SUMMARY:

• Analytical professional with over 10 years of experience (out of career hiatus) re - energized to help companies manage and deliver complex technology solutions that require a high degree of leadership, communication and throughput.
• The combination of my experience in project management, sales and marketing, as well as leadership in a start-up company has awarded me with a set of strong and unique organizational skills, ability to easily multi-task in complex environments; establish and manage business relationships effectively, and discern risk that could negatively impact successful outcomes.
• Exposure to different industries, environments and people has increased my creativity in problem solving and team effectiveness.
• I believe that the most well developed ideas and plans come from teams where individuals feel empowered and appreciated.

WORK EXPERIENCE:

Product Sales Specialist

Confidential

• Educate customer on product and drive inside store sales in goal oriented, competitive commission environment.
• Develop VIP customer business, set personal shopping appointments, support team and store sales goals.

Senior Product Advisor

Confidential

• Sold Cloud Based Payroll & HR Solution to small and medium sized businesses. Managed account through implementation.
• Developed referral network with Accountants, Insurance Agents, and POS vendors.
• Gained extensive knowledge on payroll processing, HR service outsourcing, credit card payment processing and POS.

Senior Project Manager

Confidential

• Managed customer implementations of B2C/ B2B Cloud based e - Commerce (shopping cart) Websites with ERP integration (Microsoft Dynamics) in an agile development environment, as well as legacy customer platform migrations, upgrades and product feature add-ons such as, Single Sign-On, Tax Tables, Inventory Management, Express Check-out.
• Tracked over 30 projects simultaneously in various stages of development. Organized and mediated requirements analysis meetings to ensure clear articulation and resolve misunderstandings related to English/French language barriers. Documented agreements, issues, and action items to track in Sharepoint Project Tracking System and work through to completion.
• Negotiated software release updates and expedites for customer; role demanded intense communication and liaising between customer, development team and sales to meet contract obligations.
• Trained customer on use of e-commerce web CMS, assisted with testing of website features and functionality from site configuration, order placement, real-time data sync verification of credit card transaction processing, as well as data sync to customer ERP inventory and reporting system.

Senior Sales Executive

Confidential

• Developed new client business for custom website design and cloud based (SaaS) content management solution targeted to municipalities, cities, government agencies, schools and a small percentage of SMBs.
• Developed leads, analyzed public RFQs for requirements, developed proposals; conducted product demos and needs assessments via conference call or onsite meetings; managed account from contract through implementation; Initiated hand - off to design team, monitored go-live dates, mediated issues and maintained good customer relationships.
• Increased sales by 15%: generated $500K in gross revenue and 30 new clients.

Startup Company Director

Confidential - Wheeling, IL

• Provided leadership and management in all areas of this technology Start - up Company rolling out a new and unique business intelligence solution for the real-time tracking, visual monitoring and reporting of objects within an area by way of Radio Frequency Identification - RFID (transponder/sensor technology) coupled with Real-Time Location System (RTLS) targeting multi-dimensional end-users in the trade show and exhibition industry.
• Developed business relationships with key industry experts to cultivate opportunities; educate and demonstrate technical capabilities and benefits to prospective clients. Created buzz and brand awareness in target market by networking with referral partners and participating in new tech product competitions; as well as driving marketing communications through direct means such as email campaigns, phone calls, trade show exhibits, prospect meetings.
• Broke entry barriers landing multiple contracts and notable business partners. Managed on-site delivery and implementation of solution including: pre-show planning logistics and communications with local union workforce, customer reporting requirements, software modifications, hardware installation, on-site data capture and equipment monitoring, and post-show wrap up / lessons learned meetings with client.
• Negotiated special prices and agreements with vendors and unions to stay in budget and keep implementations moving forward.
• Managed multiple crisis scenarios with clients and internal staffing issues to stay on mission and deliver on contract expectations.
• Reported directly to investors throughout critical back-to-back implementations during internal management crisis.

Project Manager/Business Analyst

Confidential - Southfield, MI

• Led large scale and highly complex system development and integration projects ( affecting the global billing/call rating business unit) through SDLC planning, monitoring and controls using waterfall methodology. Projects included Mainframe development, application integration, data migration between systems, software upgrades, new product launches, EDI Integrations with customers..
• Facilitated central project communications from kick - off to close; organized daily or weekly status meetings, prepared agendas, documented meeting minutes, delegated and followed up on action items, reported project status to executive management.
• Led cross-functional team meetings between business units and IT management to establish project scope, analyze current state to future state process impacts, system requirements and gap analysis; Facilitated consensus and agreements between business units.
• Prepared and updated Microsoft Project Work Break-Down Schedules; Authored documents and training materials for billing teams on product or process implementations and billing procedures; Implemented change management and communication procedures.
• Managed End-User Test Process to Sign-off. Developed end-user testing scenarios, validated data inputs and outputs; Led test review team meetings; documented test criteria changes; ensured thorough end-to-end testing and validation.
• Monitored and controlled 3rd party vendor work, assessed impacts to schedules and budgets.
• Issue resolution p oint of contact for customer support on carrier customer billing issues and special projects.