Enterprise Hardware Technician Resume East Baltimore, MD - Hire IT People

OBJECTIVE:

My career goal and main objective is to find a company where I can grow in knowledge and experience wherefore permitting me to be able to be proficient and persistent in my line of work.

SUMMARY:

Troubleshooting, maintenance, and upgrading computer hardware and software
Networking with TCP/IP on Local Area Networks (LAN) and Wide Area Networks (WAN)
Installation, configuration, usage, diagnosis, and problem - solving of network operating systems (DNS, WINS, DHCP, VPNs, Active Directory)
Installation, maintenance, optimization and troubleshooting of desktop operating systems (Windows XP, Vista, 7, 10, Novell, Linux)
Installation, configuration, usage, diagnosis, and problem-solving fundamentals of desktop operating systems and network operating systems
Manage the service and support functions, document and analyze support activities
Basic stages of migrating systems to new or updated network operating systems and resolving problems
Configure and troubleshoot the desktop and user environments
Manage the tools and techniques of remote diagnosis and resolution of end-user client-side and server-side issues
IT Field Technician
Inventory management
Installation of Mac OS for new and existing users for new and old Mac devices

EXPERIENCE:

Enterprise Hardware Technician

Confidential

Team Lead (Managed a small group of 5-8 people for Deployments and testing at different practices)
OS updating (Windows CE OS upgrade)
Inventory Management (Use excel to track asset tags and serial number of new devices)
Customer Service (Working with nurse managers in each department to make sure we could deploy and find all devices)
Inventory tracking (1:1 Swap of MC75A devices tracking which new device went where and which old devices received)
Imaging (Windows 7 image for Confidential Laptops and Desktops)
Deploying Printers, Scanners and Dragon microphone
Desktop Support Technician
Setup and deploy hardware for Confidential Prompt Care sites (Getting hardware ready for MedConnect Go Live)
Help Desk (Used BMC Remedy Opas to resolve ticketing issue)
Maintaining PC hardware and software
Troubleshooting office applications such as printers, workstations and laptops

Desktop Support Consultant

Confidential, East Baltimore, MD

Installed AirWatch MDM software on Apple/ Mac devices for device encryption ( 30-40 devices per day)
Using Microsoft AD to troubleshoot user lockout and or email issues
Repairing missing partitions through CMD for BitLocker Encryption on PC’s
Meeting with research users to troubleshoot non-encrypted Windows devices
Pushing MBAM software with SCCM to PC’s for BitLocker encryption
Troubleshooting mobile devices such as iPads, iPhones and Samsung devices
Used Bomgar for remote support to troubleshoot VPN issues with Mac users
Wiping hard drives on Mac’s and then reinstalling the operating systems (El Capitan, Maverick)
Utilizing iCloud to reset Keychain passwords for end users on their Mac’s
Imaging new Mac devices to deploy and configuring initial setup for existing users

PC Deployment Technician

Confidential

Moving equipment within and or between facilities
Staging equipment for build/ imaging activity
Installing and Maintaining PC hardware and Software
Troubleshoot, resolve and document any issues during deployment and provide excellent customer service to clients at all level within the organization during the deployment process.
Demonstrating the features of the system and teaching clients how to use it.

Security Advisor

Confidential, Catonsville, MD

Provide customer service skills
Help customer determine the best protection coverage in their home
Re-route wires from previous system for current usage
Identifying, communicating and responding to opportunities that impact sales and customer satisfaction with each customer.

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Enterprise Hardware Technician Resume

East Baltimore, MD

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