Supervisor Pharmacy Technician Resume Butner, NC - Hire IT People

SUMMARY:

I have received an associate’s degree in Networking Technology.
I have a strong knowledge of computer technology, real world experience and as a technical lead in my current medical career. I have experience understanding detailed technical documentation as well as handling customer support issues as a helpdesk specialist.
I have experience with Windows 2000, XP, Vista, 7 and 8, Linux, Unix and Mac OS. Also can support Microsoft Windows Operating Systems, Microsoft Office, MS Outlook E - mail client, various Internet browsers, variety of hardware and networking.
I have received several certifications listed below in my educational information.
Can work independently or in a team environment.

PROFESSIONAL EXPERIENCE:

Confidential,Butner, NC

Supervisor Pharmacy Technician

Responsibilities:

Supervisor for all Pharmacy Technicians (Scheduling, training, performance evaluation)
Performed troubleshooting, installation of related software and hardware to the Pharmacy computers and automation system.
Super user of Omnicell (Computerized Drug dispensing), Trainer and Tech support for end users.
Super user of ATP (TCG) (Computerized Drug dispensing), maintenance and support.
Enter medication orders/prescriptions into the pharmacy computer system.
Check Script and Sig for correctness, fill, and present product for final inspection.
Fill physician orders/prescriptions, medication carts, or stock requisitions.
Maintain logs, records and other required documentation. File documentation in the appropriate location.

Confidential, Raleigh, NC

Alphanumeric Systems/Service Desk Specialist

Responsibilities:

Install, upgrade, and configure workstations.
Set up and configures Windows systems (desktop), peripherals, PC Deskside support, and accounts assigning security level.
Strong customer service skills.
Temporary support for new EPIC rollout at UNC Hospitals.
Enter work orders into IT Service Management ticket system, the use of HEAT software system to document, assign, and manage those issues presented to Client Solutions by its clients for tracking service tickets.
Respond and assist user accounts with technical issues Windows 7, Windows 10, and OSX operating systems as well as the following software: Microsoft Office 2010/2013/2016, Internet Explorer, Google Chrome, and Mozilla Firefox.
Responding to telephone and email requests for support, including problem analysis, initial resolution and/or escalation. Served as a liaison between users and the technology department to resolve issues
Diagnose and resolve requests utilizing remote tools.
Assists in troubleshooting of software, hardware, and printing problems.
Supporting PC hardware and software, hands on and remote support.
Supports and maintains user account information including rights, security and system groups.
Installs/upgrades/preventative maintenance as needed

Confidential,NC

Smart Source/PC Technician/Contract-as needed/PT

Responsibilities:

Installs/upgrades/preventative maintenance as needed for temporary positions
Temporary support for refresh projects
Temporary support for PC hardware and software, hands on and remote support projects
Temporary supports and maintains user account information for projects.