Desktop Support/Marketing Resume

SUMMARY:

Ability to provide a consultative approach to analyze, resolve, and respond to simple or complex issues, while providing clear, concise explanation and report
Ability to adapt and work in a fast paced, dynamic environment as well as develop additional skill sets quickly
Ability to effectively multi - task, work under time constraints and manage priorities to meet deadlines
Extensive experience in identifying, researching, diagnosing, and resolving issues with hardware and software, as well as providing proper user training and education
Create, identify, and implement systems, operational processes and procedures in order to maximize productivity and provide measurable organizational value
Exceptional communication, interpersonal and leadership skills

TECHNICAL SKILLS:

Networking: TCP/IP, LAN/WAN, VPN, Routers, Firewalls

Tools: Active Directory (AD), System Center Configuration Manager (SCCM), Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), Computer Management, Registry Editor, Windows Services, Remote Desktop Protocol, Adobe Design, InDesign, Photoshop, Illustrator. Security+ Expected early October 2017 AWS: Solutions Architect (Associate) Expected early January 2018

Software: Microsoft Office Suite, Microsoft Forefront, Symantec Norton Antivirus, McAfee VirusScan, Adobe, Remedy

LANGUAGES: Bilingual: Proficient in English and Russian

PROFESSIONAL EXPERIENCE:

Confidential, Vienna, VA

Desktop Support/Marketing

Responsibilities:

Provided inbound technical support and used remote tools to assist Apple customers with their IPhones, IPads, IPods and Macs
Provided Desktop/Helpdesk support for Windows/Macs to employees via walk up, telephone, email, and remote login
Utilized email ticketing system to log, track, document and follow-up on incidents to ensure end user's problems are resolved in a timely manner
Set up desktop computers and peripherals and test network connections
Maintained computer peripheral devices like printers and resolve-associated problems
Setup computers for users when needed, and backed up and restored their data
Identified, researched, and resolved technical problems and ensured timely resolution and follow-up
Local area networking and Internet service configurations for small business and home environments

Confidential, Kearney Mesa, CA

Help Desk/Desktop Support

Responsibilities:

Provided desktop support for 1000+ end-users and remote support to resolving user issues via a support ticketing system
Managed day to day Help Desk duties such as, domain user creation, end-user training, print server management, operational systems and operational application support, general troubleshooting, and routine system maintenance
Responsible for management of Windows Deployment Server and maintaining up-to-date desktop images
Performed installations, maintained configurations and up-to-date definitions of anti-virus software (MS Forefront) for all workstations
Provided training and support for Microsoft Outlook, such as email archival, contact and calendar management, distribution list setup/configuration, and .PST file backups
Installed, configured, integrated, and maintained various types of hardware, software and ancillary devices
Installed, configured, and replaced network cards, video cards, hard drives, RAM and power supplies in desktop computers

Confidential, Woodbridge, VA

Desktop Support/Medical Receptionist

Responsibilities:

Provided desktop support for physician and medical staff
Created various documents and forms using both Microsoft Word and Microsoft Excel
Hardened and secured workstations with anti-virus software and maintained virus definitions up-to-date
Served as the first point of contact for patients and outside physicians as a member of the front desk
Managed and maintained patient and physician scheduling and appointments as well as records and accounts

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