User Support (Contractor) Resume

SUMMARY:

Experienced IT professional, recognized for delivering outstanding customer service. Strong time management skills with ability to meet objectives in fast paced environments. Proficient in Microsoft Office 2007 & 2010 and working knowledge of Microsoft Access, Resolve It and Ticketing System

PROFESSIONAL EXPERIENCE:

Confidential

User Support (Contractor)

Responsibilities:

Responsible for granting attorneys, partners and secretaries access to secured documents and client matters using an in house application, IManage
Migrated users from Windows 7 to Widows 10 and provided technical to for new users
Used Boomgar and Remote Access Assistance to remote into PC’S
Set up workstations for all associates
Activated Blackberry 10 and Curve devices and configured STB emails on Androids and Apple products by
Respond to trouble tickets using, I support system, managing update/close tickets
Recognized for technical skills and rehired for contract role

Confidential

User support (Contractor)

Responsibilities:

Responsible for moving data and storage from the local drive onto the server
Mapped drives on MACs and Windows devices
Helped resolve level 1 and 2 computer issues and tracked inventory

Confidential

Guest Experience Rep

Responsibilities:

Responsible for pro - actively creating an inviting, welcoming and positive atmosphere at all customer-facing touch-points. Escort high profile attendees during events
Provide personalized guest service and create positive and memorable guest experiences
Assist in resolving all guest issues during events and compiling event report.

Confidential

IT Support

Responsibilities:

Responsible for troubleshooting software and hardware issues for Windows 7 Desktops, Tablets and fitness equipment. Escalation Point of Contact for 20+ studios worldwide
Used TeamViewer to remote into other Studios Windows 7 Desktops and Tablets
Managed mechanical maintenance and quick resolution of unplanned (network, software, bike) outages. Calibrated, repaired and maintained proprietary technology and components
Performed minor hardware repairs and upgrades for proprietary applications and equipment
Managed inventory studio equipment to ensure uninterrupted business operations

Confidential

Desktop Support (Project Support)

Responsibilities:

Managed the day-to-day operation of the enterprise desktop technologies, including general installation, repair and configuration. Assisted with AV Conference technology
Imaged laptops and PCs for over 500 attorneys and support staff whenever needed
Tracked peripheral inventory and disposal
Ghosted approximately 700 new IBM PCs with a 64 bit Microsoft 2010 image

Confidential

Desktop Support Intern

Responsibilities:

Supported and ensured the stability of over 8,000 desktops, including laptops and PCs
Provided technical support to Operations, Human Recourses, and Legal clients
Responded to all end-users, supporting Microsoft Suite, hardware and software upgrades
Troubleshoot blackberries and email issues
Upgraded users from Microsoft Vista to Microsoft Suite 2007
Managed the day-to-day operation of enterprise desktop environment, including installation, repair and configuration of laptops, peripherals and applications. Assisted with AV
Wiped mobile devices and laptops for reuse or disposal ensuring that all confidential information was properly removed from the system
Used the Resolve It Ticketing system to track of tickets and update/close

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