Virtual Desktop Infrastructure Migration Technician Resume Washington, DC - Hire IT People

SUMMARY:

I’m a professional help desk support with 20 years’ experience providing user support and solutions in a high demand work environment.
Work well independently or in a group setting, providing all facets of computer support such as troubleshooting, installations, and preventive maintenance for internal and external end - users.
Communicate and train technical information in an easily understanding format to diverse customer base.

PROFESSIONAL EXPERIENCE:

Virtual Desktop Infrastructure Migration Technician

Confidential, Washington, DC

Responsibilities:

Assist client at desk side with backing up all data files from their physical machine to the network during VDI pre-migration in windows 7.
Virtual Desktop Configuration
Backing up user data profile
Mydocuments files
Desktops settings (such as desktop appearance)
Application - specific data & settings such as customized application, toolbars) follow-up at client’s desktop pc for configuring settings in VDI, verify the availability of the client’s files, configure FCC proprietary applications and configure VDI settings.
Provided documentation on VDI errors and report the findings to the VDI migration team, by recording in the Remedy Action Request System.
Also during the post follow-up provided training to the client’s
How to log off/on in the Virtual Desktop System.
Instruct client understanding of the Virtual Desktop Bar machine.
Also instruct client how to print in the Virtual Desktop Infrastructure (VDI)
Submit a detailed daily report to the VDI Team Lead of issue against which VDI team can perform the trend analysis and identify and deficiencies in the VDI approach and training.

PC Technician II

Confidential, Washington, DC

Responsibilities:

Assist client with email, calendar, for Blackberry handheld device.
Z4M/Z6M Patient arm band printer
NEC LED Plasma Tracking board
Infologix E-mobile cart, deployment, printing, configure cart wireless
Teletracking support
Password reset
Cerner issues (interfacing cerner w/teletracking system
Assist with application problems.
Active Directory account
Reset
Cisco meeting place
Cisco Virtural Private Network (VPN)
Installing cisco vpn for mac/pc end-users
Installing citrix thin client for home use
Reset vpn password
Assist clients with vpn problems for home use
Assist end-user with Cerner Millennium Power Chart
Logging into powerchart system
Clinical documentation
Firstnet, registration triage
Physician power note
Respiratory Therapist documenting
Surginet documenting eClinicalWork Medical Records and EPRS support
Installing and Deploying Citrix Metaframe for windows xp, HP t510 device, to the Main campus and satellite
Setting up the program neighborhood
Customize desktop or application in citrix neighborhood
Published application setup based by departmental group
Configure citrix to lan connection using tcp/ip + HTTP for browsing environment
Configure network printer in citrix
Provided technical support for home and travel clients through virtual private network
McKesson Registration system
SCI Schedule Maximizer
Password reset
Assist with outpatient registration and scheduling patient.
Microsoft office 2010/Office 2003 transition
Perform routine configuring PC installation, troubleshoot, maintain & resolve any related Problems
Set up and configure printers, scanners, and other peripherals
Maintain excellent communication with all end users and other members of the technology department.
Work well with vendors as needed
Install, repair and conduct preventive maintenance of personal computer by providing technical support
Troubleshoot software and hardware failures and determine network problems
Roll-out windows uplift for: IE8, Sophos 9.7 antivirus, MS Office 2013, Microsoft XP sp3
Roll-out HP t510 thin client device in the InfoLogix E-mobile cart for hospital.
Escalated issues as needed and maintained communication with Technical teams.
Extensively utilized BMC Remedy to record and track problem issues.
Research issues on various computer systems to resolve complaints and answer inquiries.

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Virtual Desktop Infrastructure Migration Technician Resume

Washington, DC

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