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Desktop Support  Resume

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VA

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SUMMARY:

  • To progress as a Desktop Support Technician by applying my technical knowledge, customer service skills, hands - on experience and passion for technology.

TECHNICAL SKILLS:

Software: Mozilla Fire Fox, SCCM, Active Directory Android OS (KitKat, Lollipop, Marshmallow, and Nougat Microsoft Office Suite 2010 (Access, Excel, PowerPoint, Outlook, Word); Motorola Droids Apple Macintosh, Safari, ITunes, Facetime, Messenger, Photos, ICloud, OS El Capitan OS Sierra Microsoft Windows Operating Systems Windows 7,8, and 10; installing drivers; intermediate understanding of database, installing software i.e. Lotus Notes, Adobe Suites, Scan Snap Manager, Anti-Virus and or Security Suites.

Hardware: HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps; VOIP configuration, Local and Network Printer Setup, Wireless Headset Configuration, Installing Logitech wireless keyboards, AvayaphonesNetworking: Networking experience (running cables, troubleshooting connections, activating ports, basic router configuration, switches, Wi-Fi router)

Support: Help Desk escalation and documentation on ticketing system, customer service support (email, phone,and in person)

PROFESSIONAL EXPERIENCE:

Confidential, VA

Desktop Support

Responsibilities:

  • Managing monitor refresh project consisting 3,000 users
  • Managing Phone project which consisted of 100 users
  • Pulling images from NFCU servers to apply to user role.
  • Blackberry, Android and IPhone Support
  • Responded to 100s of requests weekly using ITSM to support Navy Federal employees
  • Analyzed 16 computers per hour to diagnose systematic errors resulting in user satisfaction
  • Imaged 50 Dell Tablets weekly to insure functionality of the facility
  • Deploying workstations CPU, Monitors, Keyboard, Mouse, Webcams, etc…
  • Built Dell models 990,790,7020,7010,3040 and T1650 with Raid software
  • Maintaining stock such as PCs and Macs, laptops Lenovo ThinkPad, Dell Monitors 19, 24 in, desktop and network printers
  • Organizing equipment moves for end users
  • Configuring network printers to maintain user satisfaction
  • Configuring local printers to ensure customer satisfaction
  • Constructing cables to guarantee client satisfaction
  • Providing IT Support for end users
  • Repairing Hardware: Laptops, PC, Macs, IPad, IPhone, Network and Local Printers, Android Tablets and Phones, Dell Tablets

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