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It Helpdesk Technician  Resume

TECHNICAL SKILLS:

  • Project Management
  • Policy and Procedure Creation and Management
  • Cybersecurity Risk Analysis
  • Asset Management
  • Incident Response

PROFESSIONAL EXPERIENCE:

Confidential

IT Helpdesk Technician

Responsibilities:

  • Manage helpdesk queue for multiple offices
  • Worked directly with C - level executives in the creation and execution of information systems implementation.
  • Verify and test archiving systems
  • Handle IT Orientation for new employees
  • Perform system maintenance
Confidential

Desktop Support Technician

Responsibilities:

  • Managed team in implementing business’ IT strategy.
  • Provided IT support for 7000+ end workers to provide level II support.
  • Fielded escalated calls as part of IT team.
  • Provided support to business partners via service system.

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