AR reports and contact past due customers in order to adhere to contract payments terms or setup payment plan
Perform credit analysis on new customer using D&B reports and bank references
Review client contracts and enter billing instructions and/or rate exceptions
Research and Prepare credit requests on all disputes
Research and respond to all escalated billing and Collections related issues in coordination with account managers and the sales department
Maintain accurate notes in Navision System for collection and billing purposes
Maintain Site level paperwork in SF in order to bill accurately
Bank Reconciliation - 2 Accounts
Provide documents in response to internal and external audit requests

Confidential, Plano TX

Senior Billing and Receivables Analyst

Responsibilities:

Responsible for billing, collections, & cash application for top 20 accounts with a monthly revenue of $1.2M
Post payments and credits on Great Plains accounting system and excel reporting files
Maintain customer files containing all supporting collection correspondence
Contact national customers on past due invoices and negotiate payment plans, research customer inquiries, and expedite payment in order to maintain a DSO of 15
Perform internal audits to determine payment accuracy
Weekly meetings with collection manager and other Department staff to promote efficiency and effectiveness in department

Confidential, Rockville MD

Accounts Receivable Supervisor II

Responsibilities:

Oversee collections/receivables of 3 divisions; directly supervise staff of 4
Review / Approve Monthly Billings for Recurring products and T&M jobs
Record Month-End Adjusting Entries
Calculate Uncollectible
Prepare Monthly Accounts Receivable Aging
Support division managers, project managers and service managers to resolve collection issues
Maintain customer files containing all supporting collection correspondence
Design and implement processes to improve cash flow
Responsible for assigning credit limits for new customers based on D&B data