Desktop Technician Resume Livonia, MI - Hire IT People

PROFESSIONAL SUMMARY:

IT Specialist with over 4+ years of experience in Desktop Support Technician.
Expert and highly familiar with a wide variety of security, networking, and operating system software.
Possess an Associate Degree in Computer Information System.

TECHNICAL SKILLS:

SECURITY: McAfee endpoint protection, Symantec Endpoint Share, TrendMicro etc. virus removing and troubleshooting

NETWORKING: LAN/WAN trouble shooting and configuring.

OPERATING SYSTEMS: Windows XP, Vista, 7, 8, and 10

VOIP: Cisco phones trouble shooting and installing.

PROFESSIONAL EXPERIENCE:

Confidential, Livonia, MI

Desktop Technician

Responsibilities:

Provide technical support and training to internal users by responding to service desk logs and monitoring incoming phone calls
Cross connects on network patch panels and switches.
Perform a variety of tasks such as software installs and trouble - shooting, wireless installation, network configuration (LAN and WAN), Printer trouble shooting, ordering parts, Active directory password resets, etc.
Configure user’s cellphones to company email accounts.
Install hardware, monitors, hard-drives, and RAM as needed
Provide support for 2,000 end user’s in and around local campus.
Upgraded various laptops and desktops to the latest patches and Antivirus software, also preformed virus removal.
Provided desktop computer support for company employees
Monitored and ensured all clients were operating with appropriate software release levels
Create user Account, Password reset and elevating rights to all users with Active Directory
Assisted employee members with projector and web conference calls.
VOIP phone installs and moves within the company.
Asset management of laptops/desktop and storage logs.

Confidential, Dearborn, MI

IT Support Technician

Responsibilities:

Perform a variety of tasks such as SMS software installs and trouble-shooting, wireless installation, network configuration (LAN and WAN), Printer trouble shooting, ordering parts, Active directory password resets, etc.
Installs or assists in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises
Software support such as: Autodesk, Team Center, VISMOCKUP, etc.

Confidential, Royal Oak, MI

Technician Salesman

Responsibilities:

Performed in-depth forensics on workstation hard drives
Provided customer service/technical support, handled preventative maintenance, and made recommendation relating to issues with computer equipment
Assisted customers with their laptop and PC purchases by helping them to identify equipment that would best suit their needs
Consistently met or exceeded sales goals and attended all available training sessions relating to new software applications or technology