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Desktop Support Technician Resume

Mesa, AZ

Objective

Desktop Support Technician

Summary

I have 14+ years of both hands on and remote support experience dealing with both networked or standalone systems. My most recent experience is with rebuilding of servers and computers back to specs.

Work experience

10/2012-10/2012 Confidential, Scottsdale, AZ
Desktop Support Technician

  • Assisted in replacement and upgrade of local BMO Harris Bank computer system. Tested system per designated procedures. Assisted bank reps in migrating/logging into new system.

08/2012-08/2012 Confidential, Tempe, AZ
Desktop Support Technician

  • Assisting in completing Active Directory Network move at several High Schools within the Tempe Union High School District. Imaged systems, joined systems and accounts to new Active Directory Network. Migrated printers from old VLAN to new ADN. Resolve Group Policy issues within Active Directory.

11/2011-06/2012 Confidential, Chandler, AZ
Depot Repair Technician

  • Troubleshoot, repair and recondition customers computers and servers to Avnet standards using Avnet Build Information and common hardware troubleshooting techniques. Configured OS level information within Linux and Windows Server 2008 and 2003.

11/2008-9/2011 Confidential, Mesa, AZ
Confidential, Tier 2 Support

  • Complete suppor t for ALL AT & T U-Verse products incuding but not limited to VoIP, Internet Connectivity & IPTV setup and configuration.

03/2007-11/2008 EConfidential, Phoenix, AZ
Dell XPS Level 2 Support

Complete OEM support for all Dell XPS Laptops and Desktops including all OEM Windows issues, hardware issues and Dell OEM software issues. Warranty replacement and installation assistance for hardware and Operating System. Advanced troubleshooting of software conflicts relating from or to Dell installed OS and software. Dell XPS DCSE.

05/2005-02/2007 Confidential, Phoenix, AZ
DSL Support Technician Level 2

Advanced setups/configurations for the 2 Wire Residential Gateways. Detailed troubleshooting of wireless communications including but not limited to configuration and modification of wireless adapters and associated wireless clients. Advanced DSL Line detection analysis related to DSL synch and bandwidth issues.

08/2004-04/2005 Confidential, Phoenix, AZ
DSL Support Technician Level 1

  • Basic setup support of SBC Home Networking customers using the 2Wire Home or Office Portals. Setup of wireless connections, gaming systems and HPNA connections. DSL circuit testing using SBC testing tools. Email and Webpage configurations.

06/2003-08/2004 Confidential, Tempe, AZ
RCN Dial-Up Internet Technical Support

  • Setup of dial-up connections in all Windows Operating Systems and all Mac Operating Systems. Setup of email clients including Outlook and Outlook Express. Connection Troubleshooting and diagnostics of connection issues using all available tools including dig, tracert, ping and nslookup.
  • Advanced technical resources for level 1 technician. Expert knowledge of ICOMS.

02/2003-06/2003 Confidential, Phoenix, AZ
Cable Internet Technical Support 1

  • First contact support for Cable Internet subscribers assisting them with setup, registration and connection issues. Troubleshooting email issues and diagnosing server related issues.

11/2000-01/2003 Confidential, Phoenix, AZ
ADP Level 1 Technical Suppor
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  • Remote desktop and administrative control of ADP Sales Dept laptops. System setups, repairs and account creations via remote client installs including XP Remote Desktop, PCAnywhere and Direct VPN Connection.

03/1998-10/2000 Confidential, Tempe, AZ
UPS Technical Support 1 & 2

  • Level 1 support from 03/1998 - 11/1999. Did software configurations, remote connectivity tests, db setups and systems troubleshooting including printers (thermal and dot matrix), bar code scanners and scales.
  • Level 2 support from 12/1999 - 10/2000. Was responsible for advance configuration and troubleshooting of hardware issues relating to communications and printing. Did data base imports using Microsoft Access. Was responsible for repairs of SQL database using SQL Talk.

Confidential,

Computer Sciences

  • Basic computer skills with Operating Systems, hardware systems and networking. Minored in Accounting and Bookkeeping

Accreditations

Comptia A+ Certifications

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