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Customer Service Representative Resume

San Leandro, CA

OBJECTIVE

To obtain a position in the customer service & or medical industry that would best utilize my skills & abilities, as well as offer advancement opportunities for a dedicated individual with an established organization with a stable environment.

SUMMARY OF SKILLS

  • Administrative support & Multi-phone line system skills
  • MSWord, Power Point, Excel, Lotus Notes skills
  • Medical terminology certificate & front office procedures
  • HIPPA/JCAHO Policies & Regulations
  • Problem solving experience
  • Excellent organization skills
  • Interpersonal & communication skills
  • Willingness to learn new skills

WORK EXPERIENCE

Warranty Assistant (Temp)
Confidential San Leandro, CA

  • Process warranty merchandise & products
  • Process & department distribution of merchandise
  • Assist customer service department
  • Process & prepare shipping of small parts
  • Scanning documents into computer system
  • Data Entry

Customer Service Representative
Confidential Pleasanton, CA

  • Answered & assisted customer calls
  • Processed & updated customers applications
  • Processed payments & payment research
  • Retention to save customers

Bill Collector II
Confidential Pleasanton, CA

  • Processed & assisted out bound calls
  • Processed checks & credit card payments
  • Set up future payment arrangements with customers
  • Data Entry

Technical Support Call Center Representative
Confidential Livermore, CA

  • Answered & processed incoming calls for repair
  • Trouble shoot with customer to fix cable issues
  • High volume of customer service
  • Scheduled appointments

Fraud/Dispute Investigations Call Center Representative
Confidential Pleasanton, CA

  • Answered all incoming calls into the call center
  • Set up & explained dispute process to our customers
  • Set up investigations on fraud accounts
  • Handled & explained any security issues on accounts

Bill Collector
Confidential Hayward, CA

  • Collected payments over the phone
  • Sent statements to customers with past due accounts
  • Customer service
  • Data entry

EDUCATION

Confidential, Diploma
Confidential, Bryman Campus Medical training
Confidential, Sterile Processing Technician training
Confidential, Health Unit Coordinator training
Confidential (B.S. Degree in Health Administration currently in progress)

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