Tier 1 Technical Support Resume Reston, VA - Hire IT People

SUMMARY:

To build a long - term career in a reputable business and strive towards achieving company objectives.

SKILLS:

Technical troubleshooting, RAID implementation, backups and replications, file server management
An understanding of the Systems Development Life Cycle and Agile Approaches.
Computer proficient, certified in Microsoft Office Powerpoint and Word 2007.
Typing speeds of 60-80 words per minute.

PROFESSIONAL EXPERIENCE:

Tier 1 Technical Support

Confidential, Reston, VA

Responsibilities:

Administer a high level of professionalism and customer service through telecommunications.
Support devices such as Network Attached Storages, Routers, and Surveillance Systems.
Consult with customers to determine which product is best suited for their needs.
Process Return Merchandise Authorizations.
Train new employees and assisted team members.

I.T. Help Desk

Confidential, Norfolk, VA

Responsibilities:

Provided technical computing support to all academic users.
Resolved application issues with Microsoft Office, Blackboard, Email, Adobe Connect, WebEx, and other applications.
Managed and updated a problem/solution ticketing system.
Worked in Active Directories using group policies, troubleshooting computer issues, software installation, anti-malware installation, project work, and email configuration.