SUMMARY:

IT help desk support specialist offering more than 10 years of exceptional client service combined with knowledge of a variety of customized desktop and networking solutions for small and medium sized business. Highly effective help desk support proven effective supporting software and connectivity issues remotely and on - site. Effective communicator who works well with team members. I want to move to Houston to be closer to family and friends. I moved down here for a job and have since gotten this better job but the work is slow paced only about 30 users to support and the friends I had made in the area have since moved away for other jobs.

STRENGTHS:

• System Builds & Installs
• User Support & Training Migration and Developments
• Hardware Repair & Upgrades
• Project Management Troubleshooting

TECHNICAL SKILLS:

OS/Platforms: MS Windows 2000/XP/Win 7/Server 03/2008 R2

Applications/Tools: MS Office Suite 2000/03/2010 , Trend Micro Office Scan, Anti-Spyware/Maleware, Bitdefender Endpoint Security.

Networking: Cat-5/6 cabling, Coax cabling, TCP/IP Protocols, Active Directory Domain

Hardware: PC Based Desktops, Laptops, Printers, Scanners, IOS & Android proficient.

EXPERIENCE:

Confidential, Vero Beach, FL

Assistant Network Admin

Responsibilities:

• Configure and manage Servers, PC’s, laptops, tablets, Phones Support 50 users with any and all network and computer related issues across multiple work sites around central Florida.

Confidential, Vero Beach, FL

Factory worker

Responsibilities:

• Managed requests and utilized a browser based helpdesk system.
• Troubleshoot computers and software issues communicating by phone and email with users Set up, configured, and deployed new and re imaged computers

Confidential

Computer Consultant

Responsibilities:

• Set up, deployment, and tear down computer systems.
• Systems covered were NT, Windows 98, 2000, and XP.
• Provided Help Desk support.
• Provided extra support. for Outlook, Exchange server, and Networking issues Cabled for CAT 3, CAT5, coaxial Cable, and Confidential cable.