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Application Production Support Analyst Lead Resume

Bothell, WA

TECHNICAL SKILLS:

Software Skills: Unix, IBM AIX, Sun Solaris, HP - AUX, Red Hat Linux, Windows, Sybase, Oracle, SQL, LAN/TCP/IP, Citrix,Weblogic Application Server, JavaEE Application Server, Korn Shell, BASH, Perl, Share Point, DOS, TOAD,SQL Manager, MVS, TSO, JES 2, CHILL scripts, FTP, DNS, SSH, Outlook, AD, Clearcase, Excel, Visio,Power Point and AS400, SOAP, Splunk, AppDynamics.

Hardware: PC, Sun servers, Sparcstation, AIX/RS600, HP, Windows Servers, HP Juke Box, 3422 IBM tape drives, 3800, 3900, 4248 printers, Ericsson, Nortel switches, 4mm data tape, mc Juke Box, SAN Data Storage.

PROFESSIONAL EXPERIENCE:

Confidential, Bothell, WA

Application Production Support Analyst Lead

Responsibilities:

  • Support applications for Confidential, workbench, Oracle and batch processing.
  • Provide Level 3 support for day-to-day production issues maintaining documentation to maximizeproduction flow.
  • Test server build against monitor applications to ensure system integrity and functionality for production releases.
  • Implement SLA’s for priority 1 and 2 issues and use KPI’s to evaluate the success of reaching the target goals and overall performance.
  • Monitor Unix and run batch job in production and ensure all scripts complete on a timely basis.
  • Che ck Monitored processors and correct any failures or errors and correct or escalate issue to the necessary admin teams.
  • Supported users to ensure all applications are visible and functionality are intact.
  • Monitor alerts to optimize stability and reliability of system performance.
  • Troubleshoot Unix and SQL application issues for all Confidential Point- of- Sale applications to maximize and optimize production issues on a timely basis.
  • SCP files from directories for processing and ensure all files are valid and executable.
  • On call to ensure production stability and trouble issues, pilot root cause and resolutions.
  • Monitor alerts to optimize stability and reliability of system performance.
  • Monitor Autosys for batch processing and address any failures.
  • Engage in release management pilot for weekends and daily procedures.
  • Monitor App Dynamic for GC, CPU, etc usage and troubleshoot time of load increase and response time issues.
  • Retrieve requested Splunk logs for DEV and query errors in order to locate server logs for further investigation.
  • Write Unix scripts to delivery reports on a weekly scheduled run.
  • Monitor all Silos and recycle servers or JVM if necessary to correct production issues.
  • User ITIL to process procedure and in order to deliver and maintain suitable measure of improvement.
Confidential, Alpharetta, GA

Application Production Support Analyst

Responsibilities:

  • Support applications for Confidential, workbench, Oracle and Jboss processors.
  • Provide Level 3 support for day-to-day production issues maintaining documentation to maximizeproduction flow.
  • Monitor Unix and run batch job in production and ensure all scripts complete on a timely basis.
  • Certify JVM to ensure system integrity and functionality for production releases.
  • Monitor Unix and run batch job in production and ensure all scripts complete on a timely basis.
  • Check Unix (Linux) systems to ensure validation and increase proficiency and reliability.
  • Monitor alerts to optimize stability and reliability of system performance.
  • Create various test cases and test scripts for testing URL to validate and ensure correct system events.
  • Modify and create run book to ensure appropriate data validation.
  • Lead incident management processes and escalate issues as appropriate to correct issues and defects on a timely basis and calculate system impact.
  • Perform Functional, Integration, System, User Acceptance, Regression, and GUI testing to ensure smooth deployment into production.
  • Troubleshoot Unix and SQL application issues for all applications to maximize and optimize production issues on a timely basis.
  • Monitor processors and correct any failures or errors and correct or escalate issue to the necessary admin teams.
  • SCP Unix files from directories for processing and ensure all files are valid and executable.
  • Engage in release management pilot for weekends and daily procedures.
  • Using Maximo to create ticket for incidents, requests and changes for deployment and resolutions.
  • Writing Perl and Python scripts to delivery reports on a weekly scheduled run.
  • Retrieve requested Splunk logs for DEV and query errors in order to locate server logs for further investigation.
Confidential, Atlanta, GA

Application System Support Analyst

Responsibilities:

  • Supported over 20 applications for Confidential, workbench, Oracle and Jboss processors.
  • Provided Level 3 support for day-to-day production issues maintaining documentation to maximize Production flow.
  • Modified and created documents to ensure appropriate data validation.
  • Tested applications to ensure smooth transition of new changes and high visibility to all customers.
  • Monitored Unix and run batch job in production and ensure all scripts complete on a timely basis.
  • Monitor Autosys for batch processing and address any failures.
  • Troubleshoot Unix and SQL application issues for all applications to maximize and optimize production issues on a timely basis.
  • Troubleshoot issues and minimize cause and effects in order to optimize and prevent down time to application.
  • User ITIL to process procedure and in order to deliver and maintain suitable measure of improvement.
  • Monitored processors and correct any failures or errors and correct or escalate issue to the necessary admin teams.
  • Supported users worldwide to ensure all applications are visible and functionality are intact.
  • SCP Unix files from directories for processing and ensure all files are valid and executable.
  • Ensured adequate support for all applications and coordinates with the appropriate teams to maximize production.
  • On call to ensure production stability and trouble issues, pilot root cause and resolutions.
  • Lead incident management processes and escalate issues as appropriate to correct issues and defects on a timely basis.
  • Worked on multiple implementations at any given time to ensure quality support.
  • Code diving Unix, Cobol and Java scripts to trouble shoot issues affecting applications.
  • Monitoring CA autosys to ensure bash job run on a timely schedule and troubleshoot any failures.
  • Worked with mortgage application ARMS to data updates and ingestion and resolved problems.
Confidential, GA

Application System Support Analyst

Responsibilities:

  • Supported all aspects of various applications such as Oversight application, workbench, Oracle and Jboss processors.
  • Provided Level 2 and 3 support for day-to-day production issues maintaining documentation to maximize production flow.
  • Modified documents to ensure appropriate data validation.
  • Configured and Monitored system to optimize stability and reliability.
  • Ran backups and recover files on Unix/Solaris/Linux in order to validate and repair errors for smooth operation of data.
  • Setup crontabs for backup and production scripts to minimize manual production cycle and optimize cycle completion on a timely basis.
  • Troubleshoot issues and minimize cause and effects in order to optimize and prevent down time to application.
  • Monitored processors and correct any failures or errors and correct or escalate issue to engineers.
  • Supported users worldwide to ensure all applications are visible and functionalities are intact.
  • FTP Unix files from directories for processing and ensure all files are valid and executable.
  • Ensured adequate support for all applications and coordinates with the appropriate teams to maximize production.
Confidential, Alpharetta, GA

Application System Support Analyst

Responsibilities:

  • Supported all aspects of various applications such as Optical Web, Optical Client, PDTS, Catalyst, SRS and clarify applications.
  • Provided Level 2 and 3 support for day-to-day production issues maintaining documentation in the appropriate tracking systems while adhering to prescribed escalation & change control procedures to maximize production flow.
  • Modified shell scripts and Database tables to ensure appropriate data validation.
  • Pilot upgrades for all market group managers to ensure date software reliability.
  • Liaison for all market group managers and users to support all issues and defects to ensure smooth operation and increase support productivity.
  • Tested applications before deploying to markets and ensure smooth transition of new changes and high visibility to all markets
  • Configured and Monitored Web logic and Introscope performance system to optimize stability and reliability.
  • Monitored Unix and run batch job in production and ensure all scripts complete on a timely basis.
  • Implemented training course for new recruits to ensure support procedures are in place to minimize errors and maximize smooth operation on a timely basis.
  • Troubleshoot all web servers with issues and minimize cause and effects in order to optimize and prevent down time to application.
  • Monitored the provisioning switches, such as Ericson and Lucent and correct any failures due to switch activities.
  • Edited VBScripts and navigate and maintain Share Point in order to maximize usage and visibility.
  • Supported 70,000-100,000 users worldwide to ensure all applications are visible and functionalities are intact.
  • Checked network and Unix systems. LAN/TCP/IP, Ethernet to ensure validation and increase proficiency and reliability.
  • FTP Unix files from staging directories for deployment and processing and ensure all files are valid and executable.
  • Established plans for supporting super-user groups to ensure better support issues.
  • Established direction for standardization of documentation and the integration of applicable standards and practices.
  • User ITIL to process procedure and in order to deliver and maintain suitable measure of improvement.
  • Ensured that maintenance releases are properly tested and quality assured prior to production.
  • Ensured adequate support for all applications and coordinates with the appropriate teams to maximize production.
  • Ensured adequate documentation is provided to support training of applications in order to provide correct steps and procedures.
  • Interfaced with vendors on maintenance release information gathering and planning to ensure proper objective and plan procedures.
  • Completed assigned tasks as per defined project scope, timelines, and budgets for implementations.
  • Worked on multiple implementations at any given time to ensure quality support.
  • Lead coordination of the transition from implementation to production and application support in order to maximize smooth operation of changes.
  • Ensured new installations will integrate with the current application and data technical environment.
  • Developed requirements specifications according to standard templates to ensure proper procedures.
  • Provided input to application developers on business criteria that guides solution design decisions.
  • Maintained and created Activate Direct to ensure correct file flow and validity of data.

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