Customer service agent Resume Charlotte NC - Hire IT People

SUMMARY OF QUALIFICATIONS

Excellent analytical, interpersonal, organization and verbal/written communication skills
Effectively multitasks in high - pressure environments.
Ambitious, detail-oriented, resourceful, professional and flexible.
Exceptional customer service and the ability to plan organize and exercise sound judgment.

TECHNICAL SKILLS

Microsoft Access Knowledge of Excel and Microsoft Word Microsoft Office Outlook Icoms Data Base Software Credit Card/Check Processing Avaya Telephone System Advance Agent Desktop (AAD)
Customer service representative / Reorganization Solution Team Member: Career Development Training Tools and Marketing Training Group.
A committee that develops new methods to help other agents advance in their careers within Time Warner Cable. Enhancing the existing tools to help agents become more proficient in helping our customers, add revenue and customer retention.

PROFESSIONAL EXPERIENCE

Confidential,Charlotte NC

Customer service agent

Responsibilities:

Handling high volume of inbound/outbound calls
Ensuring a high quality customer service experience by addressing customer concerns and needs, billing/payment inquiries, technical problem resolutions, sales and providing knowledge of the newest product innovations for customer needs.
Maintaining a strong product and customer service knowledge base on ever changing home/business products technology

Confidential,Huntington Atrium, NY

Assistant Controller/Account Receivable

Responsibilities:

Performed accounts receivable duties including invoicing, researching charge-backs, discrepancies and reconciliations.
rganized filing of all payment batches received for processing
conduct and schedule Meeting with company personnel.
Trained new employees on multiple data entry program and software

Confidential,Huntington, NY

Receptionist

Responsibilities: