SUMMARY:

• Over 11+ years of experience in IT and software in Application Support Analyst L2 / L3 role.
• 6.6 years of relevant experience in UNIX Support / Administration (L2)
• Public Trust Clearance holding and working for federal Client.
• 4.2 Approximate years of Experience in AIX Support (L2) in Data Center Confidential GK VSNL
• IBM DB2 Associate, Technical Support in AIX & Linux and P Series Certified from IBM.
• 9+ years of experience in Application Support Analyst and Support on Production, UAT, PFIX, DEV and SIT environment
• Extensive knowledge of UNIX, Windows, AIX and Linux Commands and Shell Scripting (Java Scripting and Pearl Scripting), Amazon Cloud, PL - SQL, Oracle and DB2 databases, Job Scheduling (Crontab, Confidential, Autosys in Windows), Apache, Microsoft IIS, Power Shell Scripting, Microsoft Windows, Citrix, BMC Remedy, C and Server Processes and tools like HP-QC, Control - M, JIRA, NDM. Hands on Experience in Perl, Java, Scripting(sh and ksh) as coding for Production Support as well as in Middleware Technologies (Websphere, MQ, Message Brokers, Weblogic servers and process) with relation to Production Application Support
• Excellent verbal & written communication. Able to work individually as well as in a team. Possess excellent problem solving & trouble-shooting capabilities with high commitment to quality. Good to handle Documentation, Plans and M&P and versioning of them (One Note, Visio Etc.).
• Experienced in
• Daily Workout of Production environment.
• AWS Amazon Cloud computing and its support.
• Handling alerts on BB / Pager and supporting calls and rotating schedules.
• Job Scheduling Crontab, Confidential etc scheduler commands and other scheduling tools.
• Script Development and Deployment in Production.
• Administering the application production servers and processes.
• Handling LIVE/production issues, deployments on every new release.
• Expertise in CR and PT processes and adherence with SLA.
• Handling DEV, PFIX, UAT, PROD and SIT server based applications.
• Creating change requests and trouble requests, escalation of calls regarding ticket generated.
• Worked extensively with Developers and issues related to Production on Middleware Technologies (Websphere, Tibco, and Informatica).
• Monitoring and health status of Operating system and Application level processes.
• Responsibility taking and deadline meeting for all production support issues raised by the business or development team and resolving them.
• Good in Performance Requirement Gathering.
• Creating tickets in HP QC and JIRA.
• Knowledge of working with Dev / other support teams for Release planning, Deployment and testing.
• Following set procedures for monitoring and investigation of issues and escalating within prescribes SLAs.
• Team and priority based working in production and support environment.

TECHNICAL SKILLS:

OPERATING SYSTEM: Unix, AIX, Linux, Windows

SCRIPTS: Shell, Html, Probvue, Java, Visual Basic Scripting.

LANGUAGE: VB, C++, C, SQL, Java

DATABASE: DB2, MS Access, SQL

Data Center Exp.: Rack mounted Server Handling, Routers and SAN, NAS, Tivoly Directory, Tape and Normal Backups, Rack Console handling

MIDDLEWARE: Websphere, Weblogic, MQ, Brokers, Informatica, Tibco

Other Tools: AWS, Appian, Putty, BMC Remedy, IBM HMC, Citrix, Websphere, HP-QC, NDM, JIRA

Cloud Computing: AWS Amazon Cloud, APPIAN

PROFESSIONAL EXPERIENCE:

Confidential, Wilkes Barre, PA

IT Analyst

Responsibilities:

• Following set procedures for investigation of issues and escalating within prescribes SLAs.
• Handling of Application with various tools and domains in Integration and Production environment.
• User issue resolution Confidential Level 2 as an Analyst.
• Supporting of Application through UNIX, Scripting, SQL, Toad, Control M, Service now etc tools.
• Worked in running PL-SQL and MYSQL queries for Prod and SIT Environment.
• Handling Informatica, Support mailbox handling and FTS services layers, standards as per Federal data transmission to and fro from our apps.
• Handling code deployment and approvals for PROD and SIT Environment.
• Resolving errors and removing or re running Messages queues on Informatica, Code Enhancement, Developers, SA and DBA.
• Checking of Logs and errors and to rectify them.
• Handling of AWS Amazon and Sharepoint site and deployment for team
• Monitoring service Interruption alerts and Webservices and troubleshooting them as per SLA.
• Handling and notification of Outages to Managers and All External Customers and to resolve their queries on Meetings with external customers.
• Supported and managed functions of Agile Methodology based code push in Integration and other Lower Environments.
• Handling the LIVE issues/Handling the Change Requests (CRQ /RFC’s)
• Worked on application that ware hosted on Weblogic, Websphere. Apache and Cloud
• To check the reliability and robustness and other functionality of the application systems in UNIX, Solaris and Windows Environment through Monitoring systems and tools.
• Coordinating with Development team to create bug fix, scripts etc and processing their requests.
• Maintaining Application in Production and SIT environment.
• Handling Development, Devops and other teams request through JIRA and Jenkins and supporting them.
• Escalating serious/consistent problems to development/management for longer term resolution and fixes.
• Meeting SLA through ticketing on service now.
• Weekly and monthly reports on issue tracking to Managers and Directors.

Technology: UNIX, AIX, AWS, Kanban, Agile, Integration, Service Now, Informatica, Control M, Oracle, Java Scripting, JIRA, Webservices, Powershell and PLSQL, Middleware (Apache, Web Logic, WebSphere), log analysis, Server and Application Tuning.

Tools: Putty Box, Secure Transfer Services, Toad, Sharepoint Designer, MS Visio and other such GUI based specifically designed Tools.

Confidential, Washington, DC

IT Analyst

Responsibilities:

• Following set procedures for investigation of issues and escalating within prescribes SLAs.
• Handling of Application with various tools and domains in Integration and Production environment.
• User issue resolution Confidential Level 2 and 3 as an Analyst.
• Supporting of Application through XML, Toad, Soap UI, Autosys, Service now, and Icart etc tools.
• Worked in running PL-SQL queries for Prod and Integration Environment.
• Handling ESB, Support mailbox handling and FTS services layers Mismo and Legacy standards as per HMDA for data transmission to and fro from our apps.
• Handling code deployment and approvals for Non PROD Environment.
• Resolving errors and removing or re running Messages queues on ESB, FTS with SA and DBA.
• Checking of Logs and errors and to rectify them.
• Handling Production support and Analysis on HMDA Data issue, running queries on any tables in sync with DBA.
• Handling of AWS Amazon and Sharepoint site and deployment for team and Non Prod Environment.
• Monitoring service Interruption alerts and troubleshooting them as per SLA.
• Handling and notification of Outages to Managers and All External Customers and to resolve their queries on Meetings with external customers.
• Supported and managed functions of Agile Methodology based code push in Integration and other Lower Environments.
• Supporting Kanban and Leankit for project tracking.
• Handling the LIVE issues/Handling the Change Requests (CRQ /RFC’s)
• Worked on application that ware hosted on Weblogic, Apache and Cloud
• To check the reliability and robustness and other functionality of the application systems in UNIX, Solaris and Windows Environment through Monitoring systems and tools.
• Coordinating with Development team to create bug fix, scripts etc and processing their requests.
• Maintaining Application in Production and Integration environment.
• Escalating serious/consistent problems to development/management for longer term resolution and fixes.
• Meeting SLA through ticketing on service now.
• Weekly and monthly reports on issue tracking to Managers and Directors.

Technology: UNIX, Solaris, AWS AMAZON, Kanban, Agile, Integration, Service Now, ESB, Autosys, Oracle, Java Scripting, Middleware (Apache, Web Logic), log analysis, HMDA, MISMO, XML.

Tools: Putty Box, ServiceNow, Jira, HML, XML Spy, ESB, Toad, SOAP UI, MISMO and HMDA, Sharepoint Designer, MS Visio, Leankit and other such GUI based specifically designed Tools.

Confidential, Reston, VA

Production Control Analyst

Responsibilities:

• Following set procedures for investigation of issues and escalating within prescribes SLAs.
• Handling of Application with various tools and domains in production
• Worked in creation and running of simple shell scripts as and when required to smooth line the application functionality.
• Supporting of Application in Amazon cloud.
• Handling ETL and DB, TW (tumbleweed) and FTS services layers which servers as back bone of data transmission to and fro from our apps.
• Handling Push and Pop of Messages on FTS and Tumbleweed Mailboxes.
• Resolving errors and removing or re running Messages on ETL, TW, FTS, Flux in Sync with SA and DBA.
• Checking of Logs and errors and to rectify them.
• Handling Production support related work on Databases like running queries on any tables in sync with DBA.
• Working Experience of AWS Amazon and APPIAN Cloud which are currently involved in Confidential .
• Monitoring service Interruption alerts and troubleshooting them as per SLA
• Handling the LIVE issues/Handling the Change Requests (CRs /RFC’s)
• Worked on application that ware hosted on Websphere in support with FLUX, Informatica and Weblogic
• To check the reliability and robustness and other functionality of the application systems in UNIX, Solaris and Windows Environment.
• Creation and Support on JIRA Tickets.
• Coordinating with Development team to create bug fix, scripts etc and processing their requests.
• Maintaining Application in Production, Legacy, Lower and Transitioning environment.
• Escalating serious/consistent problems to development/management for longer term resolution and fixes.
• Meeting SLA through ITSM, FLUX, Informatica, Putty, Flux Designer etc other tools.

Technology: UNIX, Solaris, AWS AMAZON, APPIAN, Informatica, FLUX, Oracle, Shell Scripting, Middleware (Websphere and Web Logic), log analysis.

Tools: Putty Box, ITSM, HP-QC, FLUX, Informatica, Toad, Sharepoint Designer, MS Visio, FLUX Designer and other such GUI based specifically designed Tools.

Confidential, Reston, VA

Production/Application Support Analyst

Responsibilities:

• Following set procedures for investigation of issues and escalating within prescribes SLAs.
• Handling of Application with various tools and domains in production
• Worked in creation and running of simple shell scripts as and when required to smooth line the application functionality.
• Handling EFSS layers which servers as back bone of data transmission to and fro from our apps.
• Supporting Applications in UAT, SIT, DEV, PROD Environments.
• Handling Push and Pop of Messages on Message Queue’s (MQ).
• Resolving errors and removing or re running Messages on EFSS, MQ’s, Autosys in Sync with SA and DBA.
• Checking of Logs and errors and to rectify them.
• Handling Production support related work on Databases like running queries on any tables in sync with DBA.
• Monitoring service Interruption alerts and troubleshooting them as per SLA
• Handling the LIVE issues/Handling the Change Requests (CRs)
• Worked on application that ware hosted on Websphere in support with Tibco, Informatica.
• To check the reliability and robustness and other functionality of the application systems in UNIX, Solaris and Windows Environment.
• Performing DR (Disaster Recovery) or Failover activities as per set guidelines of client.
• Coordinating with Development team to create bug fix, scripts etc and processing their requests.
• Maintaining Application in UAT, iUAT and PROD environment.
• Escalating serious/consistent problems to development/management for longer term resolution and fixes.
• Meeting SLA through BMC Remedy, Autosys, Informatica, Putty etc other tools.

Technology: UNIX, Solaris, Informatica, Autosys, Oracle, Shell Scripting, Middleware (Websphere MQ and Web Logic), Tibco, MQ jobs, log analysis.

Tools: Smitty, Putty Box, BMC Remedy, HP-QC, Autosys, Informatica, Toad, Sharepoint Designer, MS Visio Etc. GUI based specifically designed Administrators.

Confidential, Charlotte, NC

Application Analyst

Responsibilities:

• Following set procedures for investigation of issues and escalating within prescribes SLAs.
• Handling of Application with various tools and domains in production
• Worked in creation and running of simple shell scripts as and when required to smooth line the application functionality.
• Handling Message Queues (MQ) to and fro from our apps.
• Microsoft Windows and IIS with Apache.
• Handling Push and Pop of Messages on Message Queue’s (MQ).
• Resolving errors and removing or re running Messages on MQ’s in Sync with SA and DBA.
• Checking of Logs and errors and to rectify them.
• Handling Production support related work on Databases like running queries on any tables in sync with DBA.
• Monitoring service Interruption alerts and troubleshooting them as per SLA
• Handling the LIVE issues/Handling the Change Requests (CRs)
• Worked on application that ware hosted on Websphere and Weblogic, MQ.
• To check the reliability and robustness and other functionality of the application systems in Windows Environment.
• Performing DR (Disaster Recovery) or Failover activities as per set guidelines of client.
• Coordinating with Development team to create scripts and processing their requests.
• Maintaining Application in DEV, SIT, PFIX, UAT and PROD environment.
• Escalating serious/consistent problems to development/management for longer term resolution and fixes.
• Meeting SLA through BMC Remedy, Citrix, Putty etc other tools.

Technology: Windows, Oracle, Shell Scripting, Middleware (Websphere MQ and Web Logic), Oracle, DB2, SQL, MQ jobs, log analysis.

Tools: Smitty, Putty Box, BMC Remedy, HP-QC, Control - M, Citrix, and GUI based specifically designed Administrators.

Confidential, St. Louis, MO

Application Analyst

Responsibilities:

• Following set procedures for investigation of issues and escalating within prescribes SLAs.
• Handling of Application with various tools and domains in production
• Monitoring service Interruption alerts and troubleshooting them as per SLA
• Scheduling of jobs through Crontab and Confidential commands.
• Checking of Logs and errors and to rectify them.
• Created and deployed some shell scripts for necessary application support works as and when required.
• Handling of JBoss server with Janitors.
• Handling Production support related work on Databases like running queries, triggering triggers or updates on tables in sync with DBA.
• Handling the LIVE issues/Handling the Change Requests (CRs).
• To check the reliability and robustness and other functionality of the application systems in AIX, UNIX, Linux and Windows Environment.
• Handled applications which were hosted on Middleware Technology apps like Websphere, MQ and Weblogic in accord with Production Support issues.
• Performing DR (Disaster Recovery) or Failover activities as per set guidelines of client.
• Coordinating with Development team to create scripts and processing their requests
• Escalating serious/consistent problems to development/management for longer term resolution and fixes.
• Creating and or modifying crontab’s and spooling jobs through scripting.
• Meeting SLA through BMC Remedy, Citrix, Putty etc other tools.

Technology: AIX, UNIX, Shell Scripting, DB2, Cronjobs, Websphere, MQ, Weblogic (Middleware)

Tools: Smitty, Putty Box, Java Scripting, Pearl Scripting, BMC Remedy, Citrix, GUI based specifically designed Administrators.

Confidential

Network/Server Admin

Responsibilities:

• Following set procedures for investigation of issues and escalating within prescribes SLAs.
• Handling of AIX and Linux OS based servers with DB2 database in production
• Monitoring service Interruption alerts and troubleshooting them as per SLA
• Handling the LIVE issues/Handling the Change Requests (CRs)
• Handling Message Queue (MQ) and its messages to and fro from our applications.
• Resolving errors, creation of new MQ’s and push and pop of messages from current live Message Queues (MQ).
• To check the reliability and robustness and other functionality of the System and scripts before deployment and check script for Technical Specification.
• Supported Application which were hosted on Middleware technology Websphere, MQ and SOA Architecture and resolving issues in same.
• Supporting and handling error and resolution on Informatica based EFS (Enterprise File Sharing) between various in / Out Bound Applications connected.
• Performing DR (Disaster Recovery) or Failover activities during service failure.
• Coordinating with Development team to create scripts and processing their requests
• Escalating serious/consistent problems to development/management for longer term resolution and fixes.

Technology: AIX, Shell Scripting, DB2, Informatica (EFS)

Tools: Smitty, Putty Box, Web Console Manager, Ganglia, On Demand Administrator

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