SUMMARY:

• Highly motivated professional with extensive hands on experience in networked computer systems design, analysis and maintenance.
• Infrastructure support ranging from networking design, desktop, laptops, iPhone, Android.
• VPN Solution of Cisco ASA Firewall IPsec with Cisco AnyConnect client.
• Implemented a Cisco cloud - based network solution (Meraki) in three locations to create a truly hub/meshed network design. Managed VPN tunnels to outsourced service providers (Rackspace)
• Saved a 20 million dollar a year contract over at Singapore Airport while working for SITA through a proprietary solution with SQL Server on the back end.
• Handled the provisions of desktop pools in Horizon View for VMware on deploying VDI desktops.
• Project managed a complete office build out from architectural plans to wiring of cubicles to conference room build outs. This was done over the course of a weekend. Ready for work with every desktop and server in place for business start of day on Monday.
• Ticket response time went from 23% closed same day to 74% closed same day and is staying at a consistent 65% closed same day since I was hired at Mitsubishi Bank and Trust.
• 98% of my knowledge was self-taught on the job.
• Network Administration as well as engineering. Administering Active Directory as well as Group Policy Objects.

TECHNICAL SKILLS:

OS: Desktop/Laptops Windows 10, Windows 7, Windows Vista, Windows XP, Windows 98, Windows 95, Windows 3.x, DOS

Networks: Servers Windows 2012 R2, Windows 2008, Windows 2003, Windows 2000Networking: Hubs, Switches, Cisco Routers 2501(maintained), Configuring NIC s (Load Balancing). Cisco ASA, Full Stack Cisco Meraki solution.

Application Software: MS Office 2000,2003,2007,2010,2013,2016, MS Exchange 2003, MS Exchange 5.5, McAfee Help Desk Software, Dial-up-Networking for Win NT 4.0 Workstation and Server, Remedy User 5.0

Network Protocols: TCP/IP Suite IPv4/IPv6 (sub-netting, NAT, DHCP, WINS, DNS, Ping, ipconfig, Tracert, NBTStat, Netstat) NetBEUI, Fast Ethernet, Token Ring, Internet Security.

Hardware: Full line of Compaq Server systems (Compaq Proliant5000 - Compaq DL 760). Intel architecture systems and peripherals, networking Ethernet hubs & switches, Firewalls (Sonic Wall, ISS Black Ice, RAID controllers (2P, 2DH, 3200 & 5300 series), category 5, 5e, 6 cabling, patch panels, LAN & cable testers.

Mobile: Mobile Apple iPhone and iPad IOS (all versions), Android, Amazon Fire tablets with MDM solution. (Airwatch)

WORK EXPERIENCE:

Confidential

Senior Desktop Engineer

Responsibilities:

• Responsibilities include taking in calls from users from business end of business resolving issues users have.
• Working with Active Directory and Server Administration.
• Associating with other groups within the ITG group and assign tickets and deal with issues pertaining to their end of the spectrum in terms of IT.
• Resolving issues with Network Engineers and Firewall Security administrators in terms of blocked access.
• Following business protocols and procedures to assign remote laptops to users for VPN access.
• Working with an ongoing project of Migrating users from a physical desktop environment to a virtual VDI environment. (VMWare)
• Creating and updating documentation.

IT Support Engineer/Network Engineer

Responsibilities:

• Provided support to 40 users in 3 locations, Mineola, New York, NY and Canton, GA. Supported all applications on user’s computers from out of the box applications such as MS Word and MS Outlook, as well as our in-house developed applications.
• Rolled out Lenovo laptops with dual monitors and docking stations to all 40 Users, by creating an approved image and deployed it via Windows Deployment Server.
• Had a third-party vendor cleanup networking closet as well as install a swipe door access system with code keypads and a HIK camera system between 2 offices to be in compliant with banking regulations.
• Project managed an overhaul of office space including electric to all cubicles (Hardwired) with networking jacks labeled to the patch panel. This was completed over the course of a weekend upon approval of architectural drawings and finalizing the layouts of the conference rooms AV media infrastructure.
• Kept Active Directory up to date with user accounts and permissions as well as dealing with GPO.
• On boarded 15 people while employed within a 2-year period.
• Supported hosted exchange with Rackspace and users within Outlook clients and smart phones including iPhone and Android devices.
• Provide mobile device support on IOS and Android devices.
• Knowledge of Apple IOS from iPhones to iPads and Android OS.
• Handled the deployment of IOS iPhone as well as Android smartphones and handled the data plans associated with those smartphones. (Verizon)
• Installed and supported Symantec Endpoint encryption as well as Endpoint Protection on all laptops deployed and desktops through the SEP console.
• Deployed and configured over the course of a month in 3 locations with the help of a vendor a Cisco Meraki Network with redundant ISPs to create a complete Hub/ Mesh network. I also installed 2 Cisco ASA firewalls for the purpose of VPN with Cisco AnyConnect client. I configured all VPN tunnels that needed configuration between our 3 locations and Rackspace.
• Deployed an Avaya VOIP solution with a third-party vendor. Maintained that VOIP solution with add/moves and changes.
• Managed Vendors from contractors to VARs to telco companies.

Integration Engineer

Responsibilities:

• Integrate hardware of servers and upgrade servers to latest firmware patches on HP Proliant server including but not limited to DL360’s Gen 8, Gen 9, DL380 Gen8, Gen9, DL580 Gen 8, Gen 9, DL 980 Gen 8.
• Set bios settings on servers according client build and requirements.
• Burned in servers using a utility called LINPAC to burn servers in and made dealt with HP when issues would arise with hardware failures.
• Ran HP Diagnostics on all servers that would come in after the burn in process was complete, so that I could save the survey files and have a record of what the server had in place with HBA cards, Solar Flare cards as well as Melanox card with QSFP and SFP installed.
• Configured server with certain RAID configurations including RAID 1, RAID 1+0, Raid 5 with Spare as well as JBOD’s.

Implementation Engineer

Responsibilities:

• I'm currently working as a dedicated support for proprietary applications developed by SITA for the airline industry.
• Installing of MS SQL Server with their proprietary software and supporting of that software across the world globally within the Airline Industry.
• Backing up MS SQL Databases before starting any work on existing MS SQL infrastructures. Restoration of Databases if database seemed corrupt. I restore data to a new installation of SQL should that be called for in the airport environment I was in.
• Troubleshooting of SQL services to make sure all of the dependencies were in place and made sure the appropriate rights were assigned so that SQL would get the correct data and that the data made sense on what was scanned into the system from the front-end client. Used tools that were written by the programmer of the company to ensure that everything was working as desired.
• Ran scripts that were scripted by the programmers so that database tables would be created.
• Dealt with all levels of team members so that resolutions would be put in place and documented those case should those incidents come up again, so the fix would be applied quickly and effectively in a production environment.
• Supporting of their Active Directory infrastructure and managing devices within a CUTE environment within a proprietary application in APC.
• I have used to tools such as, WireShark, to analyze network traffic for trouble shooting purposes.
• I have used Acronis software to clone images of workstations and servers.
• Traveled abroad to many countries to rectify critical issues in sites that were on a RED alert status. All missions were successful and rectified and signed off by the Airport Authority of that region of the world.
• I built and managed 4 labs within the company for testing purposes of upcoming projects, such as bandwidth testing and analysis for purposes of going on mission and getting the job done in a timely manner.
• Attended many SCRUM meetings or AGILE meetings for projects and missions that were coming up for upgrades or completely new implementations.
• Worked with Vsphere, Vcenter and VMWare where sites were hosting VM’s or Virtual machines with Storage Area Networks or SANS. HP P2000 and HP P4300.
• Worked with DL360 as well as DL580. Configured servers from the bottom up from Raid level of the hard disks to Server installation including Domain Controllers and Member Servers.

IT Manager/Systems/Network Administrator

Responsibilities:

• Provided support for a satellite office for C-Level executives for Twinlab Corp. in Soho, NY. This includes laptop builds and remote support as well as administration, project management, email supports, Mobile devices,. Cisco VOIP system (Add, Moves, Changes)
• I relocated the entire office to a new floor from bottom up, including collaborating with Architects on getting the office technically in place for our needs. I also helped in organizing the entire move including non-technical issues.
• I racked a small datacenter and dealt with all vendor relations with getting service switched to the new location. The move was completed within a weekend.
• Set up a LifeSize video conference system in 2 conference rooms. This was done while I was employed there less than a month.
• This was a predominately MS Windows support role. Windows 7, Windows 2003, 2008, as well as Mac OS X. Handled iPhone IOS deployments through our Carrier AT&T.
• I completed a rollout of HP Elite Pro Book with Windows 7 and MS Office 2010. Configured Outlook to work with our Exchange 2007 server. I also configured Windows 7 with VPN to work with our system so that users would have access to their files on their respective file servers.
• Outlook was configured with Outlook Web Access so that if they took their laptop out of the office they would be able to get email with just having an internet connection.
• Supported users on a mix environment of Windows Server 2003 and Windows Server 2008 with Active Directory. Issued users rights via Active Directory Users and Computers and administered rights via Global Groups.
• Mobile devices included a “Bring your own Device” policy with Mobile computing. I configured Android devices, as well as Apple products which included Laptops, IPads, and IPhones.

Systems Engineering Consultant

Responsibilities:

• Provide systems / network engineering and technical support to various clients. Range of responsibilities have included: desktop support, computer / workstation set up, inventory control and equipment purchasing, setting up networks and systems, security, wiring, wireless set up and connectivity, anti-virus protection, systems engineering, active directory, exchange, back-up and data recovery, application support, blackberry / mobile device support with an MDM solutions of the clients choice.

Senior Desktop / Helpdesk / Data Security Engineer

Responsibilities:

• Provided day to day desktop support, trade floor & market data support, and systems and network administration in a 250-workstation environment.
• Provided Market Data feed support including supporting ILX, Thompson One, Reuters, Bloomberg.
• Evaluated numerous Enterprise Spyware products for implementation into corporate network. Implemented a corporate wide Spyware (Webroot’s SpySweeper) solution on centrally managed clients. Implementing an enterprise wide Antivirus solution.
• Provided opinions to CIO on security and email policies that I felt would benefit the corporate environment.
• Provided PBX and phone support for Nortel’s meridian phone system. Also provided IPC Trading phone support.
• Provided Exchange 2003, 2007 Administration, Outlook 2003 client configuration, CommVault backup and restores, Active Directory 2003,2008 administration and maintenance, Mobile device configuration and troubleshooting (Blackberry), troubleshot remote connectivity issues with Citrix Presentation Server, supported remote satellite offices, deployed applications to Citrix users, responsible for Virtualization of Software, VMWare, and provided overall supported for satellite offices.
• Responsible for Saleslogix database administration and SQL Server maintenance.

Data Security Engineer

Responsibilities:

• Provided support of the Symantec Antivirus product and monitored and cleaning of approximately 1500 workstations and servers through Symantec System Center.
• Updated virus definitions on Parent Servers and on Primary Servers via scheduling in the SSC so that the global environment would update successfully without much engineer-intervention.
• Responsible for Symantec upgrades of clients and servers, clients via SSC and remote installations.
• Tested upgrades on workstations to be sure the upgrades do not conflict with any other Bank of New York applications.

Senior Technical Associate

Responsibilities:

• Provided third tier level support of Novell, Windows NT & Windows 2000 to 80 LAN administrators in a 600+ server environment. Resolved hardware and software conflicts for Novell Netware, Windows NT & Windows 2000 servers.
• Responsible for network and server support of J.P. Morgan Chase’s network infrastructure, technical troubleshooting, installations, reinstallations, configurations and reconfigurations of Compaq’s full line of Proliant servers.
• Upon completion of service calls, updated tickets through Remedy User 5.0. Supporting of 4 locations: 75 Wall St., 111 8th Ave., 277 Park Ave., and 4CMC MetroTech, Brooklyn.

Network Engineer/Technical Manager

Responsibilities:

• Upgraded network from 10 Mbs to 100 Mbs Ethernet.
• Set company up with direct access to the Internet with an ISP and a Cisco 2501 Router. Set company up with a registered domain name, and updated their old server as an MS Exchange 5.5 server.
• Upgraded cabling from Cat3 to Cat5 cabling.
• Setup and configured an Internet Firewall for security purposes and content filtering of web pages.
• Managed a team of three PC technicians to complete tasks I assigned to them. Kept record of all computer-related equipment bought for the purpose of budget and warranties.

PC LAN Support Analyst/Network Administration

Responsibilities:

• Placed new users on the network by giving them ID’s and access to key servers. Installation of Win 95 and Win NT 4.0 Workstations. Set up user accounts on network servers as well as local machines.
• Solved end user issues pertaining to print queues, TCP/IP, and several other networking issues through McAfee Helpdesk software.