SUMMARY:

• A leader who drives for consensus, collaboration, clear and effective communication, and excellent customer service.
• An IT professional with experience in a variety of technologies, processes, and systems.

PROFESSIONAL EXPERIENCE:

IT Manager - EUC Engineering Team

Confidential, New Jersey

• Hired staff and built an Engineering team to replace previously ineffective "virtual" teams. Centralized management of imaging, patching, software packaging and deployment, Active Directory, Group Policy, antivirus and other technologies.
• Hired staff and built a dedicated Provisioning team to replace a function that was previously distributed and without ownership or SLA's. Customer service was improved by reducing ticket resolution times from weeks to 90% of requests being resolved in two days or less.
• Office365/Office Pro Plus suite upgrade for 10,000 systems.
• Implemented Wrike project management solution for my team and as a proof of concept for the organization. Company-wide adoption is in progress for 2017.
• Replaced RSA SecureID system with SecureAuth IdP solution, eliminating "key fob" tokens along with the processes and costs to manage and support them.
• Active Directory - upgraded domain controllers to Server 2012R2. Upgraded SYSVOL replication from FRS to DFSR to improve group policy performance and replication stability.
• Symantec Endpoint Protection - migration/upgrade project from in end-user (10,000 endpoints) and retail environment (16,000+ endpoints), firewall policies, daily operations support and troubleshooting.
• VMware ThinApp - introduced into the environment to virtualize older Internet Explorer versions needed to run legacy web-based applications which allowed all systems to be upgraded to IE11.
• Increased global EUC team collaboration and knowledge sharing through use of Jive discussion forums, blogs, groups and places.
• Active Directory - trusts, sites and services, rights delegation, management/changes, Group Policy, DNS/DHCP, Dell ActiveRoles.
• Virtual desktops - build and support VDI infrastructure (VMware Horizon, VxRail) to provide corporate virtual desktops to outsourced developer and support companies.
• SecureAuth IdP - manage, maintain, and support the system used for certificate and SAML-based autentication to servers, VPN, WiFi, and mobile devices.
• IBM Bigfix, WSUS, Casper Suite - software packaging and deployment, Windows and Mac OS patching, application patching, hardware inventory.
• Pulse Secure VPN - upgrade, manage, support, and troubleshoot Pulse Secure VPN appliance clusters, roles, realms, ACL's, clients.
• MobileIron - account provisioning/de-provisioning and policies for BYOM and corporate devices.
• Windows 7/8/10 and MacOS - develop, maintain, and update standard images, manage the Microsoft Deployment Toolkit system, build/maintain Mac images, manage/monitor/enforce Windows Bitlocker disk encryption with MBAM.
• Sharepoint - build, management and support of the corporate Sharepoint system which currently houses 500+ top-level sites consuming 1+ TB of storage.
• User Provisioning - Active Directory and O365 Exchange mailbox and Skype for Business account creation, process requests for all Active Directory-based (and also non-AD based) corporate applications, server remote desktop, and shared folder access.
• Bomgar remote control - built, deployed and now support the system used to remote control corporate desktops, mobile devices, and 500,000 global retail endpoints.

IT Manager - Desktop Support and Infrastructure

Confidential, New Jersey

• Promoted to supervise a seven-person desktop support team covering New Jersey, New York, and Missouri offices with a combined user population of 800 people. Continued responsibility for all functions that were part of the previous role plus:
• Hiring and training replacement contractors on a one-year cycle.
• Ticket assignment, SLA tracking, and reporting.
• Software and hardware purchasing (laptops, desktops, servers, printers, etc.

Senior LAN Administrator

Confidential, New Jersey

• Member of the global team responsible for systems in both the end-user and Windows server environments:
• Build and maintain standard images for Windows servers and end-user desktops.
• Manage and support all aspects of Active Directory.
• Build, manage and support file servers, terminal servers, VMware, EMC SAN, SQL clusters.
• Manage server backups with CA Arcserve, NetBackup, StorageTek tape libraries and Copan Revolution disk-based storage, offsite tape storage.
• Manage and support the RSA SecureID token system.
• Lotus Notes 7 server and end-user support as well as project support during migration to Lotus Notes 8.
• Third-level escalation support/troubleshooting for server and desktop issues.
• Designed and deployed Juniper SSL/VPN system using SA6000 appliances located in USA and Belgium.
• Support Montvale, NJ Checkpoint 4.1 firewall.

Architect

Confidential, New York

• Responsible for deploying HP blade servers from setting up racks to powering up servers.
• Setup/deployment of new Netware 6.5 and Windows 2003 servers as well as upgrades from previous releases (i.e. Windows 2000 and Netware 5.1/6.0).
• Deployed Citrix Presentation Server 4.0 two-server farm including publishing applications via the web interface.
• Novell Zenworks 6.5 planning, deployment, and support.
• Planning and deployment, and daily support of Blackberry Enterprise Server 4.0.
• Planning, deployment, and daily support of Notifylink server for Treo support.
• Third level technical support.
• Network and email account auditing/cleanup.
• Printer deployment.
• Management of the corporate eDirectory system (OU creation, group management, replica design and placement, SLP, etc).
• Supported and maintained US Groupwise 6.5 system including server deployment and upgrades, troubleshooting, third level support.
• As a member of the Lotus Notes deployment team, migrated 10,000 people from Groupwise and Exchange to.
• Domino/Notes 7.0 over a six month period.
• Third level Lotus Notes support.
• Sendmail system monitoring and management.

Network Administrator

Confidential, New Jersey

• Responsible for all aspects of corporate network:
• Management of Netware and Windows servers (deployment, patches, OS upgrades).
• Migrated from cc:Mail to Groupwise.
• Management of GroupWise email system.
• Application and hardware/software inventory management with Novell Zenworks (3.2 and 6.5).
• Set up and management of Enterasys and Ascend (Lucent) switches and routers.
• Backups with Arcserve and Veritas BackupExec.
• Checkpoint Firewall-1 on Nokia and Windows platforms, Sonicwall firewalls.
• Set up VPNs between corporate offices.
• Deployed web and spam filtering systems.
• Migrated from McAfee to Sophos antivirus.
• DNS and DHCP management.
• Troubleshooting network and desktop PC problems.
• Developed company intranet web site.
• Implemented MRTG monitoring of switches, routers, and firewalls.