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Tier 1 Technical Support Resume

Reston, VA

SUMMARY:

To build a long - term career in a reputable business and strive towards achieving company objectives.

SKILLS:

  • Technical troubleshooting, RAID implementation, backups and replications, file server management
  • An understanding of the Systems Development Life Cycle and Agile Approaches.
  • Computer proficient, certified in Microsoft Office Powerpoint and Word 2007.
  • Typing speeds of 60-80 words per minute.

PROFESSIONAL EXPERIENCE:

Tier 1 Technical Support

Confidential, Reston, VA

Responsibilities:

  • Administer a high level of professionalism and customer service through telecommunications.
  • Support devices such as Network Attached Storages, Routers, and Surveillance Systems.
  • Consult with customers to determine which product is best suited for their needs.
  • Process Return Merchandise Authorizations.
  • Train new employees and assisted team members.

I.T. Help Desk

Confidential, Norfolk, VA

Responsibilities:

  • Provided technical computing support to all academic users.
  • Resolved application issues with Microsoft Office, Blackboard, Email, Adobe Connect, WebEx, and other applications.
  • Managed and updated a problem/solution ticketing system.
  • Worked in Active Directories using group policies, troubleshooting computer issues, software installation, anti-malware installation, project work, and email configuration.

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