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Desktop Support Resume

SUMMARY:

Confidential has a combination of over 10 years’ experience with Networking and Infrastructure project management. Michael was responsible for the IT Infrastructure, Financial Budgets, and Generation of Revenue for IT. He also managed centralized ISP Services for other clients in the buildings, Managed operations for PeopleSoft/Yardi, SQL Server, and System Backups. He has setup and managed System Center with its components and Skype for Business. My ability to lead a team and manage a team makes him a valuable asset to any project. I am a capable network engineer with a solid technical background and a proven record in security policies and compliance, IDS/IPS, malware analysis, migration, configurations, active directory, installation, troubleshooting, vulnerability scans, and pen test. I believe I offer a set of skills that would benefit your company. With extensive knowledge and strong analytical skills complemented by excellent interpersonal skills and a commitment to customer satisfaction, I would like to explore the possibility of putting my talents to work for you.

TECHNICAL SKILLS:

Connectivity & Hardware: Cisco ASA, Sophos, Palo Alto, Introductory BGP, Introductory EIGRP, MPLS, VTP, HSRP, NAT, RIP, RIPv2, OSPF, ARP, TCP, UDP, WAN, LAN, VLAN, VLAN Trucking, TCP/IP, Cisco IOS, Spanning Tree, BPDU, CDP, ACL, Static Routing, Stub Routing, multicast routing, Etherchannel, Portfast, VSS, Ethernet, Fast Ethernet, Frame - relay, VTP, SNMP, SNMPv3, ARP, STP, BPDU, 802.11 a/b/g/n, WLAN, WAP, SSID, CSMA/CA

Enterprise Technologies: DNS, Windows 2016, Exchange 2003/2008/2010/2013/2016 , Active Directory, WINS, MS SQL 2000/2005/2008/2008 R 2/2012/2014/2016 , Microsoft Office 365, Linux, Scanners, Desktop and Networked Printers, MAC, LogMeIn Central, GPMC, RDP, Internet Information Services, DFSR, HTML, Skype for Business, Dynamics CRM, JD Edwards, Yardi, UBil, Internet Information Server (IIS), System Center Operations Manager (SCOM), System Center Configuration Manager(SCCM), Hyper-V, VMWare

Hardware Resources: Unifi, Peplink, Dell (Routers, Servers/NAS), Avaya (Routers and Phone System)

Monitoring Tools/Apps: Wireshark, NetCrunch, PRTG, Solarwinds, SNMPv2c, SNMPv3, RMON, DNS, DHCP, FTP, Telnet, HTTP(S), SMTP, tunneling protocols, PPP, SFTP

Security/Firewall: RADIUS, SSH, VPN, IPSec, Pretty Good Protection (PGP), Public Key Infrastructure (PKI), Port Security, MAC Address Filtering, NPS, Threat Management Gateway (TMG)

Languages: C#, SQL, PowerShell, VBScript, WMI, AppleScript

Operating Systems: Windows (98/2000/XP/VISTA/7/10, 2016 datacenter), Mac OS X

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support

Responsibilities:

  • Confidential Image creation
  • System Center Image Creation
  • Image and Provision Desktops/Laptops
  • Resolve end user issues
  • Bitlocker Encryption
  • End user technical Support
  • Windows 10 Migration/Software Testing and Powershell Scripting
  • Confidential

Confidential

Technical Manage

Responsibilities:

  • Sophos Firewall and VPN tunnels
  • SAN Management (Equallogic, Xi Systems, NimbleStorage)
  • Network Analytics
  • Automation Equiptment
  • Ticket and Asset Management
  • Exchange and Windows Administration
  • Maintaining a strong customer-focus in providing services, at times conferring with vendors, partners, and client
  • Comprehending, Analyzing, and Troubleshooting highly complex systems and production processes of multiple client environments
  • Prepares product and system reports by collecting, analyzing, and summarizing information and data trends
  • Maintains product and company reputation by complying with regulatory requirements and best practices.
  • Logically analyze, deduce root cause, and troubleshoot technical challenges within complex data-driven configurations to resolve problems

Confidential

IT Director

Responsibilities:

  • Network Engineer
  • Cisco ASA (VPN, Firewall, IPSec, NAT)
  • Configure a Cisco ASA Site-to-Site VPN (IPSec Tunnel) for over 30 remote sites
  • Configure, monitor and trouble-shoot MPLS backbone network
  • Securely ship syslog and SNMP messages to a central management system
  • Responsible for creating a hardened firewall security template for use on over 30 Cisco firewalls
  • Preform a gap assessment of network and application environment and gather initial requirements definition prior to spending IT Security capital
  • Closed gaps on internet facing web server configurations by applying a standard IIS and Windows hardening template
  • Design and implement customer network solutions for high-speed data WAN using multiple routing protocols including OSPF, and RIP.
  • Responsible for design, implementation, & configuration of several advanced networking solutions to include: IP management using VLSM, QOS, HSRP & VLAN management.
  • Primary Engineer responsible for all NT backend servers and including; DNS, WINS, FTP, RADIUS, Gateways.
  • Troubleshot network problems from physical layer outages to routing problems.
  • Diagnosed WAN issues including T1, some Frame-Relay, Point-to-Point communications networks and VPN connectivity. Coordinated replacement of network components with local carriers, vendors.
  • SAN and NAS Setup
  • Traffic Shaping and network isolation by services/company
  • Cable Management/Enterprise Wifi Management
  • IP, Cisco, Dell, Ubiquity, HP
  • Confidential Compliance
  • Firewall Rules
  • Monitor Network Services
  • SNMP and SysLog
  • Netcrunch
  • PRTG
  • Solarwinds
  • ObserveIT
  • Threat Management Gateway (TMG)
  • Configuration of rules for ingress and egress traffic types
  • Sophos
  • Network Security Architecture for resources
  • VOIP Administrator
  • Implemented Intertel, Avaya IP Office, Skype for Business, (Basic exposure to Nortel)
  • Configured IVR integration into databases
  • Call Center Call flows and management
  • Confidential compliance
  • Confidential Recording compliance
  • Time-division multiplexing (TDM)
  • PRI & SIP Integration
  • Designed, programmed, implemented, and tested Call Center solutions
  • Implemented, monitored, reviewed and reported on VoIP system health to include availability, downtime, utilization, capacity planning
  • Documented and maintained VoIP infrastructure policies, procedures, and other documentation
  • Configured and Documented over 1500 incoming call routes/call flows, Conference, Intercom, and IVR Paths in a Multi-Site environment.
  • Performed VoIP systems, operations, monitors error logs and error messages to ensure customer service level agreements are met
  • Maintaining the Intertel phone system and upgrading to an Avaya Phone System
  • Work independently or on a team to build, deploy, and migrate customers to Microsoft Unified Communication Platforms including Lync/Skype for Business, Exchange Unified Messaging.
  • Participate in team meetings to gather business and technical requirements for projects and discuss ongoing project status and deliverables
  • Prepared roadmap to integrate Numonix and Skype for Business Contact Manager
  • Resolved issues where data traffic was interfering with VOIP call quality.
  • Participate in customer team meetings to gather business and technical requirements for projects
  • Convey technical concepts clearly and confidently to non-technical people
  • Convert business requirements into sound technical solutions including both high-level architecture and detailed design
  • Strong Lync 2013, Skype for Business, and VoIP troubleshooting skills
  • 5+ years of experience with Office Communication Server 2007/R2, Lync 2010, Lync 2013, Skype for Business, Lync/Skype for Business Online deployments and migrations both on premise and in the cloud
  • 5+ years of experience with Exchange 2007/2010/2013/2016 Unified Messaging deployments and migrations
  • 5+ years of experience with Microsoft certified IP phone deployment and management (Polycom CX/VVX, AudioCodes, etc.)
  • 5+ Years working with Telecom Providers, understanding codecs, line types, and protocols.
  • 5+ Years of Experience working with IP Segmentation
  • 5+ Years of number porting
  • Specialties: VOIP, SIP, H323, Voice, Cisco, QOS, L2 technologies, L3 routing protocols, Adtran, EIGRP, OSPF, RIP, VOIP, Soft switches, Switching, Routing, Internet Telephony, Spanning Tree, VPN, Planning, Troubleshooting, Implementation, Design, & Product development.
  • Configured Voicemail to Email
  • Mobile Device integration with Avaya IP Office
  • Responsible for the analysis/troubleshooting of large scale enterprise VoIP networks
  • Upgrade Avaya from version 6 to version 9
  • Integrated SIP Fax solution
  • Exchange Administrator 2000-2016
  • Operational maintenance and troubleshooting
  • Manage DAG operation and design patching/maintaining the environment, scheduling maintenance, and reporting on performance
  • Calendar Events and contacts shared, Delegation, retention policy and email archive
  • DKIM/SPF, Anti-Phishing and Anti-Spam technologies
  • Successfully migrated entire company from SquerlMail platform to Microsoft Exchange
  • Identified "bottlenecks" with account auditing and implemented new and improved processes and policies.
  • Resolved technical issues for clients in person, on the phone and through e-mail.
  • Added user accounts, troubleshot issues with users and monitored usage on multiple applications.
  • Preformed upgrades of exchange from 2000 thru 2016
  • Administered and supported Office 365 and MS Exchange policies.
  • Reflexion (a Sophos Company) Spam filter Management
  • Linux/Windows Server Administrator 2000-2016/ Virtualization Administrator (Hyper-V/VMWare)
  • Manage over 380 Servers and 24 remote sites. Using Hyper-V and VMWare ESXi
  • Replication/Reports /P2V Conversions/Virtual Switch and routers
  • DNS/AD/DHCP/Cluster/VPN/GPO/Print Services/File Shares/SMTP/NTP/Samba/ LDAP/(NIC Bonding/Teaming)
  • Remote Desktop/Remote App/VDI
  • Resolved trouble tickets quickly and efficiently
  • Migrating data between Windows Clustering Services in different AD forests
  • Distributed File Share Management
  • Merge Multi-Company Domain into a centralized managed environment.
  • Yardi and JDE Administrator
  • Build custom adhoc reports using SQL and YSQL
  • Automating Contracts Layout and Data Elements
  • Integration with website scripting for Credit Card Processing
  • Structure Security for user access
  • Yardi Enterprise and Voyager Expert
  • Backup procedures and Test Development
  • Working with Directors and department head on structuring workflow in yardi.
  • Database Administrator
  • SQL Server/Oracle/Pervasive
  • Ensuring all backups and maintenance to the 49 different databases are run.
  • Generating custom reports for applications like Yardi, JDE, ECAS, and Custom Applications amounts to over 300 different reports.
  • Repair data integrity and replication.
  • Developed several crystal reports
  • Migrated SQL database to newer editions and to a new vendor software products.
  • Configuring & administering the standby servers through Log shipping and mirroring.
  • Installing, configuring, administering of MSSQL server and securing production servers.
  • Perform and oversee day-to-day database activities related to check SQL server error logs, backups, restores, and integrity checks, optimizations, refreshing re-indexing, performance tuning and troubleshooting.
  • Develop, establish and maintain overall database standards, processes related documentation, and workflows necessary for production using DTS packages stored procedures, batch jobs, and system reports.
  • Using T- SQL for creating databases, tables, stored procedures, triggers, indices and other objects within the databases based on requirements from developers.
  • Troubleshoot and resolve issues relating to database integrity, database performance (deadlock, locking, blocking, etc.,) server performance (CPU, memory, I/O).
  • Configuring and Maintaining Database Mirroring, Database Snapshots, Service Packs and Security Patches.
  • Other Databases worked with DB2, Pervasive, Access
  • Project Management / License Management
  • Exhibit proactive behavior by engaging in project planning activities, including but not limited to: Defining the overall scope of the project; Creating and maintaining a consolidated timeline highlighting the major milestones and associated dates for project activities; Identifying and communicating project dependencies and impacts; Putting mechanisms in place to set expectations and ensure on-going control of the project (e.g., Kickoff meeting, overall Project Management Approach, Risk Management, Issues Management, Change Control, etc.)
  • Documentation to outline business processes
  • Continually survey the system to determine future needs
  • Troubleshoot and make recommendations for future system upgrades
  • Vendor Management for service and incident management
  • Work with Vendors to supply optimal services with the company and ensure projects are completed on a timely manor
  • Manage IT Infrastructure, Prepare Financial Budgets, and Generate Revenue for IT, Manage a centralized ISP Services for other clients in the buildings
  • Scripting
  • Batch/PowerShell/VBS/C#/WMI/AppleScript
  • Audits for Confidential, security and file share permissions
  • Adding uses into active directory/exchange/dynamics/yardi/JDE/Skype For Business
  • Dynamic generation of user file shares.
  • System Center Administrator 2012-2016
  • Image desktop/server installations
  • Ticketing System to monitor network resources
  • Strong understanding of application packaging and deployment
  • Generating Reports
  • Backup Administrator
  • SQL Databases
  • Veeam Backups/Data Protection Manager/Symantec Backup
  • Nimble Storage Replication and SnapShot

Confidential

Systems Administrator

Responsibilities:

  • Manage over 80 Servers and 24 remote sites. Using ESXi
  • Replication/Reports/P2V Conversions/Virtual Switch and routers
  • Debian/Redhat/Ubuntu/Fedora
  • Transition as many services to Linux platform to ease licensing costs
  • Installed and configured LDAP servers to authenticate between Linux, Apple and Windows environments.
  • Resolved trouble tickets quickly and efficiently
  • Scheduled jobs and automating processes using CRON, AT, and Schedule Tasks
  • Created and maintained file systems and performed RAID configuration on LINUX
  • Migrating data between Windows Clustering Services in different AD forests
  • Distributed File Share Management
  • Unix Backup Management
  • Document Management
  • SharePoint Administration
  • VPN/Network/Wi-Fi Management
  • VMWare Server
  • Financial Planning, and Project Management
  • Active Directory and Group Policy Management
  • Exchange Administrator
  • Operational maintenance and troubleshooting
  • Resolved technical issues for clients in person, on the phone and through e-mail.
  • Preformed upgrades of exchange
  • Oversaw up to 200 active network users with a large amount of turnover. Including file system access, SharePoint, SQL, and Exchange services.
  • SQL Database Administrator
  • Confidential and Confidential compliance and testing
  • SQL Server Management
  • Troubleshoot and resolve issues relating to database integrity, database performance (deadlock, locking, blocking, etc.,) server performance (CPU, memory, I/O).
  • RX30 and Prodigy Database Reporting
  • SQL Server Development
  • VPN/Network/Wi-Fi Management
  • NAS Storage Management
  • Office Communicator Server Maintained
  • Mobile Device Management/Tracking
  • VBS and PowerShell Scripting
  • Sonic Firewall, remote system management
  • Software training and Light website development
  • Budgets and company policies. Planning what resources are needed to sustain growth.
  • Avaya IP Office 500
  • Rx30 and Prodigy Management and Reporting
  • Working with CSR's and Pharmacy Managers to improve operations.

Confidential

Technical Manager

Responsibilities:

  • Network Management
  • Security
  • VOIP Management
  • SQL Database Management for In-house applications and document management systems
  • Cabling (rj45, rj22, coax)
  • Research Analysis
  • Develop VBA Security
  • Generate SQL DB Analytic Reports for the applications.

Confidential

Software DBA Analyst Support

Responsibilities:

  • Software Diagnostic and Analysis of the Confidential + Application
  • Maintain and Repair Visual Fox Pro & SQL Server Database systems
  • Assist in Generating IT Audit Reports for warehouse and pharmacy needs
  • Documentation
  • Development of training material for proper usage or installation of the Confidential Application
  • Configure interfaces with the Confidential + application’s databases to word, excel, oracle and other client systems.
  • Laser/Ink Jet/Label Printer diagnostic and interface with Jet Direct/Print Servers Configuration on the network and the Confidential + Application.
  • Database data integrity verification, specifically concerning assessments and insurance billing inquiries
  • Configuring, Verification and Training of the application database backups both onsite and offsite automated procedures.
  • Provide Technical Documentation to Support Staff explaining how the application functions
  • Crystal Report & SSRS & Foxfire reports design and query
  • High availability and Security Audits

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