SUMMARY:

As an IT professional with over 20 years of total service with 10 + years as a Network - Sr. Network Analyst, my objective is to find a permanent position with a company looking for an individual that has drive, motivation, and dedication. Making a considerable contribution to that company in their IT infrastructure department.

TECHNICAL SKILLS:

• Cisco Routers Sun Solaris 7 Maestro Unimatic
• Extreme & 3Com Switches BMC Patrol/TMART HP Openview Tivoli TEC (EnterpriseConsole)
• Nortel Switches ARS Remedy Netview VMWare
• Nexus Devices Sundesk ServiceCenter Unicenter NSM
• Novel IBM Netcool Apollo Unicenter Service Desk
• WindowsNT/2K/XP Citrix Cisco Unified Call Mgr ICOMS
• Alopa What’s Up Gold Unix / AIX / Solaris

PROFESSIONAL EXPERIENCE:

Confidential

Data Center Operations Specialist, Chicago, & Wood Dale, IL

Responsibilities:

• Responsible for all issues within the 3 Data Centers
• Repair and replacement of LAN/WAN DC devices
• Installation and configuration of new LAN/WAN hardware and appliances in the DC’s
• Decommission of retired devices and hardware in the DC
• Cabling and Labeling new devices within DC’s including Nexus
• Responsible for tracking problems Itrack and Jira
• Responsible for the reboot of LAN/WAN devices in all 3 Data Centers
• Responsible for resolving any and all server issues
• Coordinating with Applications Support for CM issues

Confidential, Volo, IL

Technical Support Specialist

Responsibilities:

• Responsible for Access to Data Center
• Responsible for all issues within the Data Center
• Repair and replacement of LAN/WAN DC devices
• Installation and configuration of new LAN/WAN hardware and appliances in the DC
• Decommission of retired devices and hardware in the DC
• Cabling and Labeling new devices within DC including Nexus
• Responsible for tracking problems in HPSM
• Responsible for the reboot of LAN/WAN devices in Data Center
• Responsible for resolving any and all server issues or escalating issues to Synergy
• Coordinating with vendors for CM issues

Confidential, Mt. Prospect, IL

Data Center Technician

Responsibilities:

• Responsible for Access to Data Center
• Responsible for all issues within the Data Center
• Repair and replacement of LAN/WAN DC devices
• Installation of new LAN/WAN hardware and appliances in the DC
• Decommission of retired devices and hardware in the DC
• Cabling and Labeling new devices within DC including including Nexus
• Responsible for tracking problems in Remedy Ticketing System
• Responsible for the reboot of LAN/WAN devices in Data Center
• Responsible for Active Directory Admin
• Responsible for Escalating any server issues to appropriate team
• Coordinating with vendors for CM issues
• Writing Technical Manual for training purposes

Confidential, Elk Grove Vlg., IL

Responsibilities:

• Unpacked, Racked and Stacked over 600 servers for new Oracle initiative
• Racked and mounted servers and switches
• Cabled servers to switches

Confidential, Northlake, IL

Data Center Technician/Network Analyst

Responsibilities:

• Support of over 300,000 Servers for Microsoft Bing & Microsoft Azure
• Homegrown ticketing System sending ticket info to an Excel Spreadsheet
• Repaired and replaced servers and HDD
• Performed BU testing in Server Containers
• Used Parted Magic for server testing

Confidential, Naperville, IL

Network Technician

Responsibilities:

• Accountable for monitoring WOW Cable network
• Monitor Switch Hubs using What’s Up Gold
• Monitor Video traffic for Major markets,
• Monitor VOD feeds and sling access
• Manage Outage Board to help resolve small and large outages
• Worked with Engineers on outages created by CM
• Responsible for working with install technicians at customer premises
• Accountable for resolving customer outage issues -.ie boxes in Brick Mode, VOD not working, HD channels not available
• Used ICOMS and Alopa to verify accounts
• Responsible for Escalating any issues to TSS\
• Responsible for Active Directory Admin
• Responsible for Escalating any server issues
• Tracking issues using Remedy ticketing System

Confidential, Chicago, IL

Hands-On Infrastructure Data Center Technician

Responsibilities:

• On-Site Touch Engineer
• Responsible for all On site technical resolutions
• Switch and router replacements including cisco and Juniper, F5 Load Balancers
• Change Management issues
• Responsible for tracking problems in Remedy Ticketing System
• Responsible for the reboot of Servers in Data Center
• Responsible for Escalating any server issues to Tech Ops

Confidential, Schaumburg, IL

Network Operation Center Analyst

Responsibilities:

• Work in 24X7 NOC (Network Operation Center)
• Member of 8 person team on 3 rd Shift for all Network WAN/Cell Site Problems
• Network Support for all Nortel Switching cell sites in the US Cellular Network
• Resolve WAN Support issues for US Cellular BSM’s and cell sites
• Use Netcool and Sundesk & Unix to monitor and manage BSM’s and cell sites
• Work with Site engineers and Cell site technicians to resolve BSM & cell tower issues
• Reset cell sites
• Wilt and blossom sites
• Sync, and reset Radio Alpha, Beta and Gamma Sectors,
• EVDO - DOM’s
• Set Bridge Conference calls for Sev 1 outages (when required)
• Page out cell techs for related cell outages
• Work with Telco’s to resolve circuit issues

Confidential, Chicago, IL

Service Technician

Responsibilities:

• Update Hospital patient monitor equipment
• Install new BIOS and apps for patient monitors
• Upgraded PCU’s and other monitor devices

Confidential, Northbrook, IL

Responsibilities:

• Provided phone support for Confidential customers
• Provided above standard Customer Support
• Took orders over phone

Confidential, Banknorth, NA

Network Operation Center Analyst

Responsibilities:

• Worked in 24X7 NOC
• Primary contact on 2 rd Shift for all Network WAN/LAN Problems
• Network Support for all banking Departments Support teams
• Resolved Complex LAN/WAN Support issues for Confidential
• Using TEC and Netview monitored and managed Web servers (IBM, Sun Solaris, and Windows) for remote branches and Corporate office
• Configured installed Cisco devices
• Server Operating Systems included Windows 2000/3, Unix, Linux, and Solaris
• Novell Network Operating system
• Using Tivoli to Manage and monitor in house & branch Cisco and Juniper routers and switches including IOS & GSR and Voice Network Devices
• Complete working knowledge of Bank processes related to support for all departments.
• Remote Access for off site issues
• Used Service Center & Remedy for problem reporting and escalation.
• Used Unicenter Service Desk for Change Management
• Cisco Unified Call Manager
• Excellent troubleshooting skills in complex Network environments.
• Met and surpassed customer SLA (Service Level Agreement) requirements
• Worked with T1, T3, VPN, ISDN, Frame Relay, MPLS VPN.
• Routing protocols OSPF, BGP, LDP, Ethernet and other control protocols.

Confidential

Benefit Services Coordinator/Counselor

Responsibilities:

• Working Call Center for Home Depot
• Providing Home Depot Associates assistance with enrolling in their benefits for Annual Enrollment AE
• Providing support for HD Associates for ongoing assistance with Benefit Issues

Confidential

Responsibilities:

• Worked in 24X7 DCC (Data Command Center) at Office Max
• Worked with Unix Group to shutdown, move and re-initialize startup of Sun Servers.
• Ran network Cabling for servers
• Labeled cabling and installed servers

Confidential

1st Level Technician/Analyst

Responsibilities:

• Worked in 24X7 DCC (Data Command Center) at Discover Financial
• Worked TEC (Tivoli Event Console) Issues and alerts
• Used TEC for problem resolution
• Used Maestro for Job monitoring and problem resolution
• Monitored Corporate Batch jobs for completion
• Monitored Discover Marquee Gateway for outages of client equipment
• Monitored and managed Citrix servers for LAN Support
• Used HP Openview to monitor and manage Global WAN including T1, T3, VPN, MPLS and leased lines, and Frame Relay for United Airlines Network Operations.
• Routing protocols as OSPF, BGP, LDP, Ethernet and other control protocols.
• Also monitored and managed all Nortel and Cisco routers throughout the United Global Network including IOS & GSR
• Rerouted traffic bounced ISDN on routers
• Excellent troubleshooting skills in complex Network environments
• Implemented Network Monitoring System for LAN/WAN Support at Solo Cup Company

Confidential

Senior Network Analyst

Responsibilities:

• Worked in 24X7 DCC/ NOC (Data Command Center / Network Operation Center)
• Primary contact on 3 rd Shift for all Network Problems
• Resolved Complex LAN/WAN Support issues for Outsourced Clients in the Real Estate field.
• Using Dell OpenManage Server monitored and managed Web servers (Dell, Sun Solaris, and Windows) for Real Estate Clients
• Server Operating Systems included Windows 2000, Linux, and Solaris
• Cisco Unified Call Manager
• Used Fluke Sniffer and WAN debugging tools
• Using Tivoli to Manage and monitor in house routers and switches
• PIX Firewall Support
• Remote Access for off site issues
• Used ARS Remedy for problem reporting and escalation.
• Also used Remedy Asset Inventory tool for tracking equipment
• Met and surpassed customer SLA (Service Level Agreement) requirements
• Excellent troubleshooting skills in complex Network environments
• Learned VoIP and CoS, QoS
• Worked with T1, T3, VPN, ISDN, Frame Relay, Ethernet and other control protocols.

Confidential

Help Desk Analyst

Responsibilities:

• Provided phone support for Zurich employees
• Password resets, account lockouts, printing issues
• Network
• Mainframe
• SAP
• WEB
• Lotus Notes
• Provided Citrix Admin Support
• Provided Claims Support Resolutions
• Locked & Missing File Restoration
• CWS Functionality Issues

Confidential

WAN Support

Responsibilities:

• Primary contact on 3 rd Shift for all Network Problems
• Provided WAN Support for Abbott International Network
• Used HP Openview to manage and monitor in house routers and switches.
• Configured and installed Nortel Bay Routers and Extreme Switches problem resolution, made configuration changes for routing issues on routers & port assignments on switches
• Assisted in LAN resolution issues
• Managed and monitored Dell, HP Servers
• Server Operating Systems included Windows 2000, Linux, and Solaris
• Provided Network Management
• Provided Citrix Adnimistration
• Provided Lotus Notes Administration
• Provided technical assistance to Engineering team in converting from Nortel to Cisco Routers
• Used ARS Remedy for problem reporting and escalation.
• Also used Remedy Asset Inventory tool for tracking equipment
• Received training on Fluke Sniffer and WAN debugging tools
• Met and surpassed corporate SLA (Service Level Agreement) requirements
• Worked with T1, T3, VPN, ISDN, Frame Relay