Senior Service Desk Analyst Resume Lansing, MI - Hire IT People

SUMMARY:

IT professional with 5 years of help desk/technical support experience
Strong experience working in Microsoft Windows environments XP, 7, and 10
End user support includes remote access, hands on technical repair, and phone support
Held to highest degree of accountability from working in a professional setting and troubleshooting company equipment
Excellent at creating technical documentation as well as effective communication skills
Experience working in a Server 2012 as well as 2016 environment as an admin
Knowledge and use of MDT and SCCM
Application Packaging with SCCM and PDQ

TECHNICAL SKILLS:

EXPERIENCE:

Confidential

Senior Service Desk Analyst, Lansing, MI

Responsibilities:

Windows 7/10 Image Engineer using MDT/SCCM
Confidential View Admin including recomposing floating desktops/maintaining persistent desktops
Active Directory management
Application Packaging using SCCM and PDQ
WebEx Admin
Microsoft Dynamics Admin
Office 365 Admin
Follow Me Print Admin

Confidential

Helpdesk Technician II, Owosso, MI

Responsibilities:

Level 1 & 2 Desktop/Hardware support for the Hospital as well as all associated clinics in a Windows 7 environment
Mobile Phone/Tablet Lead
AirWatch MDM Administrator with Apple and Android devices
Google G Suite Admin for Android Devices
Citrix Console Admin
VDI Confidential Horizon support
Active Directory Management
Exchange Console Admin
Creating EMR accounts for each new Student
Meditech EMR support
Allscripts A4 Clinical EHR Support
Admin of Windows Server 2008 server’s AirWatch MDM as well as Caterease
Audio Video setups for all Hospital presentations
On call tech 24/7 two weeks per month