Service Coordinator/Field Technician Resume Warren, NJ - Hire IT People

SUMMARY:

2+ years of industry experience performing client service calls in the NJ/PA/NY area for hardware/software installation and troubleshooting on Confidential products and services.

PROFESSIONAL EXPERIENCE:

Confidential, Warren, NJ

Service Coordinator/Field Technician

Responsibilities:

Tier1/Level 1 - Answered phone calls, ordered warranty replacement parts, and scheduled appointments
Documented trouble tickets within established timeframes while providing quality customer service
Supported Field Technicians with the installation of Confidential Voice over IP(VoIP) products such as IP Office
Assisted in building an PBX infrastructure for small to medium size companies
Worked with Category 3(CAT3), Category 5E(CAT5E),Category 6 (CAT6) cabling

Confidential, Washington, PA

Support Client Representative

Responsibilities:

Provided Customer Service to Members by handling transactions in a fast paced environment

Confidential

Support Client Representative

Responsibilities:

Specializing in Hardware diagnostics, and Remote configuration of Proprietary Software used in the Fast Casual restaurant industry.