SUMMARY:

• Experienced and energetic IT professional seeking a position where knowledge of computer hardware/software, project management, and excellent customer service skills can be utilized to contribute to the success of a team and company mission.

TECHNICAL SKILLS:

Hardware: Windows based desktops and laptops, Apple computers, Apple/Blackberry phones and tablets

Operating Systems: Windows XP, Windows Vista, Windows 7, Windows 10, Windows Sever 2008/2012, Mac OS X, iOS, Android

Networking: Active Directory, Microsoft Exchange Server, TCP/IP, DNS, DHCP, Remote Desktop, VPN, VoIP

Software: Adobe Acrobat Pro, Adobe Connect, Bomgar, Cisco AnyConnect, Citrix, Endnote, GoToMeeting, MS Lync, MS Office Suite, Malwarebytes, PASS, Symantec, SAS, SCCM, SPSS, STATA, ServiceNow, R, Remedy, Tenable, TexStudio, WebEx

PROFESSIONAL EXPERIENCE:

Confidential, Rockville, MD

Senior Desktop Support Technician

Responsibilities:

• Provide exclusive support to VIP NICHD Directors
• Use IT service management systems like Remedy and ServiceNow to effectively resolve tickets with high client satisfaction
• Configure Windows 7, Windows 10, and Mac OS X machines and prepare for image capture
• Image and manage computer systems using SCCM and Casper
• Create and deploy packages using SCCM
• Configure and troubleshoot Microsoft Office 2010, 2013, 2016, and Office 365; particularly PST and Exchange issues
• Use Bomgar Remote Desktop Software to assist remote users
• Work closely with Network team to get new user accounts created/transferred from other NIH Institutes and make sure they are dropped in proper OU’s, get added to proper DL’s, and given access to approved share drives
• Use Active Directory Users and Computers to reset passwords, unlock accounts, create/move objects, etc.
• Use Tenable Security Center to check for vulnerabilities
• Work closely with ISSO to ensure all machines are encrypted, patched, and compliant
• Assist users with updating/renewing PIV/CAC Card certificates
• Configure iOS devices and manage using AirWatch Mobile Device Management
• Configure RSA Tokens for iOS devices

Event Technology Specialist II

Responsibilities:

• Set up, tested and operated audio visual systems in major hotels and executive meeting centers using various technologies
• Configured digital and wireless microphone systems, professional level video and audio recorders, and phone and videoconferencing systems
• Assisted customers with computer to projector and internet connections, making sure PowerPoint presentations and media operated correctly
• Provided outstanding customer service by establishing working relationships with property representatives, company team members, and neighboring properties
• Maximized client communication experience by using AMX hardware and software technology, enabling automation of environmental controls and AV equipment
• Used Polycom HDX6000/7000 and LifeSize Room 220 hardware for video conferencing

Audio Visual Technician

Responsibilities:

• Set up, tested and operated conference room audio visual systems
• Configured digital and wireless microphones, robotic cameras and camera switchers, interpretation systems, professional level video and audio recorders, and phone and videoconferencing systems
• Maximized employee communication experience by using Crestron hardware and software technology
• Provided excellent customer service to all bank employees

Audio Editor, Sports Newsroom

Responsibilities:

• Recorded and edited highlights from live games from the following sports: NBA, NFL, NASCAR, MLB, College Football, College Basketball, and the PGA TOUR
• Edited audio from live interviews with players and sporting events for all major sports under tight deadlines
• Connected feeds to all major sports press conferences for recording and editing of audio content to be used on shows and for promotional purposes
• Associate Produced shows for SIRIUS XM College Sports Nation and the PGA TOUR Network
• Assembled various types of specialty shows for air

Associate Producer

Responsibilities:

• Handled all show elements for morning programming (music, sfx, commercials, callers)
• Ran studio board and edited content for archival and promotional purposes
• Produced “Making the Turn w/ Peter Kessler,” and Assistant Produced “Playing Thru w/ TJ Rives,” “Teed Off w/ Brian Katrek,” and “Fairways of Life w/ Matt Adams.”
• Associate Produced for live PGA TOUR coverage
• Edited all major highlights and player interviews from all PGA TOUR tournaments

Intern, Urban Programming/XM Live Studio

• (Urban Programming) Created, produced and hosted specialty shows for “Subsoniq”
• (XM Live Studio) Assisted engineers in recording sessions with the following artists: Oprah, Seal, Mary J. Blige, Will.I.Am, Faith Hill, P.O.S, and Foreign Exchange

Professional Audio, Department Manager

Responsibilities:

• Designed, implemented, configured and tested various types of recording studios that exceeded the standards and met the budgets of loyal Guitar Center customers
• Met with manufacturer representatives to discuss new releases of hardware and software
• Assisted customers with purchases and knowledge of the most up to date professional audio equipment in the industry
• Provided outstanding customer service by establishing excellent relationships with customers and company team members
• Managed performance, addressed employee concerns, maintained adequate staffing levels, and facilitated team development