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Desktop Technician Resume

Livonia, MI

PROFESSIONAL SUMMARY:

  • IT Specialist with over 4+ years of experience in Desktop Support Technician.
  • Expert and highly familiar with a wide variety of security, networking, and operating system software.
  • Possess an Associate Degree in Computer Information System.

TECHNICAL SKILLS:

SECURITY: McAfee endpoint protection, Symantec Endpoint Share, TrendMicro etc. virus removing and troubleshooting

NETWORKING: LAN/WAN trouble shooting and configuring.

OPERATING SYSTEMS: Windows XP, Vista, 7, 8, and 10

VOIP: Cisco phones trouble shooting and installing.

PROFESSIONAL EXPERIENCE:

Confidential, Livonia, MI

Desktop Technician

Responsibilities:

  • Provide technical support and training to internal users by responding to service desk logs and monitoring incoming phone calls
  • Cross connects on network patch panels and switches.
  • Perform a variety of tasks such as software installs and trouble - shooting, wireless installation, network configuration (LAN and WAN), Printer trouble shooting, ordering parts, Active directory password resets, etc.
  • Configure user’s cellphones to company email accounts.
  • Install hardware, monitors, hard-drives, and RAM as needed
  • Provide support for 2,000 end user’s in and around local campus.
  • Upgraded various laptops and desktops to the latest patches and Antivirus software, also preformed virus removal.
  • Provided desktop computer support for company employees
  • Monitored and ensured all clients were operating with appropriate software release levels
  • Create user Account, Password reset and elevating rights to all users with Active Directory
  • Assisted employee members with projector and web conference calls.
  • VOIP phone installs and moves within the company.
  • Asset management of laptops/desktop and storage logs.

Confidential, Dearborn, MI

IT Support Technician

Responsibilities:

  • Perform a variety of tasks such as SMS software installs and trouble-shooting, wireless installation, network configuration (LAN and WAN), Printer trouble shooting, ordering parts, Active directory password resets, etc.
  • Installs or assists in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises
  • Software support such as: Autodesk, Team Center, VISMOCKUP, etc.

Confidential, Royal Oak, MI

Technician Salesman

Responsibilities:

  • Performed in-depth forensics on workstation hard drives
  • Provided customer service/technical support, handled preventative maintenance, and made recommendation relating to issues with computer equipment
  • Assisted customers with their laptop and PC purchases by helping them to identify equipment that would best suit their needs
  • Consistently met or exceeded sales goals and attended all available training sessions relating to new software applications or technology

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