Desktop Support Engineer Resume

SUMMARY:

Experienced professional Skilled Desktop Support Engineer with nine years of experience in providing comprehensive technical support to end - users in financial, customer service, and professional recruitment industries.
Successful in installing, upgrading, and configuring innovative applications on Windows operating systems and providing technical support to optimize workflows and minimize business interruptions.
Seeking to utilize expertise in information technology and desktop support to take next career step with a highly respected financial firm.

CORE PROFESSIONAL STRENGTH:

TECHNICAL SKILLS:

Networking knowledge: DHCP, DNS, Ethernet, FTP, Wireless (802.11), TCP, IPv6, WINS and IPv4

Hardware knowledge: Ability to diagnose and Fix any kind of Laptop, PC Desktop and Printer problems

Editing Tools knowledge: Res-Edit, Adobe Premiere and Non Linear Editing-Show Biz

Design Software knowledge: Flash MX, HTML, MS Visio 2007, Adobe Photoshop CS2 and MS FrontPage

Operating system knowledge: UNIX, Windows 2000/XP, Linux, 2003 Server (A.D.Services) and Vista

Database/Middleware knowledge: MS SQL Server 2000, IBM Web Sphere Application Server v6.1/6.0 and Weblogic 5.0/6.0

PROFESSIONAL EXPERIENCE:

Desktop Support Engineer

Confidential

Responsibilities:

Confidential

Desktop Support engineer, Herndon VA

Responsibilities:

Manage Domain environment for two sites through remote support
Manage shared folder and devices through permission
Mail Clients configuration backup &Troubleshooting (MS Outlook, Outlook Express)
Data Backup of all users,
Local and Network Printer configuration, troubleshooting.
Internet & LAN configuration, troubleshooting
Software troubleshooting update and patch installation
Manage Antivirus
Issue H/W, S/W and accessories to users.
Inventory management.
Data Cards configuration and troubleshooting.

Confidential, Manassas, VA

Sales Account Manager

Responsibilities.

Develop Sales team through training, Strategies planning; mentoring and helping staff members build relationships with existing Clients.
Drive efforts to maintain high levels of revenue growth by pushing up sells and promoting new products, and selling new services to existing Customers.
Work with executive team to create new Strategic Sales plans, process improvements, improved logistics, new projects and innovative tactics.
Respond to Requests for proposal and develop proposals documents, Charts and sales team presentations.
Create Sales team’s goals, objects and Quotas for each territory and product line.
Audit Sales meetings to ensure Sales representatives deliver exceptional Customer Services and meet client’s needs.
Compile call lists by contacting prospects, identifying needs and establishing a new relationship.
Oversee all compliance issues to ensure all staff members comply with policies, procedures and ethical guidelines.
Motivate new staff members and encourage efforts through the sales lifecycle, with focus on staff performance and retention.
Research and identify competitor products, services and promotions and sales Strategies.