SUMMARY:

• Expertise in Confidential App Support and operations activities, Security and Audit issues.
• Expertise in Vendor management, DR site management, Third party Application access Control, Inventory management, QA Environment management and Business Analysis.
• Worked extensively on projects involving OS migration, Desktop integration, Office product upgrade, Cyber Security, disaster recovery and protection.
• Worked in 24/7 critical support Windows - based environments.

TECHNICAL SKILLS:

Platforms: Windows 2008 and 2003 Server, Windows 2008, 2007, XP, 2000 Professional, NT 4.0 (server and Workstation), Windows 3.X, 95, 98, DOS, Novell 5.1, ZENworks 2.0, UNIX (Solaris, & BSDi), Linux Red hat 6.1, Macintosh OS 8.6,8.5.

Market Data Apps: Bloomberg, Reuters, ION, ARTS, ANVIL, ULLINK, THETYS, GLOSS, MAXIMIZER, Algo, Risk Matrix, Intex Desktop, Trade web, Baseline, Factset, FCI, Portia, Pages, AMPS, Charles River, Latent Zero, Lann Amo, Lanna Lipper, EZCastel etc.

Tools: Citrix Meta Frame web server, VNC, LANDESK, RDP, FAX2MAIL, Scan to Email, MS OFFICE, IIS, FTP, Mail, Ping, WinMSD, Telnet, DNS, DHCP, Send Mail and Support Wizard Trouble Ticket E-Mail System, Netscape, Confidential Utilities, MS Explorer, Lotus Notes, ACT, Lacert

Hardware: Confidential CPU s, Confidential CPU s and Printers, Confidential, Confidential, Cable boxes for video feeds to Trading desk, IPC Turret phone, Cisco and Nortel IP phones, All kind of Confidential Hardware including PC s, Laptops, Printers, Xerox Brother, and Lanier Printers and Copiers, Blackberries, PDA S

PROFESSIONAL EXPERIENCE:

Senior IT Consultant

Confidential

Responsibilities:

• Working with a global team representing AMERICS region for all Application Identity / access and any technical application issues. Responsibilities included but not limited to ACL review for the new hire / exit and transferred users with the third party and internal system owners. Auditing quarterly to verify exit / Transfers and new hires are process as per the guideline.
• Responsible for writing and updating procedures to be follow by HR and Helpdesk for all account / group and role based provisioning.
• Generate reports for the managements and flag any audit issues that need immediate attention.
• Implemented SOD with Role based access controls using sailpoint IQ software.
• Knowledge of PKI, SSO protocols such as SAML, Kerberos
• Provide support and troubleshooting for QA testers, so as to ensure that functional and regression testing completes on time.
• Work with QA managers to guarantee releases are approved in QA and tested before release to production.
• Perform BladeLogic, SQL, Control-M, script and configuration deployments as well as run applications checkouts for PrimeSwap, Index Manager, D1 and IPT in QA and UAT environments.
• Batch job monitoring, on Control M GUI and ensure batch/system issues and user queries are resolved in a timely fashion, Using JIRA to track all Deployment requests.

Confidential

Support Lead

Responsibilities:

• Managing a team of seven techs responsible for Confidential, Network and Voice support.
• Supporting EQ and FI Trading floor; responsible for desktops, Market data apps and voice.
• Supporting IPC Turret phones, nice recording, Cisco IP Phones, Blackberries IOS and Android devices.
• Used desktop management tools like SCCM to build machines deploy new software and updates, Security patches, Asset management, Inventory management and Health checks.
• Maintained Vendor relations, Including Contract negotiations.
• Experience writing VBScripts to map network drives and printers create AD and Exchange accounts.
• Migrated users from Win XP to Win 7, Office 2010 to Office 2013.
• Extensive IOS device support experience. Including Mac Books iPAD’s and iPhone’s.
• Building upgrading and maintaining Bloomberg and Reuters terminals. Assisting traders with B-Units etc.
• Responsible for approving, monitoring and maintaining the IT Service Request system.
• Maintaining and monitoring Ticketing system creating site operations report for management.
• Managed security infrastructure technologies such as Incident Response, Malware Analysis, Log/Event Monitoring and Correlation, Risk Assessment, Vulnerability Management, Application Security, Access Control, Identity Management, and Penetration Testing.
• Provided Executive support including CEO, Managing directors etc. Also supported home office setup.
• Ensured contingency sites and business groups are in a constant state of readiness to recover applications and resume business in accordance with the SLA’s.
• Support all activities necessary to enable the business to respond to a business interruption.
• Integrate continuity program with corporate initiatives; interact with vendors and auditors.
• Liaise and collaborate with the infrastructure and application development groups as well as business continuity manager and business groups in identifying the business operations, processes, and technologies required in building and maintaining optimal recovery plans.

Confidential

Lead Application Support Engineer

Responsibilities:

• Provided second and third level support to EQ and fixed income traders and Sales.
• Provided support to all users including CEO, Portfolio Managers, traders, Middle and back office.
• Worked in early morning shift, was responsible to run extensive morning checks to make sure all critical over night jobs completed successfully also ran health checks on critical systems.
• Provided support for applications including but not limited to Bloomberg, Reuters, ION, ARTS, ANVIL, ULLINK, THETYS, GLOSS, MAXIMIZER, Algo, Risk Matrix, Intex Desktop, Trade web, Tidal, Coda, StorQM, ADP, BONY and BPS etc.
• Windows 2003 server administration Active directory and Exchange 2003 Administration also was responsible for maintaining the data center.
• Used VMWorkstation and ThinApp 4.0.2.3 to build virtual machines and install and test thin applications.
• Provided support for IPC Turret phones, created DCM Hoot lines, ordered new direct lines, Managed the NICE box for voice recording, Managed Cisco and Nortel IP phones, created new user accounts/unlocked voice mail accounts on Cisco IP Call Manager created media feeds for TV screens on trading floors etc.
• Administered RSA Secure ID Tokens, Fax2Mail, Citrix and Scan to email accounts.
• Installed configured and managed Cognos B1 8.3 application for Prod, UAT, DEV and BCP environments.
• Worked with venders directly to purchase upgrade or maintain any equipment.

Confidential

Project Coordinator Consultant

Responsibilities:

• Worked on SMA, GARS, GCM and SMA Volume Request Lotus Notes databases.
• Created site codes and sub site codes and submitted Org Roles for CHF Branches.
• Submitted applications through CAN requests to get them deployed at the needed location and assigned users.
• Created GARS requests to get users the Atlas and AD admin rights.
• Worked on huge spreadsheets to manage the projects on a timely manner.
• Acted as Lead Tech for XP deployments.
• Migrated Desktops from Win2K, Win NT and to Win XP.
• Troubleshooted network issues related to DNS, DHCP etc.
• Worked closely with the management to meet the project deadlines.
• Migrated more than 10,000 users in REBS and Procurement Departments.
• Coordinated between the technical Deployment team and the business unit.
• Schedule weekly meetings to discuss the status of the project and any issues.
• Used SQL Database to get the automated surveys.

Confidential

End User / Deployment Consultant

Responsibilities:

• Directed transition of 5000+ desktops from Dos and Win 95, 98 to WIN2K and Windows XP.
• Windows infrastructure improvements, including: migration from WinNT domains to Win2K Active Directory, from Exchange 5.5 to 2000, from Win98 to Win2K on all end-user desktops.
• Used Confidential Ghost to backup each computer to an external USB hard disk and then used Ghost again to place the image on the machine
• Created Proposal and Build Sheets for clients to negotiate the desktop environment.
• Created Templates for hardware and Software assessment.
• Worked out with clients and management for any upgrades of software or hardware the client may need for windows 2000/xp deployment.
• Created test machines for clients to do individual and integrated testing for all the software for that particular group.
• Troubleshooted any upcoming software Problems by using own skills or through close contact with the support person for that group.
• Packaged Software developed by in-house and outside vendors using Wise and MSI and installed those using SMS.
• Finalized the Deployment date with the ok report of testing team.
• Provided the first day on spot support for any upcoming issues.