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Tier 1 Analyst  Resume

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Alexandria, VA

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SUMMARY:

  • Quality - focused and solutions-oriented candidate with CompTIA A+ and N+ certifications and experience as systems technician and software/hardware support specialist.
  • Proven ability to diagnose, troubleshoot, and resolve technical problems as well as to deliver solutions that consistently met corporate objectives tied to business and technology performance.
  • Demonstrated skills in developing and implementing technological solutions, with emphasis on delivering cost-cutting and productivity improvements.
  • Exemplary ability to provide clear answer to non-technical customer questions and implement process improvement
  • Comfortable in dealing with a wide range of platforms and environments; superior communicator with the ability to explain complex processes in easy-to-understand terms to end users
  • Fast learner with adaptability and great work ethic
  • Skilled in proactive identification and resolution of critical systems/network issues
  • Exceptional problem-solving skills with a keen attention to detail

TECHNICAL SKILLS:

Platforms: Windows 7, 10, Mac

Applications: Microsoft Office 2010/2010, Office 365, Word, PowerPoint, Excel, Outlook, Remedy, Internet Explorer, Active Directory

Hardware: System boards, processors, memory chips, power supplies, video and sound cards, hard drives, floppy drives, CD-ROM read-write drives, DVD drives, zip drives, tape drives, scanners, modems, cameras, and a variety of printers

PROFESSIONAL EXPERIENCE:

Confidential, Alexandria, VA

Tier 1 Analyst

Responsibilities:

  • Oversee daily operation of computer system and ensure superior performance
  • Quickly identified and resolved problems regarding computer software and hardware operation
  • Install or reinstall hardware and software on laptops/ personal workstations; ordered replacement equipment; and recovered data after a power outage
  • Provide a comprehensive system support, configuration, and maintenance
  • TCP/IP configurations, upgrades, MS office products and Internet connectivity
  • Maintained system documentation
  • Responded to customers enquires and software related issues in a timely manner

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