TECHNICAL SKILLS:

• Ability to type 75+ wpm,
• Familiar with troubleshooting procedures for computer/printers/fax machines
• Microsoft Office Suite
• Internet - based Research
• Customer Service
• Oral Presentation
• Inventory Management Control
• Familiar with Active Directory
• Familiar with Remedy Management System
• Remedy Training
• Protecting PII/ P459 Certified
• Cyber Security Awareness Certified (yearly)
• SharePoint Site Management Training
• WEBTATEL Timekeeper Certified
• Telework Fundamentals
• Travel Arranger (E-2 Systems) PK 196
• Counterintelligence and Insider Threat Awareness

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Responsibilities:

• Serve as the Program/Office Management Specialist for the Confidential ;
• Provide day - to-day support;
• Provide program management services for Confidential on an as needed basis;
• Coordinate and submit Time and Attendances (T&A) for Confidential as needed;
• Prepare monthly and weekly reports to include activities, emergency telephone lists, organization charts, etc.;
• Manage/route incoming calls and monitor any related follow up communications;
• Maintain and schedule meetings and conferences;
• Publish meeting agendas;
• Support office/personnel relocation efforts across annexes;
• Offer guidance to Support Service Specialists within Confidential ;
• Make travel arrangements for the Confidential Managers including transportation scheduling, booking, tickets, hotels, and country clearances;
• Prepare travel vouchers and coordinate payments as necessary;
• Manage time and attendance documentation, emergency preparedness, and maintenance of office space and supplies;
• Maintain the office filing system;
• Order office supplies and maintain inventory;
• Assist in various general office administration duties as needed;
• Provide administrative support for asset management which includes the tracking of inventory additions, excess removal, and missing property management;
• Provide space management support for contractors and FTEs within the supported office;
• Maintain deliverables to reflect priorities of the Chief Information Officer (CIO), the Deputy Chief Information Officer (DCIO) and Confidential requirements as related to Confidential ;
• Manage and track status assignments provided by the Director and/or Deputy Director;
• Review correspondence and presentations for consistency with Confidential and Confidential procedure, timeliness, and format standards;
• Provide assistance to staff to ensure all written responses adhere to executive preferences and policies; and
• Analyze efficiency of written products including gathering data/information for informational and validation purposes on issues raised or questions regarding policy to be considered by the Deputy Director.
• Support day-to-day operations of the Division Chief and Branch Chiefs;
• Serves as the first point of contact for staff and visitors of Confidential ;
• Attends to inquiries and actions that do not require the attention of Confidential management;
• Prepares rough draft correspondence of varying nature, and is responsible for correcting punctuation, capitalization, spelling, and grammar. Prepares reports, charts, and graphs for executive presentation;
• Participates in the development and conduct of security education programs, and maintains liaison with outside agencies;
• Develops and implements procedures and coordinates procedure manual revisions.

Confidential, Washington, DC

Management Analysis Staff

Responsibilities:

• Arrange travel for Divisional employees, arrange hotel and transportation accommodations for overseas travel
• Manage credit card procurements
• Manage HR related documentation (Staffing patterns, organizational charts, etc.)
• Facilitate creation and circulation of high level memorandums
• Developed first credit card procurement database, and provided user instructions to help automate new purchase procedures.
• Assisted in contract management tasks such as, completing invoices, reviewing contract justifications, etc., with the contract representative.
• Create SharePoint sites on Classified networks
• Maintain an online and hard copy database of all documentation needed for all offices.
• Reviewed and approved contractor’s vouchers and invoices.
• Assisted in contract closeout by working with the contracting officer representatives.
• Verified availability of funds from the proper appropriation while compiling required financial data.
• Reconciled all purchases during EOY using financial data systems (GFMS, Data Warehouse, ARIBA, etc.)
• Conducted Cyber Security Awareness briefings for all new contracted employees.
• Lead weekly status briefings and generate reports pertaining to current project status.
• Team Leader for the Confidential Shadowing and Mentoring Program.
• Delegated daily assignments to State Department interns.
• Proofread departmental reports and memorandums for grammar and formatting errors.
• Attended weekly meetings with the Programming Branch Chief and other staff managers.
• Confidential- Chinese Delegation Members to Technical Experts meetings.
• Participated in the Combined Federal Campaign coordination.
• Created and delivered invoices in a timely manner to support Confidential Staff in conjunction with contractor procurements.
• Tracked and recorded employee time & attendance using WEBTATEL to submit to approving official at the end of every pay period (bi-weekly)
• Ordered supplies and ensure their delivery while tracking status using SharePoint database for multiple offices.
• Analyzed and reviewed official documents and letters before being published for HR matters, job postings, and announcements for the Department.
• Enter requisitions into ARIBA for approving official for credit card procurements.
• Verify invoices for Contracts, as well as track, record and update database of records with information pertaining to monthly requisitions.
• Post Job Announcements to Confidential SharePoint site as well as email send out email notifications to Confidential FTE’s about all announcements/closing dates.
• Update Monthly Staffing Patterns for all of Confidential, as well as distribute monthly updates to all Division Chiefs.
• Ensure that all printers/copiers/fax machines/digital senders have proper maintenance kits, ink/toner cartridges, and paper.
• Facilitate work order requests/correspondences for various Confidential needs.
• Point of Contact for Conference Room Scheduling on the 4th Floor and surrounding areas of assigned building
• Work in conjunction with Management Analyst on contract modifications, funds tracking, and fund realignments.
• Assist in creating travel arrangements for high level management; preparing documents for E-Country Clearance, preparing documentation for overseas departments to know who is coming, passport information, as well as travel documentation and needs.
• Yearly participant in volunteer staff for bureau Christmas Party; help with arrangements for decorations, menu planning, funds acquisition and tracking and party setup/clean-up.

Confidential

Enumerator, Washington, DC

Responsibilities:

• Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws.
• Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.
• Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.
• Met daily with supervisor to review and submit work, and receive additional instructions.
• Received 80% positive response from non-respondent homes to complete the 2010 Census follow-up.

Confidential

Administrative Assistant, Washington, DC

Responsibilities:

• Analyzed late filer cases for small/large businesses.
• Supported administrative staff.