Desktop TechnicianÂ Resume Baltimore, MD - Hire IT People

SUMMARY:

Accomplished Senior IT Helpdesk Specialist with seven years of experience in computer operations, technical, and help desk support.
Hands - on experience building, configuring, maintaining, and trouble-shooting hardware and software in Windows server/workstation environment.
Android and IOS experience. Customer-focused team leader able to prioritize, delegate, and solve problems efficiently.
Able to function independently as well as in a team environment.

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Desktop Technician

Responsibilities:

Supported CommuniCare’s computer systems throughout Maryland and DC.
Traveled around the DMV upgrading their executive computer systems from Windows 7 to Windows 10
Provided desktop support to the hospital staff as needed.

Confidential, MD

Help Desk Technician

Responsibilities:

Answered client’s calls, completed “Help Desk” tickets, analyzed and performed analysis and troubleshooting to resolve problems.
Provided Technical Support via the phone for election poll workers (voting judges) in P.G. County
Received calls from voting precinct centers each day (4 times/day) to tally votes.
Worked with fellow Tier 1 support staff to triage IT issues.
Used Active Directory, Microsoft Management Console, and Remedy Ticketing System, command line, and other various software to assist staff with any questions and issues that arose

Confidential, MD

Information Technology Apprentice, BASS Technologies

Responsibilities:

Established computer workstations, and computer networks.
Wired PA systems, based computer network through an office, and installed security cameras.
PS debugging, pc imaging, basic data recovery, and basic soldering.
Assisted the lead technician, while being trained on site.

Confidential, MD

Computer Network Administrator

Responsibilities:

Setup and maintained home business computer network
Established cloud server to store and periodically backup, files and photos
Tweaked, updated and debugged software as needed, maintain and upgraded hardware.
Developed a working knowledge of Microsoft Outlook

Confidential, MD

Audio/Visual Technician

Responsibilities: