Logistics Surge Support Resume Falls Church, VA - Hire IT People

OBJECTIVE:

To pursue a meaningful IT career that will challenge me, develop my skills and leadership qualities.

SUMMARY:

Excellent at problem solving
Solid technical, communication and interpersonal skills
Works well independently and as a team player
Excellent Knowledge of Windows and Mac OS
Strong time management skills
Excellent in multi - tasking

SOFTWARE:

Windows XP, Window Vista, Windows 7, Windows 8, MAC OS and IOS (I phone), MS Office, Android, and Blackberry, Oracle Financials, BMC Service Desk Express, BMC User Action Request System, Lotus Notes 8.5, Active Directory, Service Now, ShipNet

WORK EXPERIENCE:

Confidential, Falls Church, VA

Logistics Surge Support

Responsibilities:

Image Windows OS using Symantec ghost and Lifetouch Installation IE: Win XP, Win Vista, Win 7
Configure new laptops and desktops for new hires and users.
Keep track of Inventory
Replaced Hard Drives, Memory, CD-ROM Drives, Processor Chips, and System Boards.
Performed Successful Data Transfers from one computer to another computer.
Used Service Now ticketing system to keep track of new hire installations and break fix tickets to fill equipment orders with.

Confidential, Washington, DC

Tier 3 Desk side Support

Responsibilities:

Front line support for over 3000 users in an executive Windows environment.
Perform Successful Data Transfers from one computer to another computer.
Configure new laptops and desktops for new hires and users.
Keep track of Inventory
Troubleshoot various software and Hardware issues with computers
Image Windows OS using Symantec ghost IE: Win XP, Win Vista, Win 7
Connect Desk phones to a PBX phone and VIOP system
Troubleshoot and install toner and various maintenance kits in Xerox or Hp printer.
Used Lotus Notes and BMC Remedy as an ticketing system to keep track of PC Issues
Use Active Directory to setup user names, passwords, E-mail Accounts, and put users on the domain

Confidential, Silver Spring, MD

IT Field Technician

Responsibilities:

Troubleshooted various software and Hardware issues with Mac Mini’s, Mac book Pro’s desktops and laptops.
Replaced Hard Drives, Memory, CD-ROM Drives, Processor Chips, and System Boards.
Diagnosed and resolved OS problems with Win XP, Vista, 7, and 8
Performed Successful Data Transfers from one computer to another computer.
Racked and Stacked Servers, Routers, and Switches in Comm closets.
Troubleshooted the configuration and setups of routers and switches with the use of putty software
Installed Windows Mobile, blackberries, and I Phone software to PC’s as requested.
Scheduled sessions to teach users how to use their devices.
Troubleshooted and performed repairs of Dell and IBM desktops and laptops.
Worked on various projects concerning dual monitors, web cams and piloted other new technologies to be implemented.

Confidential, Washington, DC

Help desk PC Analyst

Responsibilities:

Front line support for over 800 users in a Windows environment.
Performed Successful Data Transfers from one computer to another computer.
Configured and troubleshooted mobile phones- Android, I Phone and others
Kept track of Inventory
Troubleshooted Various software and Hardware issues with computers
Imaged and Migrated various Windows OS IE: Win XP, Win Vista, Win 7
Created Images using Symantec ghost

Confidential, Riverdale, MD

IT Field Manager

Responsibilities:

Troubleshooted Various software and Hardware issues with Mac Mini’s, Mac book Pro’s desktops and laptops.
Replaced Hard Drives, Memory, CD-ROM Drives, Processor Chips, and System Boards.
Diagnosed and resolved OS problems with Win XP, Vista, 7, and 8
Performed Successful Data Transfers from one computer to another computer.
Racked and Stacked Servers, Routers, and Switches in Comm closets.
Troubleshooted the configuration and setups of routers and switches with the use of putty software
Installed Windows Mobile, blackberries, and I Phone software to PC’s as requested.
Scheduled sessions to teach users how to use their devices.
Troubleshooted and performed repairs of Dell and IBM desktops and laptops.
Worked on various projects concerning dual monitors, web cams and piloted other new technologies to be implemented.

Confidential, Washington, DC

IT Field Technician

Responsibilities:

Frontline support for over 200 users in a Google environment.
Performed A/V conference room set-ups (projector, WebEx, Skype, and Tight VNC)
Came up with solutions and making documentation
Configured and troubleshooted mobile phones-Android IPhone and others
Troubleshooted Hp, Ricoh, Konica Minolta and Canon printer issues
Kept track of Inventory
Connected Desk phones to a PBX phone and VIOP system
Troubleshooted Various software and Hardware issues with mobile computers
Installed and Migrated various Windows OS IE: Win XP, Win Vista, Win 7

Confidential, Woodbridge, VA

IT Phone Deployment Technician

Responsibilities:

Performed A/V conference room set-ups (projector, WebEx, Skype, and OoVoO)
Configured and troubleshooted VNC
Kept track of Inventory
Connected Desk phones to a PBX phone and VIOP system

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Logistics Surge Support Resume

Falls Church, VA

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