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Customer Service Representative Resume

Kerens, TexaS

Job Experience:

Confidential
Specialized Escalation Unit Customer Service Representative

  • Assist with Reschedule clients appointments
  • Assist client with chip deem and chip referrals
  • Extensive knowledge in SNAP, Medicaid, Tanf, Mepd, Msp.
  • Knowledge of the TW Handbook and Mepd Handbook
  • Ability to navigate through the Tiers system
  • Reviewed and issued audits on account information and processes.
  • Performed queries in multiple databases.
  • Adhered to government monetary regulations

Confidential
Customer Service Representative

  • Answered inbound calls in support of customer needs.
  • Conveyed in a reassuring manner step by step instructions to resolve application issues.
  • Reviewed and issued audits on account information and processes.
  • Performed queries in multiple databases.
  • Adhered to government monetary regulations

Confidential
Sales Associate

  • Controlled activities related Purchasing, exchanges and/or returns.
  • Interacted with vendors regarding availability, pricing, buy-backs, damaged product, and special orders.

Confidential
Personal Assistant

  • Done basic duties and patient care duties.
  • Helped patient in ordinary daily needs..
  • Manage appointments of patients.
  • Provide entertainment for patients by managing various short programs.
  • Provide medicines to patients on timely manner.

Skills:
Customer Service Skills | Cash Handling Skills | Computer Skills (Microsoft Office, Word, Excel, PowerPoint)

Education:
ConfidentialGraduated 2008
High School Diploma
Kerens, Texas

Summary:I am seeking a position that will utilize the skills as mentioned above and offer to me the opportunity of growth. I am a highly trainable individual with the ability to emanate any employers’ expectations.

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