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Sr. Tier 2 Technician Resume

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Wmata Washington D, C

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SUMMARY:

  • Enthusiastic and hardworking young man who seeks to acquire a Desktop/Network Administrator position in the Washington, DC area related to my work experience.
  • I am reliable, honest, trustworthy, dedicated and passionate about computers and the art of barbering.
  • Able to work on own initiative or as part of a team. I am adept in performing administrative duties competently.
  • I demonstrate the knowledge and ability to follow oral and written instructions to complete work efficiently as well as proficiently.

TECHNICAL SKILLS:

  • Altiris Ghost Dame ware
  • Black Berry 123 LogMeIn Printer Setup
  • IPv4/IPv6 Microsoft Lync ArcGIS/SAS
  • Lotus Notes Remedy Active Directory
  • Pxe Boot/MDT Server CSIRC BitLocker
  • Provisioning PC Mover Office Suite 2010/2013/O365
  • SharePoint Bomgar Java
  • Switch/router TCP/IP LAN/WAN
  • VLAN Cables/Fiber EIGRP
  • Windows 7/8 Troubleshooting Same time
  • I phones/Androids OneDrive Maximo
  • PeopleSoft Remote Desktop VPN
  • Skype SCCM Quest ActiveRoles Server

PROFESSIONAL EXPERIENCE:

Confidential, WMATA\Washington D.C

Sr. Tier 2 Technician

Responsibilities:

  • Onsite/Offsite/Remote support
  • Active Directory Administrator
  • SCCM 2012 Administrator
  • Imaging Specialist
  • Troubleshooting all hardware and software issues
  • Wireless network/VPN configuration
  • Supervised office moves
  • Created/Modified user accounts
  • Managed software server
Confidential, Washington D.C

Tier 2 Support Specialist/ Windows 7 Migration Lead

Responsibilities:

  • Ticket support using remedy
  • Software upgrades and installs
  • Email support Lotus Notes/Outlook
  • Printer support and connectivity
  • Personal VIP Support
  • Hardware replacement
  • IE/Desktop Applications Support
  • Windows 7 Pc/Laptop Imaging
  • CSIRC virus scans
Confidential, MD/DC/VA

Tablet/Printer Installation Tech

Responsibilities:

  • Installed Confidential Samsung Galaxy Tablets
  • Installed Confidential Printers
  • Setup Docking stations
  • Installed all required Applications/Software packages
Confidential, Washington D.C

Support Specialist/Deployment Tech

Responsibilities:

  • Inventory new and old hardware
  • Setup PC for windows 7 imagine
  • Customer setup with duel monitors
  • Support all new setup connectivity software/hardware
Confidential, Reston, VA

Deskside/Remote Support Tech

Responsibilities:

  • Supported US Army classified - unclassified hardware and software issues.
  • Imaging and Re-image vista and windows 7 OS.
  • BlackBerry support
  • Citrix and Form 5 software support
  • New customer set up PC's, Laptops, Printers.
  • Microsoft Office support
Confidential, Rockville, MD

Desktop Support Manager/ Network Specialists

Responsibilities:

  • Service and repaired all types of issues pc or mac Hardware/Software remotely and onsite
  • New system setup
  • Laptops repairs
  • Setup and Maintenance various Networks
Confidential, Beltsville, MD

Lead Helpdesk Support Manager

Responsibilities:

  • Upgraded all systems hardware and software installed printers
  • Updated OS software from XP to Vista added server 2003
  • Maintain system operations onsite and remotely
  • Created log on Production-based and Systems-based RCA;
  • Supplied help desk services.
Confidential, Washington, DC

Network Administrator/ Help Desk Manager

Responsibilities:

  • Maintained computing environment by identifying network requirements
  • Installing upgrades
  • Monitoring network performance
  • Maintained performance by performing network monitoring and analysis
  • Protected organization's value by keeping information confidential
  • Ensured problem ownership and promotes end-user satisfaction

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