VoIP Tier 1/ Tier 2 VoIP Engineer Resume Akron, Oh - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, Akron, Oh

VoIP Tier 1/ Tier 2 VoIP Engineer

Tools: Win environment, Putty, RDP, FTP, Linux, Access, Cisco and Avaya call manager, HP Manager, SCCM imaging Tier .

Responsibilities:

Use remote access Team viewer, Cisco remote, Microsoft, VPN.
Managed audio server for loading call systems nationwide: Arcana network FTP server and audio manager.
Setup Call center and deployment schedule, also repair and replace Cisco Switches and network equipment.
Setup in store UC - 500 hybrid Cisco VoIP phone system at Confidential in house lab for deployment.
Created lab for Switch deployment (in warehouse and data test center),
Handled Cisco equipment inventory for all phone equipment.
Project Manager for all onsite issues, projects and Emergency response/outages (of network phone equipment).
Confidential /Voip/Network/tech support for all stores, 24/7 365 days a year, for tier 1, 2, 3 issues.
Setup vendor meets between customers to perform repairs and meet customer’s needs.
Troubleshoot internet and phone issues at all 600 corporate Confidential stores.

Confidential, Fairfield, MN

Deployment Operations Anaylst

Software used: Excel, Word, Access, puddy/tera term, and Outlook.

Responsibilities:

Analyst answering phones for IBM projects installing rack servers at Confidential stores.
Network load balancing protocol.
Cisco network config, changes, v-lan config, network config and also network mapping/troubleshooting.
On-phone troubleshooting for POS hardware, Network servers, Network switches and Routers.
Monitoring, closing and working store tickets.
Tracking Network Server installs, completed Network switch S001 Install project with project team.
Workload was 90-100 calls a day, opening 60-70 tickets a day for all 400 Confidential Stores.

Confidential, Kansas City, KS

POS tech/install onsite engineer lead

Responsibilities:

Installed 60+ Network racks, wall mount and 42 inch standup cabinet/rack, with all network equipment.
Activate and install new windows 2000 and XP/Win7 based pos/ Cash register systems.
Install Panasonic and Par software for business use Versions 4.1, 6.2, 6.3, 6.5 (prototype 2010) for McDonalds stores .
Installed Panasonic/NCR Thin Clients also replacement, imaging and troubleshooting all issues onsite (break fix).
Installed VeriFone units for credit usage and troubleshoot or replaced all units.
Installing PAR, NCR, PANSONIC, IBM registers at all stores, completing service calls and upgrades for end users.
Complete small and large installations of new McDonalds, KFC And Starbucks stores.
Install intermediate to light surveillance cameras for business/security use.
Trained installers, created services manuals, installed hardware and software for the Mcdonalds PCPOS/NEWPOS.
Coordinating all installs/repairs with onsite Managers, franchise and contractors for proper install and deployment.

Confidential student teacher

Confidential, OH

Responsibilities: