TECHNICAL SKILLS:
- Project Management
- Policy and Procedure Creation and Management
- Cybersecurity Risk Analysis
- Asset Management
- Incident Response
PROFESSIONAL EXPERIENCE:
Confidential
IT Helpdesk Technician
Responsibilities:
- Manage helpdesk queue for multiple offices
- Worked directly with C - level executives in the creation and execution of information systems implementation.
- Verify and test archiving systems
- Handle IT Orientation for new employees
- Perform system maintenance
Desktop Support Technician
Responsibilities:
- Managed team in implementing business’ IT strategy.
- Provided IT support for 7000+ end workers to provide level II support.
- Fielded escalated calls as part of IT team.
- Provided support to business partners via service system.
