Technology Support Specialist Resume WV - Hire IT People

SUMMARY:

Currently a Technology Support Specialist with experience maintaining servers, routers, and phones for seven different locations, along with managing all devices in the classroom and any specialized software needed for the school system, plus the security system including cameras, doors, and the management software to make necessary changes.
I am a very well rounded IT professional, with a variety of Systems Administration experience with a networking background and a diversified skillset with virtualization and telecommunications.
Motivated to learn any skill or technology needed and willing to do any training necessary to do the job as professionally and efficiently as possible.

PROFESSIONAL EXPERIENCE:

Technology Support Specialist

Confidential, WV

Responsibilities:

Experience getting quotes, and project planning.
Management of 7 locations, BOE, Bus Garage, and 5 schools with approximately 3,000 PC’s.
Using both SCCM and Active Directory to manage devices across the county.
Imaging new and old devices using SCCM and Clonezilla.
Remotely accessing PC’s to fix issues and install software.
Use of scripting for daily tasks and administration.
Virtualization management for XenServer on 3 physical servers in a pool using XenCenter.
Managing over 25 virtual servers, taking snapshots and monitoring quality and efficiency.
Using RDS to set up session based virtualization to reduce cost and add performance.
Setting up user based software such as Microsoft Office and other specialized software.
Configured and maintained Cisco / Avaya / Nortel switches.
Configured and maintained Cisco 3945 routers, running multiple VLANS, EIGRP, and OSPF.
Maintained and supported servers, routers, phones, and switches for 7 locations.
Experience with maintaining existing network design for Roane County Schools.
Pfsense firewall to filter out malware and protect our internal network.
Extensive cabling experience, running, terminating, and testing connectivity.
Setting up wireless point to point using ubiquity equipment.
Managed Cisco 5508 / 4402 wireless controllers with 170 access points and expanding.
VOIP / Mitel Solution - (2PRI lines at separate locations, 7 controllers, and a call manager).
Managed Mitel solutions using web based controller access across 7 primary locations.
Disaster recovery management for the phone systems including up-to-date configurations.
POTS line backup for failover.
Set up Voicemail services / Call routing / Calling / Ring groups / Auto attendant services.

Confidential, Parkersburg, WV

Networking / Helpdesk Intern

Responsibilities:

Documented all technology tickets using Triactive.
Practiced computer distribution, repair, and troubleshooting.
Deployed switches at offsite locations.
Exercised all helpdesk duties, including on-site troubleshooting.
Administration using active directory to add, remove, and disable users.
Assisted employees of all skill levels to adequately help them with their help desk tickets.

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Technology Support Specialist Resume

WV

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