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Technical Support Specialist Resume

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Bethesda, MD

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SUMMARY:

  • Secure an opportunity where personal leadership and customer service skills can meet the goals and objectives set forth by your organization; while strengthening and building a healthy rapport with clientele.
  • Eight years of call center experience within a high call volume environment.
  • Ten years of overall customer service, not limited to customer care, technical support, interpersonal and written communication skills.

TECHNICAL SKILLS:

Operating Systems: Macintosh OSX, Windows 10, Windows XP, Windows 8, Windows 2000, ICOM

Software / Applications: Internet Explorer, Microsoft Office 1997 MS Word Outlook, Microsoft Office 2000 MS Excel, Microsoft Office XP MS Access MS Excel

PROFESSIONAL EXPERIENCE:

Technical Support Specialist

Confidential, Bethesda, MD

Responsibilities:
  • Provides tier 2 technical support including digital troubleshooting, maintenance, and service calls on Brivo OnAir, Brivo OnSite, and Brivo OnSite Server card access control systems.
  • Provides tier 1 technical support on third party video surveillance system integrations such as Eagle Eye, Axis, Exacqvision, and Samsung.
  • Conveys card access and video surveillance knowledge to clients and dealers such as ADT, Protection One and Key Rite.
  • Assist customers with work order follow ups to maintain client/customer relationships.

Technical Support Specialist / Care Support Specialist

Confidential, Birmingham, AL

Responsibilities:
  • Received inbound calls including transferred sales leads.
  • Placed outbound calls for service including follow - ups, and surveys.
  • Provided Tier/1 technical support, such as troubleshooting and scheduling service calls.
  • Conveyed company information, and promotions to customers to generate company sales.
  • Team lead that provided support to other team members as requested by upper management, not limited to training new employees to acclimate them with operating systems.

Seasonal Dell Support Technician

Confidential, Birmingham, AL

Responsibilities:
  • Completed Dell PC installations with the Birmingham City School systems and Board of Education offices by replacing outdated units with updated units.
  • An accurate installation of antivirus and proprietary client software was provided daily.
  • Monitored, trained and assisted new employees with Dell support Technicians.

Reservations/Rental Sales Agent

Confidential, Birmingham, AL

Responsibilities:
  • Worked diligently and effectively with Dollar and Thrifty to resolve car rental over-dues.
  • Handled client questions and complaints all while offering promotions and package offers.
  • Greeting clients on a daily basis and provided excellent customer service.
  • Generated sales by performing inbound and outbound calls.

Seasonal Account Representative

Confidential, Birmingham, AL

Responsibilities:
  • Maintained files on the status of financial accounts.
  • Set up repayment plans according to ability to pay by customer.
  • Advised customers of default consequences and debt repayment policies.

Seasonal Technical Support Specialist

Confidential, Birmingham, AL

Responsibilities:
  • Provided customer support for Verizon Wireless subscribers.
  • Duties also included troubleshooting various technical related issues to provide solutions.
  • Also assisted with leadership capabilities.

Seasonal Technical Support Representative

Confidential, Fairfield, AL

Responsibilities:
  • Ensured technical support for Dish Network clients.
  • Assisted with various technical related issues and ensured a positive customer experience.
  • Provided assistance with billing inquires and collected payments.

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