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Computer Support Technician Resume

Fort Myers, FL

SUMMARY:

  • Gaduate in Computer Networking Systems offering a strong academic background in IT.
  • Outstanding analytical and technical troubleshooting skills
  • Quickly learn new technology; equally successful in both team and self - directed settings; and proficient in a range of computer systems, tools and testing methodologies. And have a passion for outstanding customer service

TECHNICAL SKILLS:

Systems: Windows XP/Vista/Windows 7/10/Active Directory

Software Protocols: Familiar with MS Project, MS Visio, MS Office 2007,2010,2013,2016 Office for Mac 2011,2016 Familiar with TCP/IP, Routing protocols Team Building, Problem Solving, Great Analytical, Great Organization, Troubleshooting, Excellent Customer Service

PROFESSIONAL EXPERIENCE:

Confidential, Fort Myers, FL

Computer Support Technician

Responsibilities:

  • Provide support to end users using Track-it ticketing system. Perform installation and repair and troubleshooting issues for over 200 computers hardware and software and Confidential devices (iPhone, Samsung, tablets and phone, iPad, Confidential ’s and IMacs.) including MS Office 2013/2010/2007 Confidential bright link video equipment
  • Build install cat5e cable and patch panel limited fiber optic cable repair, configure and install Ruckus wireless access points, troubleshoot connectivity issues on LAN and wireless access points, upgrade of operating systems, and removal of viruses and malware, install and setup network printer (Ricoh MP6001 MP6501,MP5054) and troubleshoot printing issues. Keep track of assets (desktops, monitors, keyboards, printers)

Confidential, Fort Myers, FL

Computer Repair Technician

Responsibilities:

  • Repair remove and replace and troubleshoot computer hardware and software, on Windows desktops, laptops, including Confidential ’s and IMacs.
  • Backup and or reinstall and upgrade operating systems remove and replace hard disk failures on site or off site, removal of spyware, malware, data recovery (limited) and troubleshooting and remove and install new equipment in homes and offices alone with training in use of the equipment and build and install and test cat5 cables. Install, setup and configure POS systems in restaurants (POSx ION TM2, ION cash drawer)

Confidential

Sales Representative

Responsibilities:

  • Received telephone and counter orders.
  • Map and route delivery vehicles and ensured timely deliveries, stock show room and order special ordered items for customers.
  • Maintained inventories in the warehouse and show room and train new employees.

Confidential

Quality Assurance Representative

Responsibilities:

  • Trained and supported 200 staff and sailors in aviation safety and maintenance.
  • Over saw the installation and upgrade of over 50 clients and 2 servers from Windows NT 4.0 to Windows 2000 alone with training and helpdesk support.
  • Directly responsible for implementation of all aviation safety regulations and Confidential regulation.

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