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Solution Center Specialist Resume

Richmond, VirginiA

SKILL:

  • Extensive experience in servicing customers, both in - person and by telephone. An independent self-starter.
  • 20+ Years Computer Experience.
  • 8 Years Call Center Experience
  • 10 Years Administrative and Office Management Experience
  • Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize and supervise the work of others in the process of being a team player.
  • Team Player and Leader Qualities working very well with in my team and stepping up should there need help or stepping back taking in feedback for what needs to be done.
  • Proven written and oral communication skills, proficient in managing business correspondence
  • Ability to organize personal work priorities, exceptional attention to detail with proven interpersonal skills, demonstrated ability to remain self-motivated at all times
  • Solid knowhow of general office procedures, internet savvy with a proven expertise in using MS Office Applications, strong ability to use standard business software and applications
  • Able to type at least 70 WPM, excellent organization skills, expert in handling office equipment

PROFESSIONAL EXPERIENCE:

Confidential

Solution Center Specialist

Responsibilities:

  • Inspired each and every team member to perform and produce their best, determined the duties and responsibilities of individuals in a team
  • Top Team 3 years in a row, analyzed the individual performance of each team member and motivated them to perform even better.
  • Making fast paced decisions on a case by case basis to fit the customer in resolving all their issues in one call in a timely manner.
  • Sales - Cell phones and Features. Selling the benefits to the customer, not just making the sale.
  • Sharing Best Practices with team mates to not only help improve our team, but myself.
  • Making a balance between all metrics needed to be met in a call center through customer satisfaction, sales quotas, timing of calls, hold times, transfer rates and exceeding in all metrics.
  • Top Performer multiple times and consecutive times.

Confidential, Richmond Virginia

Customer Service Technician III

Responsibilities:

  • Hands on with customers and quickly trouble-shooting and evaluating customer's issue.
  • Program, test and repair customer's wireless equipment.
  • Responsible for opening and closing duties within the service department. Serve as a point-of-contact for questions from associates with in company.
  • Sell accessories and ensure customer is on the right data and calling plan. Was always on or above quota for sales every month.

Confidential, Chester, Virginia

Office Manager

Responsibilities:

  • Helping put together bids and proposals for jobs.
  • Customer Service to potential clients and buyers for jobs.
  • Billing in and out of jobs.
  • Payroll.
  • Filing.
  • Answering phones, delivering information and taking messages.

Confidential, Richmond Virginia

Word Processor

  • Administrative work such as getting reports, proposals, addendum, and faxes ready for clients.

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