SKILL:

• Proficient in Access
• Extremely fast typist (WPM: 35)
• Diverse in relating with all levels within an organization
• Skilled in Microsoft Office (Word, Outlook, Excel)

PROFESSIONAL EXPERIENCE:

Confidential, Saint Louis, MO

Administrative Assistant/Customer Service

Responsibilities:

• Data Entry/Entering information into companies computer platforms.
• Copy and scan documents in computer platforms for record keeping purposes.
• Faxing, filing, and keeping up with numerous tenants records or valid information.
• Answering calls and fielding messages for managers.
• Setting appointments and typing out company letters to be sent to tenants.
• Data entry of tenant work orders for maintenance to complete ect.

Patient Registrar

Responsibilities:

• Entered patients’ information into the organizations computer platforms.
• Verified patients’ eligibility information; reviewed data input for errors.
• Interviewing patients to collect and ensure that all patient information for quality and accuracy.
• Collecting all patient insurance information whether Medicare, Medicaid, etc. to ensure that insurance claims get paid or to verify if hospital visit was to be self - paid.
• Verify commercial, government and state insurance coverage to determine patients financial responsibility
• Verified patient insurance and eligibility benefits.
• Compared data on claim form with insurance plan to assure certain accuracy of claim.
• Examined claim form and other records to determine insurance coverage.
• Made outbound calls to insurance companies to ensure timely payments of claims
• Advising each and every patient of Barnes Care expectations, HIPPA rights, and advising that every patient get equal exceptional care set by Barnes ICARE policies.
• Maintain accurate and complete documentation of all inquiries in order to improve the customer service process.
• Show compassion, empathy, and great customer service to patients.
• Work collaboratively with other associates and supervisors to ensure that best practices are shared.
• Work at a fast rate in a busy environment while demonstrating excellent accuracy
• Copy and scan documents.

Customer Service Associate

Responsibilities:

• Answering high volume calls from doctors/nurses to set up pre-certs or preauthorization’s for patients surgeries, dialysis, and chemotherapy .
• Data Entry from faxes to set up preauthorization’s.

Customer Service Associate

Responsibilities:

• Processing/Data Entry orders for Sudden link cable, internet, home phone, and home security using ICOMS system., .
• Taking a high volume of inbound calls from sales representatives in reference to make changes or additions to orders already submitted and also communicating via online text messages.
• Making outbound calls to customers to confirm orders to ensure orders were accurately processed and pricing quoted from sales reps are correct.
• Taking inbound calls from Confidential Cable reps out in the field from customers making payments and using CSG system to restore customers cable or internet services.

Customer Service Associate

Responsibilities:

• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
• Solicit sale of new or additional services or products.

Customer Service Associate

Responsibilities:

• Provide special services such as investment banking for clients with more specialized needs.
• Compute payment schedules.
• Stay abreast of new types of loans and other financial services and products to better meet customers' needs.
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Handle customer complaints and take appropriate action to resolve them.
• Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

Computer Support Specialist

Responsibilities:

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Check to ensure that appropriate changes were made to resolve customers' problems.