SUMMARY:

• Configuration, installation, testing, monitoring and troubleshooting routers and switches such as Cisco, Juniper, StrataCom, Alcatel, Nortel, Siemens and Ciena.
• Network design, provisioning, implementation, maintenance and technical support.
• Analysis of complex networking issues and routing problems.
• Understanding of network design and IP transport principles.
• Creating technical documentation and network diagrams.
• Experience in project planning, Confidential, field service and customer service.
• Understanding of OSI model.
• Extensive knowledge of OSI layer 3 with focus on OSPF, BGP, MPLS, LDP, IPv4 and IPv6 and Multicast.
• Knowledge and understanding of large scale LAN/WAN networks.
• Strong understanding of emerging technologies and network security policies and standards.
• Experience in financial and communication industries.
• Superior organizational and troubleshooting skills.
• Extremely reliable and dedicated.
• Flexible, professional and detail oriented with creative and independent thinking.
• Strong communications, interpersonal, and facilitation skills.
• Awarded for outstanding customer service.
• Ability to work independently and as a team member in a 24x7 environment.

TECHNICAL SKILLS:

Cisco, CAT OS, Cisco IOS, Cisco XR, Ciscoworks, Juniper, StrataCom, Nortel, Alcatel - Lucent, Spatial 5020, Ciena, CSU/DSU, ADSL, DSL-FR, IDSL, SDSL, ATM, Frame Relay, IPFR, DSLAM, DS3, T1, T3, OC3, OC12, TCP/IP, BGP, EIGRP, OSPF, MPLS, QOS, VOIP, VPN, AVPN, SONET, DHCP, DNS, SNMP, VLAN, Ethernet, Subnetting, Telnet, DOS, FTP, TFTP, HSRP, MUX/IMUX, Amdocs, Cramer, Netscout Sniffer, Orion Solarwinds, Ping Plotter, PIX Firewall, QIP, HPOV, React, Filemaker Pro, Remedy, Spectrum, Visio, What’s Up Gold, Windows, Word, Excel, Outlook, Front Page, Acrobat, Powerpoint

PROFESSIONAL EXPERIENCE:

Confidential, Bedminster, NJ

Tier II technical support

Responsibilities:

• Working cooperatively with PTT on loop testing, troubleshooting and repair of circuits from T1 up to 10gigE.
• Working directly with onsite workforce to troubleshoot network issues and replace parts as needed on Cisco and Juniper routers and Cisco Frame Relay switches.
• Generating RMA to order parts as needed.
• Creating TAC cases and working closely with Cisco and Juniper to troubleshoot and resolve network issues.
• Configuration changes as needed to resolve issues on Cisco and Juniper routers and switches.
• Familiar with Confidential & Confidential operations, tools and applications including RUBY, BMP, ICORE, AOTS, WIPM, WMS, Histar-e, Remedy, SpyDR and CMT.

Confidential, Mt. Laurel, NJ

Responsibilities:

• Configuration of devices such as Cisco, Juniper and Ciena routers and switches for Business Class Metro-Ethernet Customer Network.
• Design and configuration of point-point, point-multipoint and multipoint-multipoint Gigabit-Ethernet networks.
• Layer I, II and III infrastructure and routing design.
• Develop and implement routing architectures for the roll-out of data and VOIP products.
• Generate network configurations to support new customer growth and core base configurations using applications such as Amdocs/Cramer and CCS.
• Network documentation and diagram using Visio and Excel.
• Augmentation of existing networks such as bandwidth upgrade, IP address change, head-end change, and customer handoff change.
• IP address assignment and subnet management using IP Control.
• Maintain database of customer network designs and configurations.
• Management of VLAN and VPNID database.
• Real-time troubleshooting, analysis and diagnosis of network problems
• Testing and certifying of new hardware, configurations, and services prior to deployment.
• Installation and maintenance ticketing via Remedy.

Confidential, Piscataway, NJ

Tier II technical support

Responsibilities:

• Work directly with customer, CLEC and ILEC to analyze and resolve customer circuit impairments.
• Support end-to-end test and turn-up of customer circuits.
• Configuration of Cisco, Paradyne, Siemens and Netopia CSU/DSU, routers and switches.
• Layer I, II, & III troubleshooting and testing.
• Support various internal organizations during pre and post deployment testing and pre-sales.
• Tier II Support of Confidential & Confidential ’s largest DSL-FR customer.
• Use of network management tools such as Icore.
• Trouble ticketing applications via BMP and vendor troubleshooting tools.
• Process orders and refer trouble tickets to providers.
• Coordinate cooperative troubleshooting and installations with field engineers, customers and providers.

Confidential, Parsippany, NJ

Responsibilities:

• Monitor, troubleshoot and support Alcatel-Lucent/Spatial 5020 Wireless Media Gateway Controller.
• Monitoring wireless switches utilizing NetExpert application and Alcatel WCS Element Management System (WEMS).
• Coordinate work orders with switch technicians and Alcatel-Lucent engineering.
• Troubleshoot and repair network related issues.
• Test T1 and T3 circuits utilizing React application.
• Trouble ticketing via Remedy.
• Trouble reporting to Tier II engineers, Alcatel-Lucent and carriers such as Confidential & Confidential and Verizon.
• Coordinate repairs with Tier II engineers, carriers, C.O. and switch technicians.
• Coordinate cooperative troubleshooting with tier 2, field engineers and providers.

Confidential, Piscataway, NJ

Tier II technical support

Responsibilities:

• Work directly with customer, CLEC and ILEC to analyze and resolve customer circuit impairments.
• Support end-to-end test and turn-up of customer circuits.
• Configuration of Cisco, Paradyne, Siemens and Netopia CSU/DSU, routers and switches.
• Layer I, II, & III troubleshooting and testing.
• Support various internal organizations during pre and post deployment testing and pre-sales.
• Tier II Support of Confidential & Confidential ’s largest DSL-FR customer.
• Use of network management tools such as Icore.
• Trouble ticketing applications via BMP and vendor troubleshooting tools.
• Process orders and refer trouble tickets to providers.
• Coordinate cooperative troubleshooting and installations with field engineers, customers and providers.
• Awarded for outstanding customer satisfaction.
• Special projects such as training documentation, staff presentations, automation and special task forces.