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Help Desk Analyst Resume

Detroit, MI

SUMMARY

  • Excellent telephone communication skills.
  • Friendly, courteous and articulate.
  • Enjoy communicating with people.
  • Familiar with computer database and word processing.
  • Willing to learn, take pride in doing a good job.
RELEVANT EXPERIENCE

Officer

  • Performed in various clerical jobs general office duties including filing, Xeroxing, data entry, and answering telephones.
  • Performed duties logging computer equipment into software using various word processing and database software.
  • Multiple projects performed while frequently handling pressures of Help Desk and Call Center customers, in addition to meeting deadlines and providing courteous and accurate information.
  • Reconcile plan changes and verify cost and billing information with Verizon Wireless customer while entering information in computer.
  • Performed standing/walking long periods on feet carrying and distributing mail for United States Postal Service. Currently performing extended seating in Verizon Wireless Call Center.

TECHNICAL SKILLS: Software Applications Microsoft Word, PowerPoint, Excel, Access, Remedy Helpdesk, ACSS, EPro, InfoManager

WORK EXPERIENCE

2010-Present Confidential, Detroit, MI
2009-2010 Customer Service Confidential,Farmington, MI
2005-2008 Confidential, Detroit, MI
2004-2005 Confidential,Farmington, MI
2000-2004 Help Desk Analyst Confidential,Detroit, MI
1997-2000 Confidential, Farmington Hills, MI
1994-1997 Confidential,Southfield, MI

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