PROFESSIONAL SUMMARY:

Disciplined, goal - oriented IT Security Analyst, IT Consultant, Technical Support Analyst, PC-LAN Engineer, Administrator, Help Desk Support, Network Support with extensive experience in network system implementation, application support, KVM technology, Internet research, JavaScript, Java, Network protocols, server application, security, Storage Area Network (SAN), project management, Backup technologies, outstanding customer support skills in educating technological and non-technological users. Fluent in English, French and Creole. Published author. Targeting positions in IT security, Database, Virtualization or combination of three.

TECHNICAL SKILLS:

Platforms: Windows Server 2003, Windows 10, MS DOS, Mac, Some UNIX and Linux

Hardware: AS400, KVM, Desktop Computer, Laptop, Tablet, Android phone, Blackberry, Dell Blade Server, Network and Local Printer, Router and Cisco Switch, Wireless, ADSL, Cable Modem, Local Area Network (LAN) AutoView, SwitchView, DSR, MergePoint, Universal Management Gateway (UMG);

Software: Microsoft SQL 2005, Oracle PeopleSoft HR, Oracle PeopleSoft Financial, Oracle SQL, Oracle PeopleSoft Workforce, Active Directory, Microsoft Exchange Server, Citrix XenApp, Veronis, Seaweb, Recall, Maps, FreeStyle Connect, Brightwell Payment, Brenock, Box, PCH Access.MS Office Suite, Open Office, Corel WordPerfect, Harvard Graphics, Corel Graphics, Norton Antivirus, Ghost, Clean Sweep, DSView, DCP, Data Center Planner, Trellis, Remedy, Active Directory, CRM, SAP;

Protocols: Kerberos,Win Sockets, TCP and IP, IPSEC, DHCP, DNS, IPX and SPX, VPN, T1, PPP, ADSL, WAP, PAN, and WEP.

Programming: Java, JavaScript, Basic, Some Object-Oriented Programming, Motorola Microprocessor Programming, Flow-Charting, and Testing

Others: HP Service Manager, InfoPath Service Request, Adobe Reader & Professional, Cute Writer, Magic Application, DK Help Desk, Backup, MS Office, GroupWise, Right Fax, eFax, MS Exchange, MS Outlook, Google Chrome, Internet Explorer, Netscape Navigator, Firefox, Mozilla, Oracle Server Application, DameWare, Show MyPC, LogMein, NetMeeting, Cisco VPN Client, CheckPoint Secure Remote R60, Vault Client, NetTerm, MS Publisher, MGI Photo Suite, Print Master, Project 2007, MS SQL Server Developer Edition, VMWare, HyperV, VMware, BlackBerry Desktop Manager, Ez-Detach.

PROFESSIONAL EXPERIENCE:

Confidential, Miami, Fl

Access Management Administrator

Responsibilities:

• Assisted at reducing termed task under 13% from 82% of weekly work load.
• Grant users access to network in Active Directory, Microsoft Exchange server email, storage and financial application;
• Removed access financial applications as Oracle PeopleSoft Financial, FreeStyle Connect, Brightwell Payment, Brenock;
• Technical writing documentation for setup configuration for knowledge base, verified manual for updates and correction;
• Execute 100% queries on PeopleSoft database on employee records and grant access after completion of ISO approval process;
• Password reset for locked account on PeopleSoft eAPPs, Brenock, Recall, Brightwell Payments;

Confidential, Boca Raton, Fl

Information Security Analyst

Responsibilities:

• Contributed in reduction of 37% case load within first month of service.
• Resolution 93% response time in granting access to security groups, mailboxes and distribution lists through Active Directory (AD).
• Perform 100% queries on PeopleSoft database for employee records, employment statuses and department details;
• Use phone, Google mail and chat with excellent customer service skills to update internal clients of status of requests.
• Updating Security Groups with new users and owner 85%, administer passwords and following password policies 100%.
• PeopleSoft Workforce to gather employee’s account status and termination date for account disabling in AD;

Confidential, Opalocka, Fl

IT Consultant Contractor

Responsibilities:

• Removal of 180 WYSE thin client with inventory of serial numbers, monitor, CPU and cable sorting for warehouse storage.
• Implementation new 215 WYSE CPU & Dell Monitor on stations, confirm network connectivity with new VLAN.
• Trained and supervised 10 employees in cable management, WYSE thin client setup to meet IT standards.
• Installation of 25 Dell network printers on VLAN, extract IP addresses to match organizational unit (OU).
• Verified web firewall configuration is operational on all systems to prevent unauthorized browsing from users;
• Setup WYSE thin client laptop received Citrix Virtual provisioning and software updates.

Confidential, Florida

Technical Support Analyst II

Responsibilities:

• Analyzed complex KVM problems, reached 91% resolution to customer's satisfaction; gathered 100% details for escalation;
• Supplied technical expertise to Avocent clients 85%, technical staff 10%, and pre-sales engineers 5% by all channels;
• Maintained detailed description of customer contact, issues, and action taken in CRM Call Management System at 100% accuracy.
• Contributed in streamlined PKI for better measurement; assisted in automated test solution for bottom-line product to allow higher focus on high-end products.
• Recommended equipment modifications, software patches, and upgrades to reduce user problems when appropriate to engineers’ team;
• Interfaced KVM HW/SW with AD, Kerberos, RSA SecurID authentication systems with 84% rate of satisfaction;

Confidential, Miami Lakes, Florida

PC-LAN Engineer

Responsibilities:

• 100% Server virus definition update on primary domain controller, 85% monitoring UNIX, SQL, MS Exchange servers;
• Tape backup management for 100% site location, daily and weekly rotation and storage in external location;
• ID Card management in card creation with pictures and printing for existing and new employees; setup ID cards in door system;
• Run services on Windows Server 2003, helpdesk assistance for 125+ workstations; CAT5 wiring installation, cable testing, and network connectivity

Confidential, North Miami Beach, Florida

Administrator, Help Desk Support

Responsibilities:

• Expedite completion of PBX to Cisco IP phone migration project in 73% less of projected timeframe;
• Imaged system using Ghost tool, joined to domain and Organizational Unit (OU) in Active Directory; verifying scripts;

Confidential, Miami, Florida

Computer Support Analyst

Responsibilities:

• Completed NETGEAR to Linksys router conversion project in 85% short of planned timeframe;
• Provided Level II network support for all stores in Miami-Dade, Broward and West Palm Beach for 2K+ POS station.

Confidential, Fort Lauderdale, Florida

Network Technical Support

Responsibilities:

• Researched and recommended improvements to improve capabilities to reduce computer downtime by 45%;
• Performed technical writing for training purposes for new employees;

Confidential, Margate, Florida

Technical System Engineer

Responsibilities:

• Achieved Top Ten best technical Support Engineer for BellSouth ISP ADSL account;
• 89% success rate in first call resolution, with weekly 92% positive feedback from happy customers and clients