We provide IT Staff Augmentation Services!

It Desktop Support Analyst Resume

3.00/5 (Submit Your Rating)

Pleasanton, CA

Hire Now

SUMMARY:

  • Experienced IT Desktop Support Analyst, with over a 30 - year corporate background working for Confidential, wishing to further contribute expertise in a help desk, desktop, or network support analysis role.
  • Strong knowledge in Confidential server applications. Skilled troubleshooter continually focused on identifying, isolating and resolving technical issues.
  • Proven track record in mastering new technology applications
  • Accomplished communicator skilled in successful vendor and third party interactions, as well as a dedication to customer satisfaction.

EXPERTISE AREA:

  • Help Desk Support
  • Support Desk Issues
  • Data Recoveries
  • Technical Troubleshooting
  • Software Requirements
  • Network Issues
  • Vendor Relations
  • Software Testing
  • Documentation & Research

TECHNICAL SKILLS;

Operating Systems: Microsoft Windows/Exchange

Databases: Microsoft SQL Server/Credit Card Bank

Software: PDI, Resource Management Solutions (RMS), Red Prairie (BOS Reporting), Confidential, WebEx HEAT Ticket Tracking System, Zendesk Ticket Tracking System, WS FTP File Transfer

Confidential: Virtual Desktop Environment

PROFESSIONAL EXPERIENCE:

Confidential, Pleasanton, CA

IT Desktop Support Analyst

Responsibilities:

  • PDI/RMS software vendor for escalation of software issues.
  • Dresser Wayne: Confidential vendor for escalation of software issues.
  • Confidential Network Systems vendor for escalation of Network issues.
  • Phillips 66 vendor for Confidential Table issues.
  • Confidential Remarketing Group vendor for ordering Confidential Hardware.
  • Tech Service Today vendor for telephone inside wiring issues.
  • Knowledgeable in Confidential server applications.
  • Offered 2nd level Confidential interface functionality support
  • Monitored daily activity between Confidential Point of Sale and Confidential software client via Black pipe interface to get data moving again.
  • Researched and developed documentation and knowledge-base articles for support desk issues.
  • Offered 24/7 On Call support for Confidential (Point of Sale) Recovery Support.

Confidential, San Ramon, CA

IT Desktop Support Analyst

Responsibilities:

  • Knowledgeable in Confidential server applications.
  • Monitored daily activity between Confidential Point of Sale and Confidential software client via Confidential Client to get data moving again.
  • Handled 3rd party software testing for Confidential System used in franchise, Canada, and company owned sites. Engaged and tracked Priority 2 issues with third party vendors, with responsibility for timely documentation, escalation, resolution, and closure of trouble tickets.
  • Researched and developed documentation and knowledge-base articles for support desk issues.
  • Offered 24/7 On Call support for Confidential (Point of Sale) Recovery Support.
  • Supported all Spanish-speaking customers for L2 Support Desk, consistently meeting high service standards.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship