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Technical Associate Resume

SUMMARY:

  • Twelve plus years of technical support positions in insurance, medical and food manufacturing environments.
  • Progressively more demanding positions in larger user environments with more complex and integrated application needs.

TECHNICAL SKILLS:

  • Microsoft 95, 98, 2000, NT, XP, Win 7, Win 10
  • Microsoft Office (Word, Excel, PowerPoint, Access), Adobe (PageMaker, Acrobat)
  • HTML, Dreamweaver, Flash, Java, C
  • Cisco
  • HP Service Manager

PROFESSIONAL EXPERIENCE:

Confidential

TECHNICAL ASSOCIATE

Responsibilities:

  • Second level customer support for the State Farm website and mobile applications, including troubleshooting backend systems, applications and browser support for the State Farm website.
  • Accept incidents from first level support to triage and escalate as needed after troubleshooting.
  • Provide customer communications for third level support teams.
  • Developed training material for new applications to be integrated into team use for customer support.

Confidential

COMPUTER TECHNICIAN

Responsibilities:

  • Performed First Level and Second Level support for Carle Clinic (Large Central Illinois Physician Group).
  • Responded to incoming requests for service and troubleshot computer issues.
  • Escalated calls to the correct department for second level support. Second Level: Troubleshot issues with computers at onsite locations and performed repairs and maintenance of computers and peripherals.
  • Also troubleshot and repaired many common applications and software. Built and deployed new devices.
  • Supported 1000+ computer and users at many locations

Confidential, Champaign, IL

COMPUTER SUPPORT ASSOCIATE

Responsibilities:

  • ACH Food was a manufacturer of edible oils. Supported users with a variety of computer related user and network problems. Performed basic maintenance of personal computers and peripherals.
  • Supported 60 + personal computers in a food manufacturing environment running business applications, including various peripherals
  • Backup for the Computer Support Manager in his absence

Confidential, Champaign, IL

COMPUTER CONSULTANT

Responsibilities:

  • Maintained and troubleshot in - place systems and networks.
  • Installed new networks.
  • Experienced interfacing with third-party software in Microsoft environment for clients’ business management systems.
  • Skilled at identifying and resolving network problems.
  • Typical new network averaged 10 PCs, server and several peripherals on Windows XP in a medical office environment.

Confidential, Galesburg, IL

COMPUTER LAB ASSISTANT

Responsibilities:

  • Attendant in student computer labs.
  • Labs consisted of networked PCs and Macintosh computers, as well as various peripherals, including printers, scanners and more.
  • Served student clients by answering hardware, software and application related questions.
  • Troubleshot basic user and network problems.
  • Performed basic maintenance of laboratory equipment. Some familiarity with Novell and UNIX NOS.

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