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Senior Service Desk Analyst Resume

Lansing, MI


  • IT professional with 5 years of help desk/technical support experience
  • Strong experience working in Microsoft Windows environments XP, 7, and 10
  • End user support includes remote access, hands on technical repair, and phone support
  • Held to highest degree of accountability from working in a professional setting and troubleshooting company equipment
  • Excellent at creating technical documentation as well as effective communication skills
  • Experience working in a Server 2012 as well as 2016 environment as an admin
  • Knowledge and use of MDT and SCCM
  • Application Packaging with SCCM and PDQ


  • Microsoft Windows XP, 7 and 10 troubleshooting skills
  • Microsoft Windows Server 2008 and 2012 administrator experience
  • Confidential Horizon Virtual Desktop administrator experience
  • Citrix application troubleshooting skills
  • Avaya & Cisco VOIP phone trouble shooting skills
  • MDM, Android & iOS troubleshooting skills
  • Audio Video presentation experience
  • Microsoft Exchange Management Console experience



Senior Service Desk Analyst, Lansing, MI


  • Windows 7/10 Image Engineer using MDT/SCCM
  • Confidential View Admin including recomposing floating desktops/maintaining persistent desktops
  • Active Directory management
  • Application Packaging using SCCM and PDQ
  • WebEx Admin
  • Microsoft Dynamics Admin
  • Office 365 Admin
  • Follow Me Print Admin


Helpdesk Technician II, Owosso, MI


  • Level 1 & 2 Desktop/Hardware support for the Hospital as well as all associated clinics in a Windows 7 environment
  • Mobile Phone/Tablet Lead
  • AirWatch MDM Administrator with Apple and Android devices
  • Google G Suite Admin for Android Devices
  • Citrix Console Admin
  • VDI Confidential Horizon support
  • Active Directory Management
  • Exchange Console Admin
  • Creating EMR accounts for each new Student
  • Meditech EMR support
  • Allscripts A4 Clinical EHR Support
  • Admin of Windows Server 2008 server’s AirWatch MDM as well as Caterease
  • Audio Video setups for all Hospital presentations
  • On call tech 24/7 two weeks per month

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