- Excellent telephone communication skills.
- Friendly, courteous and articulate.
- Enjoy communicating with people.
- Familiar with computer database and word processing.
- Willing to learn, take pride in doing a good job.
- Performed in various clerical jobs general office duties including filing, Xeroxing, data entry, and answering telephones.
- Performed duties logging computer equipment into software using various word processing and database software.
- Multiple projects performed while frequently handling pressures of Help Desk and Call Center customers, in addition to meeting deadlines and providing courteous and accurate information.
- Reconcile plan changes and verify cost and billing information with Verizon Wireless customer while entering information in computer.
- Performed standing/walking long periods on feet carrying and distributing mail for United States Postal Service. Currently performing extended seating in Verizon Wireless Call Center.
TECHNICAL SKILLS: Software Applications Microsoft Word, PowerPoint, Excel, Access, Remedy Helpdesk, ACSS, EPro, InfoManager
2010-Present Confidential, Detroit, MI
2009-2010 Customer Service Confidential,Farmington, MI
2005-2008 Confidential, Detroit, MI
2004-2005 Confidential,Farmington, MI
2000-2004 Help Desk Analyst Confidential,Detroit, MI
1997-2000 Confidential, Farmington Hills, MI
1994-1997 Confidential,Southfield, MI