SUMMARY:

• Professional Desktop Support Specialist with over 10+ years of experience.
• Technical support including first level user support and problem resolution, upgrading software and hardware as well as network administrator duties.
• Answered the inquiries of users regarding computer software and hardware operation to resolve problems.
• Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Supervised and directed workers engaged in special project works, problem solving, monitoring, and installing data communication equipment and software.

TECHNICAL SKILLS:

Software: Microsoft Windows Vista, Windows 7, Microsoft Windows 2003 Server Microsoft Office including Word, Excel, PowerPoint, Outlook, Access, Adobe, Internet Explorer 6,7,8, Digital Video Editing, A+ Training, HTML

Networking Skills: Windows Vista client installation, configuration and maintenance; Windows Server 2003, 2007, XP installation, configuration, monitoring, cyber security, change management, hardening, fault tolerance, disaster recovery and remote desktop management,Active Directory; Group Policy; DNS; DHCP; FortiClient VPN ; routing, Linux, Lync, RRAS and remote access protocols; Network design, configuration and troubleshooting,TCP/IP subnetting and troubleshooting; firewall and proxy server configuration; emphasis on adherence to Microsoft standards and maintaining network documentation, FTP; MS - DOS, Microsoft Visio 2007, HP Open View

Hardware: Hubs, Switches, Routers, Firewalls, Servers, Dell, HP, AS400, Printers/Faxes

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk/ Tech Support

Responsibilities:

• Since the ADP job ended in March I’ve been working various temp jobs including one for Burlington Coat Factory, and technology company called Waytek. I’ve also been doing freelance computer/help desk support. I am seeking permanent non-temp employment now.

Confidential, NJ

Document Management/ Project Coordinator

Responsibilities:

• Assisting clients with various computer problems.
• Database support & management.
• Application support.
• Retrieving and emailing reports to clients
• Monitoring and supporting all data entry

Technical Consultant

Confidential North Mount Laurel, NJ

Technical Consultant

Responsibilities:

• Diagnose client issues with various computer problems.
• Anti-virus removal and installation.
• Integration project management.
• Managing project timelines and deadlines.
• Supported Microsoft Office, all versions.
• Direct clients via phone on how to navigate through computer issues for resolutions.
• Break/fix. Installation of various software and hardware.
• Technical support including first & second level user support and problem resolution, upgrading software and hardware as well as network administrator duties.
• VOIP Project Experience.
• Data Network Project Experience
• Documentation

Confidential Moorestown, NJ

Help Desk Analyst

Responsibilities:

• Managed users in Active Directory at all levels of security. Enforced security policies, installed & updated software and solved any issues involving active directory as well.
• Oversaw the daily performance of computer systems.
• Complex project management.
• Used HP Open View ticketing system to manage and document help desk calls.
• Supported Microsoft Office, all versions.
• Answered the inquiries of users regarding computer software and hardware operation to resolve problems.
• Entered commands and observe system functioning to verify correct operations and detect errors.
• Responsible for the overseeing the daily performance of computer systems.
• Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Ensured the proper installation of cables, operating systems, or appropriate software.
• Supervised and directed workers engaged in special project works, problem solving, monitoring, and installing data communication equipment and software.
• Provided support for telecommunications equipment.

Confidential Mount Laurel, NJ

Help Desk Consultant

Responsibilities:

• Managed users in Active Directory at all levels of security. Enforced security policies, installed & updated software and solved any issues involving active directory as well.
• Diagnose client issues and computer problems.
• Anti-virus removal and installation.
• Integration project management.
• Managing project timelines and deadlines.
• Supported Microsoft Office, all versions.
• Direct clients via phone on how to navigate through computer issues for resolutions.
• Break/fix. Installation of various software and hardware.
• Technical support including first & second level user support and problem resolution, upgrading software and hardware as well as network administrator duties.
• VOIP Project Experience.
• Data Network Project Experience
• Documentation

Confidential, Moorestown, NJ

Technician

Responsibilities:

• Anti-virus removal and installation
• Supported Microsoft Office, all versions.
• Diagnose client issues with various computer problems.
• Diagnose computer issues for home users and small businesses.
• Direct clients via phone on how to navigate through computer issues for resolutions.
• Break/fix. Installation of various software and hardware.
• Technical support including first level user support and problem resolution, upgrading software and hardware as well as network administrator duties.
• Done contract work for companies such as Confidential, LLC, Oki Data and Canon.

Confidential

IT Sales Coordinator

Responsibilities:

• Manage Information Technology sales leads in an ACT data base format.
• Coordinated and managed information technology clients.
• Worked with various data base management systems, maintained client records and files, account reconciliation.
• Answered to incoming and outbound client calls.
• File organization, data entry, customer service support and attending to client- based needs on a network.