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User Support (contractor) Resume

SUMMARY:

Experienced IT professional, recognized for delivering outstanding customer service. Strong time management skills with ability to meet objectives in fast paced environments. Proficient in Microsoft Office 2007 & 2010 and working knowledge of Microsoft Access, Resolve It and Ticketing System

PROFESSIONAL EXPERIENCE:

Confidential

User Support (Contractor)

Responsibilities:

  • Responsible for granting attorneys, partners and secretaries access to secured documents and client matters using an in house application, IManage
  • Migrated users from Windows 7 to Widows 10 and provided technical to for new users
  • Used Boomgar and Remote Access Assistance to remote into PC’S
  • Set up workstations for all associates
  • Activated Blackberry 10 and Curve devices and configured STB emails on Androids and Apple products by
  • Respond to trouble tickets using, I support system, managing update/close tickets
  • Recognized for technical skills and rehired for contract role

Confidential

User support (Contractor)

Responsibilities:

  • Responsible for moving data and storage from the local drive onto the server
  • Mapped drives on MACs and Windows devices
  • Helped resolve level 1 and 2 computer issues and tracked inventory

Confidential

Guest Experience Rep

Responsibilities:

  • Responsible for pro - actively creating an inviting, welcoming and positive atmosphere at all customer-facing touch-points. Escort high profile attendees during events
  • Provide personalized guest service and create positive and memorable guest experiences
  • Assist in resolving all guest issues during events and compiling event report.

Confidential

IT Support

Responsibilities:

  • Responsible for troubleshooting software and hardware issues for Windows 7 Desktops, Tablets and fitness equipment. Escalation Point of Contact for 20+ studios worldwide
  • Used TeamViewer to remote into other Studios Windows 7 Desktops and Tablets
  • Managed mechanical maintenance and quick resolution of unplanned (network, software, bike) outages. Calibrated, repaired and maintained proprietary technology and components
  • Performed minor hardware repairs and upgrades for proprietary applications and equipment
  • Managed inventory studio equipment to ensure uninterrupted business operations

Confidential

Desktop Support (Project Support)

Responsibilities:

  • Managed the day-to-day operation of the enterprise desktop technologies, including general installation, repair and configuration. Assisted with AV Conference technology
  • Imaged laptops and PCs for over 500 attorneys and support staff whenever needed
  • Tracked peripheral inventory and disposal
  • Ghosted approximately 700 new IBM PCs with a 64 bit Microsoft 2010 image

Confidential

Desktop Support Intern

Responsibilities:

  • Supported and ensured the stability of over 8,000 desktops, including laptops and PCs
  • Provided technical support to Operations, Human Recourses, and Legal clients
  • Responded to all end-users, supporting Microsoft Suite, hardware and software upgrades
  • Troubleshoot blackberries and email issues
  • Upgraded users from Microsoft Vista to Microsoft Suite 2007
  • Managed the day-to-day operation of enterprise desktop environment, including installation, repair and configuration of laptops, peripherals and applications. Assisted with AV
  • Wiped mobile devices and laptops for reuse or disposal ensuring that all confidential information was properly removed from the system
  • Used the Resolve It Ticketing system to track of tickets and update/close

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