TECHNICAL SKILLS:

Operating Systems: Windows 7,8,10 Windows Server, 2008R2, 2003, Confidential OS X Linux (FreeBSD, Fedora, Ubuntu, CentOS, RedHat).

Applications / Tools: Microsoft Office 365, 2010, 2007, Microsoft Exchange Server 2003, 2007, 2010, HP and Dell Servers, Laptops & Workstation, Cabling, KVM switch, Confidential Broadcasting Hardware, Videoconferencing Polycom/Tandberg A/V software and hardware, AS400, P.O.S, Acronis, Symantec NetBackup, Ghost, Siebel CRM On Demand, iVISTA6, Confidential, Citrix 4.5 Presentation Server, and Construction Management software, Quadramed (Computerized Patient Record), Unity (Revenue Cycle Financial Solution), WatchChild (Perinatal Clinical Charting and Surveillance),Web - based apps (Webterm, Tempsys "temperature tracking", Canopy).

Networking / Hardware: Active Directory Remote Server, Raid Configuration, LAN/WAN Servers, DNS, WINS, DHCP, TCP/IP, VPNs, FTP SMTP, POP3, OWA, RPC/HTTPS, SonicWall Firewall, Switches, Hubs, NAS Server, Print Server, Application Server, Cisco Routers, Operating System Deployment (OSD) with SCCM 2012, Blackberry user support.

PROFESSIONAL EXPERIENCE:

Confidential, Englewood, NJ

System Analyst / Desktop Support

Responsibilities:

• Install, upgrading providing, level 3 support, resolving and troubleshoot Enterprise Hardware and Applications and Laptop Hosted on Windows 7, 10 2003, 2008 R2 Server.
• Resolve issues related to application usability and connectivity provided user workstation security investigation for prevention
• Provided Desktop support for 3,000 Executive and End user issues using Confidential Remedy Action Request System.
• Configure and troubleshoot end user systems supporting Skype for Business Remote Desktop sharing.
• Troubleshoot MS Office 2013 and Outlook issues.
• Log all Tickets in timely manner into the People Soft application.
• Coordinates the purchase and installation for Confidential hardware and software applications.
• Develops standards image using LANDesk for Confidential deployments WOW, Tablets, Whiteboard, mobile workstations, Offsite Confidential for Executives user, all end users, IT personnel.
• Manage the procurement, deployment and support of all desktops, laptops, iPads, iPhones and end-user devices troubleshooting issues providing Tier 3 Desktop support.
• Maintains inventory of hardware and spare components.
• Works with end users to configure support and educate them in the use of personal computers and software.
• Works with anti-virus programs, memory management and other Diagnostics utilities to optimize Confidential performance.
• Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system.
• Works with IT personnel and end users to resolve issues relating to various institutional applications.
• Connect users to networks and train on facilities and applications.
• Providing support for Executive and End Users A/V support for all schedule projects setting up lighting, mic’s, camera’s, Video conferencing.
• Staging setup for concerts, projects, IT training annual meeting, conventions using software skype for business and others Software, maintaining fiber optic and network hardware for connectivity and software for, ensuring the proper functioning of Audio/Visual Hardware and computers connections at meetings and events.

Confidential

Windows 7 Migration Desktop Engineer

Responsibilities:

• Provided desktop support and migrations services at Confidential facilities throughout the five boroughs of New York with an end user base of over 35,000 users.
• Providing Windows 7 Support Pre-migration and Post migration troubleshoot Window 7 and specialized application installment.
• Providing Tech Support using Remedy opening and close ticket resolving Windows 7 issues.
• Windows 7 Migration for hard drive encryption to ensure that the Migration was secure.
• Using Windows PE and Pix Boot to install boot image on HP Desktop and Laptop Computers for Windows 7 Deployment.

Confidential, New York, NY

Desktop Support Analyst Consultant

Responsibilities:

• Implementing and configurator laptop and desktop installing hardware and software from Windows XP to Windows 7 OS for 800 end-users remotely using KVM switch.
• Providing Laptop and Desktop Support for Confidential and Confidential end-user install OS for Windows 98, Windows XP, Windows 7, Confidential OS X and Linux for 10 years.
• Setup and configuring new laptop and workstation for deployment ensuring all applications are accessible for each department.
• Create user rights using Active Directory and Microsoft Exchange granting permission forcing Confidential .
• Installing Hardware and software for Confidential / Confidential reimage and configuring to each department specification.
• Provide Tech Support for hardware and software, laptop and Setup VPN for remote and Wi-Fi for end-user and guest.
• Provides accurate and creative solutions for user problems to ensure user productivity.
• Configuring and upgrading computer peripherals (e.g. scanner, printers, Cisco IP Phone, Confidential and Confidential upgrades).
• Installing specialized software for Confidential workstation, Confidential / Confidential configuring WebPDM and Adobe CS.

Confidential, New York, NY

IT Consultant

Responsibilities:

• Configuring Dell workstation installing OS image creating Ghost image for new workstations testing application using Confidential .
• Provided Tech Support for Confidential 1500 end-users installing and supporting Window 7 and Microsoft office 2010.
• Provided end-users tech support responding to ticking system ensuring that (SLA) meet.
• Configuration blackberries and provisions new accounts for end-users.

Confidential, Little Ferry, NJ

Responsibilities:

• Consultant Confidential on financial decisions ensuring that all sales and profits are achieved for monthly projections.
• Configuring and creative dedicated gaming servers hosting servers using a third party client ensuring that hardware and Software was configure to customer specification meeting orders and deadline 100 %.
• Planning and marketing, merchandise and advertising hardware and services creating Web Server for e-commerce.
• Creating and managing Web Server monitoring e-commerce sales and inventory web site remotely.
• Installing and maintaining registers collecting credit card reader data for posting daily sales and transactions.
• Troubleshoot and re-building workstation, re-install OS and upgrade computers.
• Creating computer backup, restoring client’s data using software scanning hard drive for data recovery services.
• Hardware and Software using high end Audio/Visual hardware designing the construction layout for studio environment.

Confidential, New York, NY

Systems Administrator Consultant

Responsibilities:

• Project leader for the Confidential Migrations project leader for testing applications using Confidential for deploying of Thin and Thick clients for Confidential 's corporate migration.
• Maintain the documentation Confidential Migrations ordering hardware and software for Confidential Corporate end-user Implementing complete Technology Infrastructure.
• Provided Tech Support for Confidential Corporate infrastructure using VirualTech resolving Tech support issues Inbound calls.
• Configuring Dell /HP workstation creating OS image for all workstations testing application using Confidential and MS Virtual Confidential .
• Installing and testing Avaya software ensuring that all software is compatible with workstations testing and deploying Apps for Confidential end-users.
• Provided Tech Support remotely for Confidential Corporate end-users ensuring (SLA) for 5000 end-user.
• Created and deploy Virtual Machine installing Vista OS images on a Citrix Server completing Confidential Migration project on Schedule.
• Implementing Dell and HP workstation with hardware and software applications to for Confidential ’s Confidential Migration.
• Manage USMT component for migration (profiles from legacy environment to new).
• Planning and manage Confidential ’s corporate migration for Confidential Corporate Technology Infrastructure.
• Deploying ( Confidential ) thin for user Confidential Migration, setup clients on Citrix Presentation Server 4.5 for Confidential Corporate Technology Infrastructure.
• Installing Blackberry and scanner, printer, dual display monitors video cards, memory, workstations and Confidential ’s setup for

Confidential, New York, NY

IT Administrator

Responsibilities:

• Provided IT desktop support for Yankee Stadium construction management project successful completing project.
• Install new and rebuild existing servers, configure hardware, peripherals, services, settings, directories, storage, in Accordance with project requirements.
• Maintain Active Directory, Exchange Server 2003, NAS, LAN and WAN and remote Exchange Server.
• Manage the development of the project website and liaison between the developer, the PR firm and clients.
• Maintain and manage the project FTP and website developer Yankee Stadium City Works web site.
• Provide administrative IT related support services to Tishman DMJM Harris project staff.
• Interact with client, attend meeting, identity new scope of work develop relationships.
• Issue username and passwords for document constructing development for Yankee Stadium.
• Maintain accountability of all IT related equipment and software purchasing hardware and software.
• Conduct user training as required for Construction management software and Microsoft application. .
• Provided troubleshooting for all hardware and software solving trouble issues ensure stability to Network infrastructure
• Configure and troubleshooting wireless communication devices Blackberries and Smartphone’s.

Confidential, New York

IT Manager

Responsibilities:

• Reconfigured infrastructure relocating and migrating network installing cabling, security software and hardware providing firewall security using SonicWall, Global VPN Clients for 210 remote users increased network security for 45% to 100% ensured connectivity.
• Creating Help Desk ticketing web portal for end-users International and domestic improving Help Desk Support by 100%
• Research and purchasing innovative, hardware and software effectively reducing IT departmental budget by 82% approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Managed Help Desk Support assigned duties to my staff and organizes their daily job duties, providing
• Providing Help desk support for guest-user and end-users workstation remotely troubleshooting issues using Confidential, Webex, Logmein and Citrix receiving inbound calls solve all Help Desk issues.
• Administers Microsoft Exchange Server combining and merge two Active Directory ensure uninterrupted completing of merger on schedule.
• Reconfigured Active Directory, Exchange Server, NAS server and Application servers meeting the migration, relocated Hardware and installation supporting175 staff member’s successfully meeting deadline by 100%.
• Implementing and install Citrix 4.5 presentation server creating farms, creating and additional new accounts.
• Purchasing hardware Servers, Workstation, Video/Audio Conference hardware Hub, Switch, Cisco routers and SonicWall firewall finalizing all network infrastructure purchases.
• Manages computer operation scheduling, back-ups, storage, and retrieval functions.
• Configure and installed software for wireless devices Blackberries and Smartphone’s Laptop Video conference complete project that Link International and Domestic corporate partners.
• Provided departmental training for staff upper management installing software in all departments for daily operates, maintain computer applications and peripheral equipment.
• Manage and overseeing Help Desk staff delegating and assigns projects to my staff resolving all hardware/software issues, prioritizes and coordinates daily work flow.
• Prepares or reviews help desk, maintenance and malfunction records and reports.
• Performing Hardware and Software maintenance to network infrastructure equipment, output quality and schedule.
• Solves or assists in solving non-routine or complex software, hardware and procedure problems.
• Implementing and development plans and testing and maintenance of disaster recovery using remote backup for 40 locations.
• Works with department managers to develop system solutions consistent with organization objectives.
• Ensures that all software is properly licensed and registered.
• Implementing special projects for departments installing hardware and software for annual meetings/conventions providing Audio-visual software ensuring the proper functioning of audio-visual equipment and computers connections at meetings and Events.

Confidential, Fort Lee, NJ

Linux / Window NT Administrator

Responsibilities:

• Provided support for Confidential Shared Servers, Dedicated Servers, Collocated Servers and Virtual Private Servers.
• Provided Server configuration TCP/ IP Protocol, DNS, WIINS, Static IP, Dedicated IP, installing server, software and Hardware.
• Configuration servers for remote access using Cpanel, plesk, Ssh, VPN, VPS, end user request support remotely.
• Implementing network security and monitoring System Web Portal.
• Provided domain transfer, server imaging and server backup.

Confidential, Morristown, NJ

Information Technology Consultant

Responsibilities:

• Provided supports for 2,000 global field-based professionals and supporting 20 separate business applications.
• Provided Technical Support for Confidential Inbound and Outbound Call Center servicing 34,000 CRM end-users and field-base Sales professionals using Siebel for customer management.
• Provided supports using Microsoft Outlook Exchange configuring and setup new accounts remotely for end-user sales force.
• Provided Tier II Support for Tier I help desk calls center resolving end-user escalation issues.
• Technical support for Clinical Support Services, change passwords, creating and deleting user accounts
• Warranty repair fully supports 12 different laptop models, three Confidential . .
• Troubleshooting online training issues remotely for end-user and salesperson.
• Provided clients (SLAs) true end-to-end service level agreements with Tier II Support across help desk and applications administration functions.
• Troubleshooting end-user and salesperson business applications remotely using Webex.
• Installing E-mail and connectivity software.
• Providing Hardware setup for new Confidential salesperson for Technology roll out.
• Installing application for 50 pharmaceutical companies.
• Troubleshooting end-user application debugging problem software release upgrade end-user applications.
• Provided training for new salesperson installing learning program for major roll out, for all new hires.

Confidential, Newark, NJ

Director of Technology and Training

Responsibilities:

• Restored Network infrastructure creating Domain and Active Directory 5 remote location improving company networking by 100%
• Managed Help Desk Support assigned daily duties to my staff and organizes their daily job duties.
• Provided Help Desk Support for 30 end-users and remotely analyzes help desk activity.
• Build and manage Web sites creating end user database for community programs for Senior citizens and Youth.
• Provided Microsoft Office Suite training and computer application training for CEO and staff members.
• Creating new shares directories, files shares, securing group’s directories, creating new accounts, disabling / deleting old AD accounts, managing network policies.
• Managing employment Job Fairs successfully providing new jobs for 300 applicants with G.E.D. preparation, and training for Essex County (WIB, TANF) programs improving the retention rate to 95%.
• Provided training program for the 21st Century Summer Youth trained student in Web Page Design, Computer Hardware Repairs media streaming and Robotic and 3D Animation training for youth program 92% completed the program.
• Maintain Confidential Network steaming media to 75 Essex County schools in New Jersey, broadcasting and transmitting educational Video content to satellite network.
• Distance Learning, Online video scheduling, and Confidential Classroom Curriculum, Staff Development Integration, Streaming media, voice video.
• Provided training for John F. Kennedy School Special Education program trained 15 students Microsoft Office Suite.
• Provided training for Mayor's Office of Employment & Training program for the city of Newark serving 1200 students, Creating syllabus for Microsoft Office Suite, Confidential hardware/software repairs, Soft Skills and Resume preparation.
• Installing and configuration wiring Registers Nationwide for all Store locations.
• Ensuring that all Help Desk procedures are supported, also coordinating all new store location with hardware and software.
• Company’s Systems Analyst supporting end user, solving Help Disk issues remotely using client servers.
• Manage day-to-day for administrator operations. Assigning policies and procedures for 200 users.
• Microsoft Exchange Server support using NT4.0 / NT 5.0 server assigning policies and procedures for new users accessing.
• AS400 and Workstation using WinFrame /Citrix Server remotely for all Store location 24 hours Technical Support.
• Creating and modifying Point of Sale using AS/400 generating daily Audit Reports, for all employees. Weekly, Monthly Stock Ledgers, Matrix, Gross margin reports created for the company CEO and Buyers every Sunday.
• Help Desk and Technical Support, using Hardware and Software updates for 500 users. Server backup (Ghost) backup.