Computer Support Tech Resume Worcester, MA - Hire IT People

SUMMARY:

A self - motivated, results oriented IT professional with years of experience in an application development environment.
Proven ability to turn concepts into reality.
Adept at learning new technologies.
Comfortable working with all levels of an organization.
Performed successfully as a manager, project leader and developer.

TECHNICAL SKILLS:

Operating Systems: OS MVS/ESA, OS MVS/XA, DOS/zVSE, HP-UX OS, Windows Office Suite

Programming Languages: ABAP/4, Access, VS Cobol II, Cobol, CICS, Earl, Easytrieve Plus, Quick Job, RPG II, Telon, Visual Basic .Net

Hardware: IBM, HP, Honeywell, Data General, Digital

Software: TSO/ISPF, zVM/CMS, SAP, FTP, Word, Excel, Access, Power Point, Project, Adobe

Databases/File Management: DLI, DB2, VSAM, DYNAM

SDLC: Agile, Incremental, Waterfall

PROFESSIONAL EXPERIENCE:

Confidential, Worcester, MA

Computer Support Tech

Responsibilities:

Provide help desk support to a variety of software including active directory, Microsoft Outlook and MatrixCare EHR.
Responsible for trouble shooting hardware and software issues.

Confidential

Applications Development Manager

Responsibilities:

Managed a five member team of Senior Programmer Analysts that provided 24x7x365 technical support for all Memorial Hospital’s mainframe applications including but not limited to: Confidential HealthQuest (patient accounting, patient management, medical records and chart trackingMcCormick & Dodge Accounts PayableIn house developed depreciation, human resource and payroll systemsHL7 interfaces to all downstream sub-systemsFTP scripts and data transfers.
Supported SaaS products 3M Coding & Reimbursement and Relay Health’s ePremis.
Oversaw all new software development, modifications and release upgrades with a special emphasis on maintaining cash flow.
Ensured compliance with all federal regulations pertaining to medical billing.
Maintained regular contact with user departments and ensured the smooth interface of programming services.
Scheduled resources in order to support IT projects. Monitored project teams to ensure completion of goals.
Selected as a member of the Revenue Cycle Team. Implemented processes that reduced days in receivable by 13%.
Participated in the selection process for a claims scrubber resulting in the selection of Relay Health’s ePremis software.
Implemented new backup procedures that reduced downtime by 25%.
Redesigned patient statements to reduce printing and mailing costs by 70%.
Accepted responsibility for maintaining the interface between 3M and HealthQuest saving $20,000 in annual maintenance fees.
Coordinated all mainframe system maintenance with vendor.
Participated in short and long term systems planning and budgeting process to meet the needs of the hospital.
Selected to be “Acting” Director when the Director was out of the office.

Confidential

Senior Programmer/Analyst

Responsibilities:

Team lead on project to become HIPAA compliant with EDI 837 (billing), 835 (remittance), 997 (acknowledgments) and 270/271 (eligibility) transaction sets. Worked closely with insurance vendors in setting up and monitoring data communications and validation.
Team lead on project that upgraded CASI’s hardware and software (Java/Oracle) platforms.
Designed and implemented a contract management system to ensure proper payment from insurance vendors.
Designed and implemented an automatic rebill process reducing the effort to rebill hundreds of patient accounts from days to minutes.

Confidential, Marlboro, MA

Applications Manager

Responsibilities:

Managed a seven member team that provided 24x7x365 support for all mainframe applications for Rockport and Ralph Lauren Footwear. Responsible for all mainframe software development and modifications.
Was responsible for a $900,000 budget.
Managed a seven-month, $600,000 project with a global team of internal and external (INFOSYS) resources to migrate software from a Microdata Series 18 to the IBM 3090. Programs were re-engineered from pick basic to COBOL and integrated into existing job streams. The project was completed on time, within budget and scope without disrupting the daily business.
Coordinated a global team of internal and external offshore resources (INFOSYS) that successfully modified, tested and implemented all of the mainframe systems for Y2K compliance.

Confidential

Programmer/Analyst

Responsibilities:

Selected to be a member of the SAP core team that implemented the financial module for Rockport and Ralph Lauren Footwear.
Integrated Ralph Lauren Footwear (RLF) systems into Rockport systems. Aided in training of RLF personnel and troubleshooting problems after ‘go live’.
Team lead on a project that designed, developed and implemented an order processing system which resulted in reducing the inventory allocation process from 48 hours to 3 hours. Implementation occurred without disrupting daily shipping.

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Computer Support Tech Resume

Worcester, MA

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