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Technology Integration Analyst Resume

SUMMARY:

Background encompasses 20 years of extensive professional experience with progressive growth and increased responsibility in the areas of break - fix, technical support; problem resolution and customer service. A dedicated, self-motivated individual: with an eye for detail. I possess strong interpersonal communication and organizational skills. Able to manage time and others productively, multi-task and learn new concepts quickly. A team player and leader: comfortable working under pressure or with minimal supervision. Extensive experience working to resolve and implement effective enterprise solutions to both desk-side and server based environments. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users understand.

TECHNICAL SKILLS:

Windows OS: MS Dos 6.0, Win 3.1, Win95/98 Win NT 3.5/4.0, Win 2000, Win XP (NT 5.1), Vista, Win7, Win8, Win 10, Server 2000, 2003, 2008, 2012, 2016.

Applications : MS Office Suite, QuickBooks, Active Directory, MS Exchange (Server), Hosted-Exchange (Intermedia, Ceryx, Rackspace, Go Daddy, Blue Host), BlackBerry (BES/BIS), Good Crash Plan, Carbonite, IBackup, Symantec Backup exec, Symantec Endpoint Protection, McAphee, Trend Micro, MS Security Essentials, Norton Ghost, MS CRM, Identapop, Activa for Asterick (IP PBX), Parallels, VMware Fusion, VMware player, VM Workstation, VMware Server, HP Virtual PC, Oracle Virtual Box, Numera (Track-IT), Autotask, Logmein, Go to Manage/Assist/Express, Go to my PC, SonicWALL VPN, Cisco VPN Any connect, Citrix Receiver, ServiceNow, OpenVPN, AWS Cloud, Dentrix, Dexis, Trojan

PROFESSIONAL EXPERIENCE:

Confidential

Technology Integration Analyst

Responsibilities:

  • Responsible for IT integration - replacing, backing up and setting up new computers at remote Urgent Care sites.
  • Printer configurations
  • Active Directory and Joining computers to domain
  • Imaging new and used computers, Bit-locking all HW
  • Windows 7 migrations
  • Telecom installation - Structured wiring and Cabling
  • IT Project Manager for Confidential Dental (entity of Confidential Care)
  • Successfully supported Confidential Dental Location as they made plans for expansion
  • Successfully setup and configured a new site from the ground up (preconstruction to Ribbon cutting). Main point of contact for all IT related issues.
  • Worked with the number one Health Care Vendor of Dental applications Henry Schein, to configure an AWS cloud solution.
  • Supported Dentrix and Dexis proprietary EMR and Imaging dental applications
  • Was the sole IT Manager running both IT Project and IT support for all sites
  • Liason between vendors. Recommending IT solutions and purchasing IT equipment
  • Administrator who setup configured and migrated email over to office 365 Enterprise E3

Confidential

Wintel Desktop Engineer

Responsibilities:

  • Virtual Machine Manager - Manage two labs consisting of 19 workstations hosting over 170 Virtual Machines for all of North America, Latin America and internationally abroad
  • Responsible for all Task Sequence Imaging of all VM creations.
  • Responsible for joining VMs to domain and maintaining active connectivity for Remote Desktop access.
  • Support over 1500 users as departments utilize the VMs for Confidential and Confidential testing of applications
  • Assisting with application deployments and ensuring they work properly in the simulated production environment.
  • Played a major part in Confidential ’s company-wide Windows XP to Windows 7 migration. This involved migrating all production based XP machines over to Windows 7. The use of virtual machines, were the key component in mirroring the production environment. Stress testing of existing Confidential core and third party applications and packages that once worked in XP now necessary to be used in the Windows 7 environment, was the central theme.
  • Played crucial role in Confidential ’s Latin America software application project. Allocating over 40 Virtual Machines to test Latin native applications such as SISE, EMMA & SARLAFT. Ensuring Microsoft Office Spanish pack was properly packaged for mass deployment to Latin America. Ensuring DLL and OCX files are present and properly registered. As well as stress test Active Directory so that we can consolidate multiple Domain Cores into one. Worked closely with SCCM and application specialists to vet and package SISE and EMMA applications. These applications were individually custom packaged for several countries including: Puerto Rico, Columbia, Mexica, Chile, Brazil & Ecuador.

Confidential

Desktop Support Technician

Responsibilities:

  • Assistant to Director of IT - supporting all NYCLA employees and Department of Education Coaching principals totaling 37 users on two floors.
  • Responsible for all front and back office break fix (PC - backup and rebuild and imaging),
  • Telecom installation - Structured wiring and Cabling
  • Versed in Sales Force and offered product support and expertise.
  • Created an automated electronic Form for users to Request IT equipment and technical assistance.

Confidential, Livingston, NJ

Level 3 Desktop Support Analyst

Responsibilities:

  • Use of “Salesforce ResolveIT” ticketing system to track over 2000 client issues.
  • Asset tracking and management through Altiris.
  • Move computers and users in Active Directory.
  • Re-imaged Confidential and Confidential Laptops and desktops, while using Altiris to pull down company packaged policies.
  • Provided support for VIP clients on a regular basis.
  • Opportunity to showcase leadership ability by Leading OS Upgrade Project from Win XP to Win 7. Led team of 6 technicians providing Project Management Scopes of Work and execution.
  • Worked with IT Manager to successfully detected and recovered company-wide (Over 2000 users in NJ and NYC) Windows login outage due to untested version upgrade of Credant Encryption application.

Confidential, Tuxedo, NY

Onsite Technician

Responsibilities:

  • Responsible for remote IT support for over 40 Clients
  • Responsible for all managed IT services, ITaaS (IT as a Service)
  • Physical and Virtual Server/Network infrastructure maintenance
  • Hosted email exchange set up and maintenance
  • Migrated 11 years of data from Box.com online files to a custom made Wiki.

Confidential, New York, NY

Systems Support Technician

Responsibilities:

  • Responsible for IT support for over 40 small to medium Business’s without an IT Department.
  • Responsible for all new and current user Administration via Active Directory totaling over 1000 users. (Duties include creating user accounts, managing login passwords and joining users to the company Domain{s}).
  • Email setup, Configuration and support for all Smart Devices (i.e. BB, Android, IOS etc…)
  • Responsible for break fix - Repair and troubleshoots computer hardware, software and networks LAN/VPN issues.

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