TECHNICAL ASSOCIATE Resume

SUMMARY:

Twelve plus years of technical support positions in insurance, medical and food manufacturing environments.
Progressively more demanding positions in larger user environments with more complex and integrated application needs.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

TECHNICAL ASSOCIATE

Responsibilities:

Second level customer support for the State Farm website and mobile applications, including troubleshooting backend systems, applications and browser support for the State Farm website.
Accept incidents from first level support to triage and escalate as needed after troubleshooting.
Provide customer communications for third level support teams.
Developed training material for new applications to be integrated into team use for customer support.

Confidential

COMPUTER TECHNICIAN

Responsibilities:

Performed First Level and Second Level support for Carle Clinic (Large Central Illinois Physician Group).
Responded to incoming requests for service and troubleshot computer issues.
Escalated calls to the correct department for second level support. Second Level: Troubleshot issues with computers at onsite locations and performed repairs and maintenance of computers and peripherals.
Also troubleshot and repaired many common applications and software. Built and deployed new devices.
Supported 1000+ computer and users at many locations

Confidential, Champaign, IL

COMPUTER SUPPORT ASSOCIATE

Responsibilities:

ACH Food was a manufacturer of edible oils. Supported users with a variety of computer related user and network problems. Performed basic maintenance of personal computers and peripherals.
Supported 60 + personal computers in a food manufacturing environment running business applications, including various peripherals
Backup for the Computer Support Manager in his absence

Confidential, Champaign, IL

COMPUTER CONSULTANT

Responsibilities:

Maintained and troubleshot in - place systems and networks.
Installed new networks.
Experienced interfacing with third-party software in Microsoft environment for clients’ business management systems.
Skilled at identifying and resolving network problems.
Typical new network averaged 10 PCs, server and several peripherals on Windows XP in a medical office environment.

Confidential, Galesburg, IL

COMPUTER LAB ASSISTANT

Responsibilities:

Attendant in student computer labs.
Labs consisted of networked PCs and Macintosh computers, as well as various peripherals, including printers, scanners and more.
Served student clients by answering hardware, software and application related questions.
Troubleshot basic user and network problems.
Performed basic maintenance of laboratory equipment. Some familiarity with Novell and UNIX NOS.